Great service from Andy – highly recommend! We’re now six months into having our solar panels and I can honestly say everything has gone brilliantly. Andy has been fantastic from day one.... Näytä lisää
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Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
On the 16th September, the senior surveyor Ahmed came to my home for the assessment and presentation and was reassuring. On the 2nd of October, 9 panels and a 12kWh battery system was installed. The i... Näytä lisää
I paid £11,500 to Rest UK ltd for the installation, but their customer service phone line has never been answered, even after 4 weeks. I have been emailing them, but their response times are very sl... Näytä lisää
Yritys on vastannut
Early Days with System, but very helpful, Peter Leathwood answers all queries quickly and helped us get a fast install, from talking about system to install within 2 weeks, amazing work. Spoken to oth... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Aurinkoenergiayhtiö
- ja myös
- Aurinkoenergialaitteiden toimittaja
- Aurinkoenergiaurakoitsija
- Energian tuotantolaitteet ja -ratkaisut
- Välittäjä
Yrityksen kirjoittama
REST UK Ltd (Renewable Energy Services Team) is a leading independent renewable‑energy specialist based in the UK, headquartered in Canterbury, Kent. Established in 2021, REST UK has quickly earned a reputation for delivering mission‑driven, low‑carbon energy solutions—among them solar‑PV systems, battery storage, EV chargers, air‑source heat pumps, and smart thermostats—to homeowners nationwide
Yhteystiedot
Elias House, Brymore Road, CT1 1HP, Canterbury, Yhdistynyt kuningaskunta
- 03305 202053
- info@rest-uk.com
- rest-uk.com
4,2
Hyvä
774 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Dissapointed
If you look at solar panel installations, large or small you will notice that all the panels are identical on any installation and match one another.
Sadly I engaged Rest UK to supply and fit solar panels, on completion I paid in full as requested but complained that the panels were not all the same.
This installation is on the front aspect of a bungalow with a low roof as you approach the bungalow you can see that the panels are not all the same, it looks awful.
I have no issue with the workers who carried out the work, as they can only fit the parts supplied.
I first contacted the sales person who had promised to be so helpful if there were any issues which would be easy as he lives locally, he simply referred me back to the company.
I then spoke with the company sales manager who assured me that after a few weeks after the panels had gone through a number of cycles they would all match so not to worry.
I waited several weeks before getting back to him but there has been no miraculous change in the awful appearance, after a lengthy conversation he accused me of harassing him and referred me to their installation team.
The installation team was no help at all and has refused to rectify this defect which would never have happened had they exercised some customer care and simply checked that all the panels matched and were from the same batch.
So in summary if you want a mismatched panel installation by a company that lies to you then use Rest UK.
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi John,
Solar panels that are part of different manufactured batches will have a slightly different appearance, and each panel can reflect light in a slightly different way. This does not indicate any problem or flaw with the panels and is a normal variance in the manufacturing process. While some "levelling out" of the panel can occur after some wear, there's no guarantee that. it will settle to an identical hue to the rest of the panels.
There is no guarantee of a perfectly matching full set of panels, and even if they were to be replaced, there's no guarantee the replacement panels would match the others either.
Kindest regards,
Michael Britcher
Business Support Manager
info@rest-uk.com
03330129034
Made two appointments….never showed…
Made two appointments….never showed confirmed twice never showed….then called to say he’s 1 1/2 hours away and he called me - no missed call, do not use very unprofessional and unpleasant when I cancelled after 2nd missed appointment
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there,
We’re sorry for the frustration this caused. As explained during the initial booking call, all appointments must be confirmed the day prior. Unfortunately, we were unable to reach you despite multiple attempts, and confirmation was not received. A return call was made approximately 40 minutes before the scheduled time, which is not feasible as our reps are already assigned to confirmed appointments by then. This process is outlined clearly at the time of booking and is outside our control. We appreciate your feedback and wish you the best moving forward.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Absolute delight to deal with
Yeah i decided to go with rest and after a little mix up at the begging i am very satisfied with the service and after service, firstly from the start they are fully explaining everthing and even have it all scrutinised buy a separate external company to validate the claims they are putting forwards to me are true so thats great an extra layer of security for your investment. And secondly after service, they are there at the drop of a hat explaining in detail exsactly whats needed to set your system up best to suit your exact needs i mean couldnt if asked first more. I am going to mention one negative and that is they contacted me too much trying to resolve an issue that arose it was way to much and i felt left hand didn’t know what right hand was doing at that moment in time but must be said quickly resolved and great service from there. Michael in particular is able to guide you step buy step and is very knowledgeable. Overall very happy and the guys that fitted my system were absolutely lovly real genuine decent guys and thats all you want and scaffolders were absolutely brilliant and i actualy requested mine taken down very quickly as it was mostly on my neighbours property and-it was down two days later
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Mr Ashcroft,
Thank you for taking the time to leave such a detailed review. We really appreciate your patience during the initial mix-up and are glad everything was resolved quickly. It’s great to hear that Michael was able to guide you step by step and that you were happy with the installers and scaffolders as well. Thank you for choosing us and for trusting us with your system, we’re pleased to know you’re happy with the overall service. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Deceptive and threatening behaviour.
They did not give the appropriate and relevant information but just keen to get your signature on the agreement. They threatened me to sign the completion otherwise refused to remove the scaffolding and commission the system. Despite many emails and phone calls the installation is still not completed and checked to satisfaction. They mentioned items as been installed without actually installing them. With the 11 penals installed I am not getting even one kwh generation. I will be taking the matter further. Be careful.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi Raj,
Your system was fully installed and working at the time of the request to sign the satisfaction note.
Unfortunately, you expected us to be able to dismantle your scaffolding on the same day as the solar system was installed, which is logistically impractical, given the large volume of other scaffolding work our partners have to do.
Your system is installed across 3 roof aspects, meaning that, in winter months, it's output will be more impacted than a single south facing roof, for example. This is why your system generation is currently quite low.
I have reviewed your monitoring, and can see the system is fully up and running, including an overnight charge setting you have implemented. As such, you are currently being powered purely by your solar & battery system at the time of writing this reply.
After reviewing your contract, I can also see that everything that you ordered has been installed however, If you have any specific concerns, please reach out via email or phone call.
Kindest regards,
Michael Britcher
Business Support Manager
REST UK
03330129034
info@rest-uk.com
Great clean installation
Very good installation checking that everything was OK with me through all the stages. Left my home all clean and tidy. Explained all controls before leaving.
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Richard,
Thank you for the great review! We’re really pleased to hear that you were kept informed throughout the installation, everything was explained clearly, and your home was left clean and tidy. Your feedback means a lot to us and is truly appreciated. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Habib and rest of his crew was very…
Habib and rest of his crew was very helpful and do there job properly very happy with them great job done
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Zahir,
Thank you for the wonderful feedback! Habib and the crew take great pride in their work, and it means a lot to know it shows. We appreciate your support. Thank you for choosing us! If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Misleading sales process, non‑intelligent system, and no ownership after installation
I am extremely disappointed with my experience.
The Duracell battery system sold and installed at my property does not function as an intelligent energy system. There is no real automation or smart optimisation – everything has to be configured and managed manually. This is very different from how it is presented during the sales process.
The salesperson who visits your home markets the product extremely well and explicitly claims it is better than a Tesla battery. This is simply not true. Tesla batteries genuinely operate as intelligent systems; this Duracell system does not. I feel these claims are misleading and create completely unrealistic expectations.
When issues arose after installation, the installer refused to take responsibility, denied support requests, and rejected any discussion around replacement. Instead, I was told the system was “working as expected” and that any issues should be taken up with Duracell directly — despite the fact that the product was purchased and installed through the installer, not Duracell.
Duracell themselves have confirmed that responsibility lies with the installer. However, no ownership has been taken, no meaningful support provided, and no resolution offered — only refusals and redirection.
There is a clear lack of transparency, accountability, and customer care once the sale is completed. I would strongly advise anyone considering this system to do extensive independent research and not rely on verbal promises made during the sales visit.
Based on my experience, I cannot recommend this product or the company involved.
Edit 09/01/2025
Your statement that “while you can set manual charge and discharge times via the app, this is not required if you need to charge or discharge the system outside of tariff automation” is incorrect. I left the system running with no manual inputs, and the following day was completely cloudy and rainy. Despite this, the system did not automatically recharge overnight, which contradicts what your team advised.
Additionally, my expectation was to receive a product superior to Tesla’s, as this is precisely what your sales agents emphasise when persuading customers. Unfortunately, this claim appears misleading, as the system does not deliver the functionalities that were presented during the sales process. This is not in line with fair‑trade principles, particularly regarding accurate representation of product capabilities and honest sales practices.
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi Paolo,
Your Duracell system has integration with a wide variety of time of use tariffs, and yours is currently set to "Octopus - Flux" for your postcode area in it's settings.
This will allow your system to manage itself, and charge and discharge at times beneficial to yourself automatically, based on the tariff you have selected.
While you can set manual charge and discharge times via the app, in the event that you need to charge and/or discharge your system outside of the tariff automation, this is not required.
While Tesla offers a more advanced and expansive automatic tariff management system, Duracell's functionality is similar, and being expanded regularly through software updates. the overall costs of a Tesla Power Wall system are also significantly higher than a Duracell Energy system, so it's not a particularly fair comparison.
We have worked in partnership with Duracell to enroll you specifically on an advanced version of the Duracell Energy software, allowing greater levels of control and a wider selection of tariff set ups, in order to address your concerns.
Your expectation to be "swapped out" for a far more costly Tesla Power Wall system is entirely unrealistic and disproportionate to address your dissatisfaction, and we have advised you to reach out to our dispute resolution service HIES, in order to allow them to review the issue for you, free of charge
Kindest regards,
Michael Britcher
REST UK Business Support Manager
info@rest-uk.com
03330 129034
Solar panel, tesla power wall and EV changer
I have recently completed the installation of 12 solar panels, a Tesla Powerwall, and a Tesla EV charger with Rest UK.
I am very satisfied with the service provided. The installers were excellent, completed all works within the agreed timeframe, and assisted with the system setup. They also coordinated well with other works taking place at my property and completed everything as requested.
The sales consultant, Ahmed Shafiq, was very helpful throughout the process and worked closely with me to deliver a solution that met our requirements and expectations. Ahmed was accommodating and made changes to the product specification at our request, at no additional cost, prior to installation.
I am happy to recommend Rest UK to anyone considering solar panels, battery storage, and an EV charger.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Mr Vakesan,
Thank you for your kind review. We’re really pleased that the installation went smoothly and that Ahmed and the team were able to provide exactly the right solution for you. It’s great to hear you were happy with the service and the way everything was coordinated on-site. We really appreciate your recommendation and your trust in REST UK. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Smooth process from sales to installation
From start to finish, my experience with REST was excellent. Pete handled the sales side professionally and clearly, answering all my questions without any pressure and making sure everything was set up properly from day one.
Habib carried out the solar panel and battery installation, and the standard of his work was outstanding. The wiring was incredibly clean and tidy — easily the best I’ve seen — and everything was installed with real attention to detail.
What really stood out was the aftercare. Habib was always available when I needed support and happy to explain things properly. A smooth, stress-free process with great people involved. I’d highly recommend REST.
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Mr Javied,
Thank you for such a detailed and kind review. We’re really pleased to hear that everything ran smoothly from start to finish, and that Pete and Habib looked after you so well. It’s great to know the installation quality and aftercare stood out to you. We truly appreciate the recommendation and your trust in REST. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The installer that came
The installer that came
To install the additional 8 panels are amazing would definitely recommend them to anyone
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Micheal,
Thank you for leaving another review — it really means a lot to us. We’re glad to hear that the installer who fitted the additional panels did such a great job, and we truly appreciate your recommendation. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Very good team of installers
Very good team of installers
Worked well
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Richard,
Thank you for your kind feedback. We’re really pleased to hear that you were happy with the installation team and their work. We appreciate you taking the time to leave a review. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Great service
Great service, amazing hard working committed team and fully professional working. I hope it’s all worth the investment and effort to get this project done.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Mr Kooner,
Thank you very much for your thoughtful review. We’re very pleased to hear that you found the service professional and the team hardworking and committed. We truly appreciate your trust in us and hope you’re pleased with the results for years to come. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Special thank for Anch
I have solar panels and battery installed on my house. The company handled everything very professionally and well. Cannot thank them enough for the smooth process.
Special thank for Anch, who was explaining the system and helped me choose the right one for my circumstance.
This was probably the smoothest experience with all the support I needed in a long time for me :)
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Mr Palumbi,
Thank you very much for your kind review. We’re delighted to hear everything went smoothly and that you felt well supported throughout the process. Anch will be especially pleased to know their advice helped you choose the right system for your needs. We really appreciate you taking the time to share your experience. If you need any further help, we’re more than happy to answer any questions and guide you through anything you need.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Smooth Installation, but Customer Guidance Needs Improvementest solar installation was smooth…
The Rest solar installation was smooth and straightforward, and I am happy with their work. Where I struggled was understanding how the solar system works, especially the paperwork. I think they should make this easier by clearly explaining how the system works and guiding customers to the right channels and providers.
25. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Vivian,
Thank you for your honest feedback. We’re glad to hear you’re happy with the installation and our team’s work. All of our installers go through the system in detail on the day of installation, but we understand it can still be a lot to take in. If you need any further help, we’re more than happy to answer any questions and guide you through anything you need.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Everything was great from the initial…
Everything was great from the initial meeting to the installation, very efficient great team amazing work
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Mr Hussain,
Thank you so much for the kind words! We really appreciate you taking the time to share your experience. It was a pleasure working with you, and we’re glad you’re happy with the result. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
The installers were very helpful &…
The installers were very helpful & fitted it where I wanted it . Even though it took longer,I would recommend this crew & they tidied up aswell
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there John,
Thank you for your kind review! We really appreciate your patience and are glad our installers could fit everything exactly where you wanted it. It’s great to hear you were happy with the tidy finish, and we truly appreciate the recommendation. Should you require any assistance, please don’t hesitate to get in touch!
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Had battery and inverter fitted
Had battery and inverter fitted. They were very efficient and completed the works to a high standard. All polite lads who worked through a busy pharmacy and delivered a high standard of work. Will be using this firm again for my own house early next year. Thanks once again!!!!
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Rizwan,
Thank you so much for the kind words and for taking the time to leave a review. We’re really pleased to hear you were happy with the service and the standard of work. We look forward to working with you again at your home next year. Thanks again for your support! If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
My experience with this company has been the absolute worst
My experience with this company has been unacceptable. My mother tried to cancel an order, and the team pushed for extra payment instead of handling the issue properly. Their customer service was poor, and the whole process caused stress and frustration. I plan to pursue a refund of the £250 agreement fee because I was told it would be returned if we were not satisfied. Based on what happened, I advise others to approach this company with caution.
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there,
We’re sorry to hear about your concerns. Unfortunately, the name provided doesn’t match any records in our database. Please contact us by email at info@rest-uk.com with the relevant details so we can investigate this further and address the issue appropriately.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
An exemplary way to agree a quality Solar Package escorted by the outstanding Andie Degorski
Speculative contact with Rest while exploring a range of Solar options was promptly followed up by the excellent Andie Degorski via Whats App and Phone Calls. His informative, friendly but never pushy approach led us steadily to an ideal package for our quirky home. And when the opportunity for very prompt installtion, only ten days from intial contact emerged he tenaciously steered us through the each stage of the process, giving us time to digest options, and patiently and supportively answering all my queries and leading on to successful agreements. A genuinely enjoyablke experience ! APB
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Alan,
Thank you for such a detailed and kind review. We’re delighted to hear that Andy was able to guide you through the process in a friendly and supportive way, and that everything came together so smoothly. We’re really pleased you had such an enjoyable experience with REST. If there's anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
Solar panels fitting
I would just like to thank all the REST team for the work and help on installing our Solar panels system and the aftercare we have received I would recommend this company to anyone as they are all very friendly and efficient
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä REST
Hi there Peter,
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear you’re happy with your solar installation and the aftercare support. Your recommendation means a great deal to the whole REST team. If there's anything else you need, please don’t hesitate to get in touch.
Kind regards,
Afsana Begum
Customer Service Advisor
0333 012 9034
info@rest-uk.com
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