ResDiary Arvostelua 89

Underhand methods more in line with a time-share salesforce than a software booking service. You are locked in to a minimum 12 month contract with a 90 day notice period. When you try and exercise that notice period they lock you in and tell you the agreement has auto renewed for another 12 months. Total scammers. If their product were any good, they'd have no need for such underhand methods of hanging on to customers. Best avoided. UPDATE AFTER RESDIARY REPLY: 90 days notice WAS given before the end of the 12 month contract as per the T & C's. They STILL refused to cancel the renewal. A dishonest company. AVOID

when you want to join, you get to speak to an "account executive" who promises the earth and provides onboarding (albeit very rushed). but once you have joined THATS IT, your account execs phone number no longer exists, you cannot speak to anybody. if you need any more support or something isn't working you have to raise a ticket, most of the time you have to wait a week to get a response to your ticket and when you get a response its a generic link to something which MAY be similar to your issue but not specific.

Support (at best) is generic and scripted. There is no ability to speak to anybody at all.

We joined them in January and its now march, there are multiple issues which we need help with whilst we are new to the system and we dont get any support, there is no after sales service whatsoever.

We have bookings for special events which keep getting unnassigned and the times moved. diners call us to say that our booking system says we are fully booked on days we are empty and we have seen a rapid decline in bookings based on last year.

AVOID ResDiary, we are in the process now of looking to move - they will probably try and keep us, but to date we have had no visibility of any contract they may say we signed

Bought a voucher for a gift, no problem. But really dissapointed with the actual voucher email…. expected a nicely designed voucher to print and put in a card, but you just get a crappy looking email. Really poor/lazy effort.

Booked a table for 4 for Saturday 6th. Dec. I did not receive confirmation that i had booked it on their website (at the time of booking) and did not receive confirmation by email or phone, so i booked a table elsewhere. However they charged my card £40, a total scam, do jot use them

You can usually find out how good a company by how they treat you when something goes wrong. I handed in my 3 months notice because I wasn’t using their system to the full capacity. They offered to downgrade the package while I served the 3 months notice.

I cancelled a booking through this online service via a hotel. Cancellation process was smooth and stated that a refund of the deposit would take place within 5 working days. All seemed good. Except that the refund never appeared. Rang the hotel , who then processed the refund and had no explanation why it had not been done. Clearly this system doesn't work or is deliberately trying to avoid making refunds. Had I not checked whether the refund had taken place, then this would just have been money in their pocket. If only there were a name for taking something that you are not entitled to...wait a minute...

No support.
If you are a new business - absolutely avoid this system. We have lost booking due to this support.

Sempre molto gentili, la mia referente Federica Abiuso è preparatissima e offre tutti gli strumenti per utilizzare il servizio che per noi è indispensabile strumento di lavoro

I was misled into believing ResDiary had a seamless integration with my POS system (Square), which has never worked. I made it clear that integration was the only reason I was signing up, and was assured it was already up and running.

Months later, I’m stuck in a 12-month contract paying for something that doesn’t deliver what was promised. I’ve spent the past two months trying to reach someone who can actually help, but every time I contact support, I’m passed around and told the same person will “fix the issue.” It’s now been four months and nothing has been resolved.

My previous system was free and does exactly what ResDiary currently does, except without the false promises and ongoing frustration. I only switched because I was told the integration would make it worthwhile.

I now feel completely conned into a contract I can’t get out of. The company has been dishonest, refuses to take responsibility, and won’t even have a proper conversation about the issue.

Avoid at all costs unless you want to pay for features that don’t exist and support that doesn’t respond.

Be wary of this company. It's rather extortionate for a very average yet remarkably hard to use service. When you wish to cancel they drag you into an obscene sneaky contract and charge you £1000 to cancel. In an industry shafted from every angle right now you'd not expect it to come from a company who needs it to exist to exploit.

After initially providing a 5 star review following a great onboarding experience , we have been very disappointed 9 months on. Numerous attempts to contact customer service about a variety of issue with absolutely zero reply or acknowledgement. System is clunky and the lack of customer service support chews up valuable admin time .

This system is vast, adaptable and thorough. The setup is a little daunting even for someone with experience, but engage with the onboarding team and you can't go wrong.
We went through original setup then a lot of testing before we went live, I must have gone back and forth with one particular member of the team and she never waivered, even the weekend support team responded pretty quickly.
We have integrated this with our EPOS for reservations and deposits, even my restaurant manager was impressed with how it handles deposits and has a dynamic link, e.g. we moved one table into 3 different rooms from both EPOS and ResDiary, and it moved everything including name, deposit, orders, the lot.
Would I recommend? Yes, be as patient as the onboarding team are and you'll be fine.

We've been trying to make a booking for two days using two phones. Options appeared then when another box was used they reverted to something else. The times we wanted weren't shown but when we booked by phone they were available. Sometimes options just didn't appear. We almost reached the end of the process on one occasion, everything was fine then it all changed. This system has not been deigned with users in mind.

ResDiary is a great system, cheaper than any other one, lots of extra features included in the package, I can only say good things. Thank you Federica too and all those that helped us throughout these years.

Sistema che ti obbliga ad inserire dati personali prima di bloccarti la prenotazione, così facendo avranno priorità sempre quelli con nomi ed email brevi rispetto ai più veloci. Consiglio di fare tipo semaforo e dare 5 minuti per la compilazione dei dati (in caso finisse il tempo passa al prossimo)

Dishcult app forces you to sign up and share your email, phone etc and create an account just to book dinner. Stupid idea.

ResDiary has been a consistently frustrating experience.

The booking system itself is clunky and unreliable — we’ve had bookings go missing, and guests regularly report issues completing reservations when entering their card details. This directly impacts our business and creates unnecessary stress during service.

Worse still is the customer support. There is no phone number to speak to a real person — just long, unproductive email threads. When I submitted a cancellation request in January (well within the clearly stated 90-day notice period that was confirmed to me when I joined and again in writing by their team), it was acknowledged but never processed.

Now, months later, they’re telling me there’s a one-year cancellation period — a completely different term that was never communicated at any point. It feels deliberately obstructive and misleading.

This platform is not suitable for fast-paced hospitality businesses. Between technical issues, unreliable customer support, and shifting contract terms, I cannot recommend ResDiary to any serious venue.

I typically refrain from writing negative reviews, but I have reached my limit this time.
A few weeks ago, I received an email from ResDiary notifying me of a change in my contract from a monthly to an annual renewal, providing me with a 14-day window to respond.
After communicating via email with a staff member—since they do not offer customer service—I was eventually granted a cancellation period of 90 days. This arrangement was confirmed, including the cancellation date set for July 16. However, today I received an email stating that my diary would be canceled this coming Friday morning, seemingly without warning. This situation is simply unacceptable.
I have attempted to reach out to them multiple times, but my emails have gone unanswered. As a professional in the hospitality industry, it is critical for my small business to have a reservation service in place. Now, with less than 48 hours' notice, I must find a new provider, implement their system, learn how to use it, and integrate it into my website. This is an overwhelming challenge!
I find their reliability to be extremely lacking, and I am seriously considering pursuing legal action. I am very frustrated and upset about this experience.

I took my mum to Sofitel Wentworth Hotel Sydney for her first time to have Hight Tea, we arrived were served with friendly staff and take us to Velvet room which is pass the VIP lounge the room is elegant and we were surprised the room was only us the staff Kerry explained they just open 48 hours ago we are the first customer. Kerry is very friendly and helpful and the food was very nice specially they signature cheesecake and Almond Tart👍 thank you very much We are very happy specially my mum we will come back again.

Spoke with Danil. Served by Candice. The Playford Hotel Adelaide is an absolute treasure. The ambience and decor, the service, the hazelnut and chocolate dessert were all exquisite! All of our party regarded the quality of the food 5 star! Thank you, delicious and elegant!