REST  Arvostelua 

The whole experience from start to finish . And the help given when trying to submit the forms for the re gen . 10/10

The salesman A Norton was very good thorough and detailed in the whole process.

The customer service from Afsana Begum was superb she was always available and resolved any issues. The scaffolding was put up and then removed with no issues.

The installation was excellent the team were very quick and thorough.

We have had our 18 solar panels from REST for just over a year now and we couldn’t be happier. My monthly electricity bill has come down by 60% and we are about to get a repayment for energy exported to the grid for over £200. Saving money while doing our bit for the environment makes for a sound investment. Sales, planning and installation was all professional and easy and we highly recommend the service.

The service I have received from Michael Britcher (Administration & Accounts Manager) has been outstanding. I am always fully confident that he will get back to me and has been unbelievably helpful. My system was installed a good few years ago and he is in touch with me. Thank you Michael.

Following the solar panels and battery insulation at my property on 6th August 2025 I write this review to express my total dissatisfaction with the outcome.

On completion I asked the installer if any tiles had been damaged or broken during the process, he assured me that all was well and there no damaged tiles, however, this proved to be a blatant lie on his behalf. I notified NEX on the 9th August of the damage to my roof and the theft of proprty from my garage, I received a reply from Michael Britcher asking for photo evidence which was subsequently provided on the 12th August. 8 Working days passed with no reply from Michael which lead to me contacting them again.

The layout of the solar panels is also not in accordance with the pre installation agreement, meaning wouldn't be getting getting the maximum output possible if the agreement was followed accordingly, however, they have clarified and said I will be.

In our opinion they have voided the agreement set out and we no longer feel they are honourable company or that their employees are trustworthy.

Michael at REST has been in touch and supported us. What started out as a less than positive experience due to a previous employee has become a more positive experience.

Based on your reply, which is at best disenguous, please send me the original e-mail containing all the documents that you have sent today.

So the original e-mail.

I find myself returning to Trust Pilot to leave yet another negative review for what it now appears to be an appalling supplier based on my experiences.

When selling their product, we were told that within 30 days of completion and go live, we would be sent documentation so that we could engage with our energy provider for a more financially beneficial tariff, the reason why we all opt for solar panels.

Now that they have our money they don't care. I have now chased twice for the documentation and one each occasion the contact at REST, why the hell they choose to use WhatsApp is beyond me, has read the message but has chosen not to reply and has ignored me.

I have also asked why only I, or my wife can use the app and why both of us cannot have our own logins?

Guess what... No reply!!

Why are REST using WhatsApp, is there not an e-mail option?

For any prospective customers, learn from our mistake and chose another provider.

I cannot recommend this company and would advise against using due to their aggressive and abusive nature. Whilst the matter has been dealt with, on issue of legal proceedings from myself. Up to that point I received email threats, telephone threats and an unannounced visit to my property with verbal abuse and threats. I tried to use HIES the mediator, who were worse than REST. Tens of thousands of pounds were added to my bill. It has taken months to sort out, been incredibly stressful, what little faith I had in human decency has been destroyed and now that the certification paperwork has arrived after 4 months, I find that Octopus energy do not support the Growatt batteries.

My advice is to use a company in your local area, who can come and do a proper survey, are at hand to help with the process and who will be less expensive.

In response to REST reply, which I didn’t want to get into. REST took on themselves without any instruction from me and without my knowledge , to decide not put all 8 panels on the roof as was agreed. On the installation day scaffolding arrived for the gable end roof but not for the rear elevation. They then proceeded to put 4 panels on the side roof and the remaining 4 panels on my flat roof extension. Their take on this was that I agreed to it. I repeatedly said no, asked where the rear roof scaffolding was , why flat roof boxes had been sent. I was pressured into their decision by 4 men in my garden and one on the telephone. I was extremely unhappy with the installation and could not get an answer as to why REST has arranged to change the installation without my consent, apart from they wouldn’t fit and I had agreed. I withheld payment because the installation was different to the contractor. This is when the abuse started. They deny this abuse however I have copies of the emails and phone calls, my ring doorbell has a video of the abusive visit. The mediation company were of no help because they would not ask for the scaffolding order or the solar panel company order and considering they need proof of all complaints agreed with REST. The gentleman in the response then confirmed to my friend who had to get involved, that he had made the decision the day before the installation to put the remaining 4 panels on the flat roof instead of the rear elevation.

After speaking to my lawyer, they composed a before court action warning letter, which I sent by email and by recorded delivery. On checking the tracking, there was no response from the company when the post person tried to get a signature. I sent another email and was about to send an unrecorded letter when I had a phone call from REST asking if they could make arrangements to put my solar panels on the roof and withdraw the £20,000 plus charges they had added to my bill. There was no verbal apology.
It is obvious that this company is well versed in deception, they decided to make this change in order to make a larger profit and I presume believed that I could be coerced into agreeing. That the extra charges which were instant, were done to frighten me into paying for them to go away, as were the threatening phone calls, emails and visit.

In my attempts I trying to resolve the situation I have found out that the solar panel installers were from the North Yorkshire in the East coast and I am located in Merseyside on the west coast. The scaffolding
came from Leeds and again we’re not local. No physical survey was done of my house only a desktop survey of the photos I sent them. There is no Ombudsman for green energy.

I see from the reviews that most are positive, however there is a repeating pattern with the negative reviews. They all speak of not being refunded of deposits after deciding not to use REST, pressure selling with little to noncooling off period, threatening and harassing behavior.

My review is that I wish I had never dealt with them and look forward to seeing them going out of business.

In response to REST second reply. My review is truthful and honest. It happened exactly as I have stated, it took from the original date of installation 09.07.25 until the corrective installation on 15.09.25 and you were paid on that date. You can continue to express your lies and deception and I’ll keep replying. The solution to a bad review is to install the solar panels as agreed in the first place instead of trying to make a fast buck,don’t abuse customers and don’t lie.

Fitters very officiant 10 out of 10. But information from initial visit to contract lost in translation needed two or three phone calls to correct

I am writing to express my profound satisfaction with the entire REST Solar team following the recent installation of our new solar system. From the initial consultation to the final commissioning, the process was nothing short of exceptional.
Special recognition must go to Craig Griffiths, the engineer who designed our system. His expertise was evident as he listened to our needs and recommended a perfectly tailored solution that will serve our interests for years to come.
The project was masterfully overseen by the project manager, Mr. Hussan Abdullah. Hussan was incredibly diligent, managing every single step of the process with precision and ensuring that every detail was handled to the highest standard. His commitment to keeping everything on track and ensuring all parties were aligned was truly impressive.
I must also give my highest praise to the installation team: CJ, Fred, and Tommy Lee. It was a pleasure to have them on-site. They were not only incredibly professional and skilled in their work, but also remarkably polite, clean, and patient. They took the time to answer all of my questions, helping me to better understand the system they were installing. They worked tirelessly and did not leave the site until the job was completed perfectly and the area was left spotless.
Thanks to the incredible work of the entire REST team, all I have to do now is sit back, enjoy watching the system app generate power, and look forward to the savings. It has been a highly recommended experience from start to finish.
With warm regards,
Mr. Cohen

The company explain the installation after identifying your needs . The installation itself went very smooth. It's up to you and your negotiating skills as to what final price you end up with. So far the customer support has been adequate to assist with getting the inverter back on line with a reset

A great and easy process from start to finish, the installer even hoovered afterwards!
I would thoroughly recommend this company thanks for everything.

Carried out works on time and at minimum inconvenience. Gave help with changing tarrif and understanding what rates suited us best.

From start to finish rest was very professional gave me start date and finished date all on time

Throughout the entire process, from the initial quotation and inquiry phase to the final installation and complete handover of documentation, this company and its dedicated staff consistently demonstrate exceptional professionalism and deliver superior quality. The prompt responses and expert guidance provided by Martin, CG, and the remarkable Afsanah instilled a sense of confidence, allowing me to proceed with peace of mind.

We had a brilliant experience with REST UK from start to finish. Ashley came out to see us and was incredibly professional — no hard sell, just straight, honest advice. He took time to explain how solar works, showed us our roof layout, and even broke down how the savings would build up over time. You can tell he genuinely cares about helping people make the right decision, not just making a sale. The installation was quick, tidy, and we’re already seeing the difference in our energy bills. Couldn’t fault them.

Fantastic service from start to finish. I have previously been told my roof could not and would not be able to have solar panels fitted. However REST said it was possible and they achieved it with a very good service all around. From sales to fitting and after care. Scaffolding down as soon as I needed it to be.

We had a great experience with Rest from the initial consultation to the installment of our lovely solar panels. Quick to respond to queries and always helpful I would definitely recommend the Rest sales and installation team, they did a brilliant job.

Amazing work, the guys who came sorted everything quick as they could and updated along the way

Friendly, patiently listened and made efforts to help provide answers to my problems. Was of great assistance.

Had the most positive experience with this company after looking around at others for comparison I chose these to supply and fit my solar system.
Positive from the point of the very knowledgeable salesman to the installation te who were smart on time and undertook the installation in a very quick time all in and working now very very happy if I could use them again I would