resOS Arvostelua 34

A highly responsive and flexibly assistive team helping tailor needs and results to small independent business avoiding the corporate traps of modern reservation platforms.

This is a great service. Very fast to set up with options to make it as big or small as your business needs. The customer support is the best. They answered almost immediately in my questions. I saved a lot of hours per week since day one. I definitely recommend

They made it impossible to delete your account. Creepy business model.

I own a restaurant and one day unbeknownst to me this company added a make reservation button on my google listing. How they did this Is beyond me. I use open table. I do not have an account with ResOs. I started having guests show up saying they booked online but I had no info of this. I think it is horrible they can hijack a make reservation button on a google listing.

After five years with a well-known booking platform, our restaurant made the switch to resOS, and within days, our team adapted seamlessly and embraced its capabilities. The previous system, while popular, locked us into restrictive 12-month contracts with automatic renewals, which felt unnecessary for software that should earn loyalty through performance, usability, and value—qualities central to our hospitality business.

Frustrated by the contract terms, we explored alternatives and discovered resOS, which offered a combination of affordability (half the price of our previous system), no long-term commitments, and a robust feature set. Setting up a free account was straightforward, and after testing its functionality, we canceled our old system within a week. The transition to resOS was smooth, and our staff quickly adapted, finding the platform intuitive and reliable.

For us, a restaurant booking system must excel in two key areas: reliability and ease of use during high-pressure service periods. resOS delivers outstanding performance in both, proving itself as a dependable and efficient tool for our operations.

Though we’ve only been using resOS for a short time, several features have already stood out as exceptional:

Customizable Booking Page: The booking interface is highly customizable, allowing us to create a professional, visually appealing page that aligns with our brand.

Branded Correspondence: The ability to tailor communication templates to match our restaurant’s style enhances our guest interactions.

Flexible Booking Views: With multiple views for managing bookings, staff can choose the layout that suits them best, making it effortless to locate reservations and seat guests smoothly.

Streamlined Walk-In Feature: The walk-in tool simplifies seating by automatically suggesting the best available table based on party size. This feature is significantly faster than our previous system, saving valuable time during busy services.

Intuitive Waitlist Management: Converting waitlisted guests to confirmed bookings is seamless and user-friendly, streamlining our workflow.

Internal Communication System: Guests can send messages directly through resOS, and our team can respond within the platform. The transparent message trail ensures all staff stay informed, improving coordination.

Guest Feedback System: The post-visit feedback form provides valuable insights into our performance. When issues arise, we can directly address guest concerns, turning potential dissatisfaction into opportunities for loyalty. This feature is invaluable for building long-term customer relationships.

Beyond these feature, resOS is packed with little gems that show the software was built by people that truly understand our industry. The platform is a pleasure to use, offers tremendous value, and is backed by a genuine, supportive team. For any restaurant seeking a reliable, user-friendly, and cost-effective booking solution, resOS is an outstanding choice.

Great app and website, easy to use.

Very high quality product for such an affordable price!

From the start to the end, the resOS team have been very reactive and helped us with our questions and they have even assisted us with some special requirements due to the multi-national nature of our business.

It is very easy to set up and use, especially if you are familiar with similar reservation management systems.

I definitely recommend and will use this system without any hesitation for my upcoming projects.

ResOS is a cost effective solution for small restaurants with loads of options. The pricing levels allow you to pick and chooses what options are necessary for your business, and it's easily integratable with websites and google business pages. As a smaller company, ResOS was a perfect solution for just getting started with online reservations without a lot of pricey upfront installation fees. It includes features like email and text reminders for both customers and staff, prepayment for bookings, private notes on customers and so much more combined with well-thought-out UIX design. I'm so thankful to have found this option. It's truly accessible to restaurants of all sizes.

One of the easiest reservations system to use out there. Used to work with Resdiary and Open table and find ResOs a lot easier and cheaper to use than other similar platforms. Easy set up, really great features, regular updates, great costumer service and even though I don’t use the take away app anymore I find it to be easy to add items and looks very professional.
Well done ResOs, we couldn’t leave without you now!

Great system for reservation, we work with them for the last couple of months, the team is always ready to help

Terrible ux and design from a booker’s perspective. Our local pizza place started using this a couple of months ago. Used to go there once a fortnight, haven’t been once since they started using resos because confirming a booking is the most cumbersome process ever. If you own a restaurant and want to retain loyal local customers please use something - anything - else.

Always a great experience! World class support, swift and to-the point response from experts who know their product. Thanks for being there!

Great Pricing and great service
Amazing Software, we use it in 2 restaurants and we have been very happy.

It's not possible to cancel or change the subscription on resos. They were collecting money though we stopped using their service for over 4 months.

We're based in Bangalore, India and were looking at various table reservation and management apps. They were all either too feature-rich requiring extensive training, exorbitantly priced or worse, both. Please don't forget that when I say pricey, I mean in the context of the Indian sub-continent.

resOS fits the bill perfectly in terms of our feature requirements. It integrates with Reserve with Google and has simple table management features, which is just right for us. There is almost no training required. It is web-based so there's no installation required either. Also, the customer feedback part works well and the reports are just perfect.

However, it's still extremely pricey, especially when used with the SMS messaging feature.

Just to give you a reference point, we pay about INR 3k/month for the Google Workspace subscription and less than INR 1k/month for our Zoho Books subscription, our accounting software. resOS costs us about INR 7.5k/month and the SMS messages cost us more than INR 25k last month for about 970 bookings which is quite simply, unaffordable in the sub-continent.

I think they especially need to look at their SMS pricing, and perhaps tie up with an Indian provider for text messaging, because believe it or not, it almost costs nothing to send messages in India through these providers.

Excellent customer service and always there to help. The platform allows our customers to easily book

Overall excellent software, pretty pricey that's why a 4 was giving. Easy to use although I also think the software should have an option of management level as all employees can edit, delete or mess with settings if they so wish. However app uptime with me has been 100% pretty reliable overall.

As a hospitality training company, our mission is to integrate effective tools and practices into our curriculum. resOS has emerged as an exceptional asset in achieving this goal. Its user-friendly design enables a seamless learning process, preparing our trainees for the real-world industry challenges.

resOS's reservation system is a marvel. It teaches students how to manage bookings efficiently, eliminating the potential chaos of manual systems. This tool has proven to be invaluable, empowering our trainees to deliver superior customer service.

The standout aspect of resOS, beyond its comprehensive functionality, is the exceptional customer service. They've proven to be a reliable partner, providing us with prompt solutions and guidance, enhancing our training delivery.

Furthermore, resOS's reporting features offer valuable insights, allowing us to refine our training strategies based on data-driven decisions. Overall, resOS is an essential tool for any hospitality training environment, offering a seamless blend of functionality and excellent customer service.

The system is so easy to setup and this has improved the booking rate at our business by 40%

reasonably priced and fantastic customer service. I would recommend ResOS to any cafe or restaurant