Great service from Andy – highly recommend! We’re now six months into having our solar panels and I can honestly say everything has gone brilliantly. Andy has been fantastic from day one.... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
On the 16th September, the senior surveyor Ahmed came to my home for the assessment and presentation and was reassuring. On the 2nd of October, 9 panels and a 12kWh battery system was installed. The i... Näytä lisää
I paid £11,500 to Rest UK ltd for the installation, but their customer service phone line has never been answered, even after 4 weeks. I have been emailing them, but their response times are very sl... Näytä lisää
Yritys on vastannut
Early Days with System, but very helpful, Peter Leathwood answers all queries quickly and helped us get a fast install, from talking about system to install within 2 weeks, amazing work. Spoken to oth... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Aurinkoenergiayhtiö
- ja myös
- Aurinkoenergialaitteiden toimittaja
- Aurinkoenergiaurakoitsija
- Energian tuotantolaitteet ja -ratkaisut
- Välittäjä
Yrityksen kirjoittama
REST UK Ltd (Renewable Energy Services Team) is a leading independent renewable‑energy specialist based in the UK, headquartered in Canterbury, Kent. Established in 2021, REST UK has quickly earned a reputation for delivering mission‑driven, low‑carbon energy solutions—among them solar‑PV systems, battery storage, EV chargers, air‑source heat pumps, and smart thermostats—to homeowners nationwide
Yhteystiedot
Elias House, Brymore Road, CT1 1HP, Canterbury, Yhdistynyt kuningaskunta
- 03305 202053
- info@rest-uk.com
- rest-uk.com
4,2
Hyvä
774 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very happy with great job the team at Rest from…
Very happy with the team at Rest from the initial phone call and meeting all the way through to a suburb installation job
I would highly recommend..
Great job!
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Mr Gates,
Thank you for the great feedback! We're so glad to hear you had a positive experience from start to finish. We really appreciate the recommendation – it means a lot to the team! Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
I must say from the time I contacted…
I must say from the time I contacted the company to get information about Solar panels to free quote and to installation completed, REST have been phenomenal in every area. Sales person (Ashley) to bookings team just excellent.
What can I say about the installers (Habib and his team) just superb, efficient and excellent knowledge. Very respectful as well.
Account Manager (Darryl) another superb individual, very helpful. Always there to answer questions and give guidance. I can recommend to anyone all day about REST
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Mr Damji,
Thank you so much for your kind words! We're thrilled to hear you had a great experience from start to finish. We'll be sure to pass your feedback on to Ashley, Habib and his team, and Daryl – they’ll really appreciate it. Thanks again for recommending REST! If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Don’t ever deal with rotten company this company far…
Don’t ever deal with this company far too expensive and get your reviews removed far better companies to deal with after receiving 2 phone calls from this company and a reply to my review it only the company show it’s true worth
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Paul,
We’re sorry to hear you felt our quotation was too expensive. It’s true that we weren’t the cheapest option, and we completely understand that some customers will base their decision purely on price.
However, in the comparison you’re making, it’s important to look beyond the headline figure. Our quotation reflects a complete, professionally validated solar installation from a company with nine years of proven trading history — not a start-up with less than twelve months in the industry.
We’re EPVS-validated, meaning every system design and projected saving is independently verified for accuracy. We’re also authorised and regulated by the Financial Conduct Authority, giving customers the protection and standards that come with dealing with a compliant, national organisation.
The products we supply are high-quality, European-made components, chosen for performance, longevity and warranty support — not low-cost imports. So while we may not be the cheapest, we deliver value, reliability and complete peace of mind that cheaper quotes simply don’t include.
We know we’re not the right company for everyone, and that’s okay. Our focus is on providing customers with a trusted, long-term partner for their energy needs — not the cheapest short-term deal.
We appreciate your feedback and wish you the best with your solar installation.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
I have asked for my details to be…
I have asked for my details to be deleted a number of times over the past 3/4 years since I first clicked one of their adverts and got a quote, yet I still find myself getting calls every few months trying to flog me overpriced junk,
Surely it’s a breach of GDPR to keep a customers details that long after asking to be removed? I won’t do business with a company that operates on shady ethics and the rest of these reviews paint a clear enough picture alongside the clearly fake reviews
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there,
Thank you for your feedback. We’ve checked our records thoroughly and cannot find any information matching the details you’ve provided. It appears that you may have contacted or been called by a different company with a similar name, as we have no record of any enquiry, quote request, or data relating to you.
We take data protection and GDPR compliance extremely seriously and can confirm we do not retain or use personal information for individuals who have not been our customers.
If you’d like to share any further details privately (such as the number that contacted you or a copy of any correspondence), we’d be happy to look into it further and help clarify the situation.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
I would avoid REST at all costs Emails…
I would avoid REST at all costs Emails go unanswered my survey was incorrect a nightmare from start to finish. The installers were great but they were subcontracted.
15. lokakuuta 2025
Vastaus yritykseltä REST
Hi there Mr Ross,
Thank you for your feedback. We’re unsure where this review has come from, as we did everything possible to ensure you were happy as one of our customers. Please note that our standard email response time is 24–48 hours, which is in line with most companies. For any urgent matters, we always recommend calling the office directly so one of our customer service agents can deal with the issue promptly.
Our colleague Michael also reached out to you personally via WhatsApp to help resolve your enquiry once we received your email. Regarding the survey, we understand there was a small change to the original plan due to the number of panels that could be fitted. This was discussed and resolved with you on the day of installation to maintain our level of service and ensure your satisfaction.
In this case, the installation was completed by our specialist subcontracted team due to the specific requirements of your metal rafters, which needed a specialist fitting approach. You also had several roof obstructions, such as multiple flues and gables, which affected panel positioning and made your installation quite unique. This was by no means a straightforward job — in fact, many companies declined to take it on because of its complexity — but we delivered exactly what we promised.
Unfortunately, not all installations go completely smoothly, but we always work closely with homeowners to ensure full satisfaction upon completion, which was achieved in your case. We also agreed revised terms with you before proceeding, ensuring transparency at every stage.
We feel that a 1-star review may not fairly reflect the overall experience, as it seems to stem from one unanswered email — which may have gone into junk due to a technical issue. As you mentioned yourself, the installation team was excellent, the quality of the work was high, and we have proof of direct communication throughout. We’ve also attempted to call you on several occasions but have been unable to reach you.
If you’d still like to discuss anything further, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Very satisfying service and with…
Very satisfying service and with representative Ahmed Shafiq explaining everything clearly
13. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Qamar,
Thank you for your kind feedback! We’re so pleased to hear you were happy with the service and that Ahmed was able to explain everything clearly. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The whole experience was exceptional
The whole experience was exceptional, from the appointment being booked by Charlotte.
Ahmed the senior surveyor, was polite & friendly he was really knowledgeable & took time to explain the best system for my home. Far more in depth & professionalism all round. I went for a Duracell system which Rest are platinum partners with and Eurener panels with additional warranties. Contact Ahmed for an appointment you won’t be disappointed.
Install on the day was all sorted by Hassan who project managed & answered all my questions regarding the actual install. Habib on the day was a diamond done a commendable job top quality & cleared up when finished whilst taking the time to show me how the system works.
Mike office staff was great on the back end sorting out all my paperwork. If you want to get in touch with Rest please do their head & shoulders above everyone as I had few quotes but wasn't satisfied with the quality.
Nasri
13. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Nasri,
Thank you ever so much for your wonderful and detailed review. We’re delighted to hear that every part of your experience — from Charlotte’s booking to Ahmed’s expertise, Hassan’s management, Habib’s installation work, and Mike’s support — was exceptional. We truly appreciate your kind words and are thrilled that you’re pleased with your new system and the service you received from our team.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Vastaus yritykseltä REST
Hi there Nazia,
Thank you for your kind words – we're really pleased to hear you were happy with our communication and service. If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Installed a system but back up is non existent.
You installed a system but just left everything for the purchaser to try to sort out afterwards. Poor business ethics.
31. heinäkuuta 2025
Vastaus yritykseltä REST
Hi there Mr Hamilton,
We're sorry to hear that you feel let down. Prior to your review, we were unaware you were experiencing any issues, as we received no calls, emails, or messages from you outlining any concerns. Without proper communication, we unfortunately have no way of knowing there’s a problem.
Following your review, one of our administrators gave you a call to offer assistance. During that call, you asked us to ring you back at an agreed time. However, when we did try to call you back, there was no answer, and we’ve had no response from you since.
If you're still in need of help, we’re more than happy to support you – please contact us on 0333 012 9034 or email account@rest-uk.com and we’ll get things sorted as soon as possible.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
REST !!!! Absolutely appalling customer service…
Absolutely appalling customer service after they had been paid in full. Fitted panels to wrong side of the roof to save on costs of scaffolding, Said that there customer service team would get back within 24 - 48 hours, 2 weeks later and there's still no call. Text 5 times, phoned several times and nothing. They take the money and run !!!!!!! DISGUSTING COMPANY.
I raised a complaint with HIES and I was told I would have to wait a full year before they could step in and help, 1 year on (2026) and it has been proven that the system is not working correctly ! If Rest was a professional caring company, why did they not even send someone out to check it !!!!! BECAUSE THEY DONT CARE WHEN THEY HAVE YOUR MONEY. Wouldn't trust them to wire a plug !!!!
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Mr Ward,
After speaking with our dispute processor, HIES, they have confirmed that the system was installed exactly as per the signed contract and customer request. There were no issues raised at the time of installation — the concerns were only brought to our attention after the installation was completed. The location and type of system were fully agreed upon prior to works commencing.
We understand your frustration regarding communication delays and apologise if our response times did not meet your expectations. However, we want to clarify that the installation itself was completed in line with the agreed specifications and contractual obligations.
If you would like to discuss this further, please contact our customer care team directly so we can ensure any outstanding concerns are properly addressed.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
All good
All good, decent bunch of lads, all explained, very happy.
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Peter,
Thanks for the great review! We're really glad to hear everything went well and that you were happy with the team. We’ll also be sure to pass on your kind words to the team! Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Thank you to Habib and the whole team
Thank you to Habib and the whole team.
Very communicative and thorough throughout, did a really good job.
20. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Crystal,
Thank you for your lovely feedback! We're so pleased to hear that Habib and the team took good care of you. Communication and quality are really important to us, so it's great to know you felt supported throughout. Thanks again for choosing Rest! If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The Solar equipment was very good,the…
The Solar equipment was very good,the fitting was exceptional,However the engineers never cleaned up after themselves leaving a mess for us to sort out,and the planned day of the installation was not kept to,which meant i had to take additional days off work.
19. syyskuuta 2025
Vastaus yritykseltä REST
Hi there Mr Charles,
Thank you for your honest feedback. We're really pleased to hear you were happy with the quality of the solar equipment and the installation work. That said, we’re sorry to hear about the issues with the clean-up and the scheduling changes — that’s not the experience we aim to provide.
We appreciate you bringing this to our attention, and we’ll be reviewing this with our team to help improve our service moving forward.
Thanks again for choosing Rest, and please don’t hesitate to reach out if there's anything we can assist with.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Thank you Hasan and Habib…
Had reach REST for some advice post installation. Habib and Hasan were very helpful.
19. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there,
Thank you for your kind words! We're so glad Hassan and Habib were able to help you. We're always here if you need anything post-installation. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Really good sales guy
Really good sales guy, survey and installer. Had some issues with the survey not being properly sent to the installer but the final product is superb and great value for money.
19. elokuuta 2025
Vastaus yritykseltä REST
Hi there Andrew,
Thank you for your feedback! We're really glad to hear you’re happy with the final product and found it great value for money. We appreciate you pointing out the issue with the survey — we'll make sure to improve our internal communication. If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Very happy with my solar system from Rest
Very happy with my solar system from Rest. Great instalation . Product and help when required. I wouldn't hesitate to recommend this company
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Taylor,
Thank you so much for your kind words! We're really glad to hear you're happy with your solar system and the service you received. If you ever need anything in the future, we're just a call away.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Very friendly good service
Insulation of the solar power and the batteries went very smooth guys that installed the system for me and they were very nice and plight they've shown me how what was needed and how the system worked I also spoke to the secretary whose giving me the information that I needed which are also made payment through with her great help and very plight
16. syyskuuta 2025
Vastaus yritykseltä REST
Hi there Mr Hassan,
Thank you so much for your kind words! We're glad to hear the installation went smoothly and that our team was helpful and polite throughout the process. We truly appreciate your support and are always here if you need anything in the future.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Terrible experience
after not satisfied ( to say the least) costumer service and overpriced offer I've refused to do business with Rest. After leaving 1* review (way to much) I've received phone call from Rest employee, that man tried to convince me to remove my review. And dropped price from 11k to 8k. I said - I'm still not interested. Then Rest employee started shouting on me! If you want "thrills" for your money - by all means - they are the right company for you
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Dear Antanas Jogminas,
We are once again responding to your latest review—your third—after the previous two were removed by Trustpilot for breaching their guidelines regarding authenticity and transparency.
As we've stated before, we have no record of any customer named 'Antanas Jogminas' in our system, nor have we found any matching contact or quotation details in our database. We are confident you are confusing us with another company.
To address your latest claims:
No member of our team has contacted you regarding a review removal or to renegotiate pricing—especially as we have no customer record under your name.
We categorically deny any instance of an employee shouting at you. We take allegations of aggressive behavior very seriously, but again, we cannot investigate something that, to our knowledge, did not happen and involves someone we have never done business with.
The figures you mentioned (£11k and £8k) do not correspond to any of our quotations or services currently or historically offered.
We are a professional company that welcomes genuine feedback from real customers. However, we will not tolerate false claims, fabricated interactions, or attempts to damage our reputation without cause.
If you believe you have been in contact with a company called "Rest," please double-check the business name and details. We are not the company you’re referring to, and continuing to misdirect reviews toward us is misleading and unfair.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
I was really impressed with the way…
I was really impressed with the way REST UK handled everything from start to finish. The rep who came out was friendly, knowledgeable, and never once made me feel pressured into buying. He laid out all the options and showed me exactly how the system would work with my roof and usage. On the day of installation, the engineers were on time, worked efficiently, and explained each stage as they went along. The panels look fantastic, the Duracell battery is performing brilliantly, and the app makes it easy to track what’s going on. It’s reassuring to know I’ve got solid warranties backing everything too. Top service all round.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Rachel,
Thank you for the kind words! We're so pleased to hear that you felt supported and informed throughout the whole process. It's great to know the system — including the battery and app is working well for you. We’re proud to offer both quality products and a service you can rely on. Thanks again for choosing REST! If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Great service would highly recommend them
We had our solar system installed by REST UK and honestly, I wish we’d done it sooner. The whole experience was easy, stress-free, and very professional. The sales rep really knew his stuff and took the time to show us how the system would benefit our household specifically. On the day of install, the team were polite, efficient, and respectful of our home. They finished on time and left everything spotless. The app they provided is simple to use and makes it fun to track our savings. Really happy with the service.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there,
Thank you so much for your kind words — we're really glad to hear you had such a positive experience with our team! We noticed the 2-star rating and wondered if there was anything we could have done better to earn a full 5 stars. Your feedback means a lot to us, and we're always looking to improve. If you need any further assistance in the future, don’t hesitate to reach out!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
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