I don't know how this company continues to operate, customer service is completely non-existent. I have used this company twice now, despite the delivery issues experienced both times with gates that... Näytä lisää
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Great quality gates. Very easy to install. Ordered 2.5m gate and left only 40 mm space between new brick posts (2540 mm in total)…fits perfectly. Also Customer Service has been very helpful. Thank... Näytä lisää
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There were a few issues, like taking longer than expected and then delivering one of my gates and one of someone else’s, but it was quickly rectified. Unfortunately the gates don’t look as sleek as I’... Näytä lisää
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Absolutely fantastic customer service from Residential Gates. From start to finish, Jason was incredibly helpful, professional and genuinely went above and beyond to make sure everything was taken... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Discover the distinctive elegance and robust security of Residential Gates, the UK’s leading provider of custom garden and driveway gates. Established in 2019, we specialise in delivering bespoke aluminium and composite gate solutions that blend seamlessly with the unique styles and security needs of properties across the UK. Residential Gates is committed to quality and innovation. Our selection features everything from sleek aluminium driveway gates to charming aluminium and composite garden gates, each designed to offer unparalleled security without compromising on style. Our offerings are meticulously sourced from a top-tier UK supplier, ensuring every gate meets rigorous British standards and is capable of withstanding the UK's diverse weather conditions. Whether you are looking for a simple, understated gate for a quaint garden or a sophisticated automated entry system for a stately driveway, our expansive range caters to all aesthetics and functionalities. Our gates come in two standard colours, Jet Black and Anthracite Grey and can be custom-fitted to match any fencing, posts, or home exteriors. At Residential Gates, we understand that choosing the right gate is crucial for enhancing both the curb appeal and security of your property. Our website, www.residentialgates.co.uk, is designed to guide you through our extensive catalog. Here, you can explore our various styles, learn about our easy installation processes, and discover how our aluminum and composite gates can transform your entryway. For those who demand both elegance and efficiency in their property enhancements, Residential Gates is your trusted gateway to quality and style.
Yhteystiedot
11 Brindley Place, Brunswick Square, B1 2LP, Birmingham, Yhdistynyt kuningaskunta
- support@residentialgates.co.uk
- residentialgates.co.uk
3,9
Hyvä
34 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Stunning premium product.
Everything about this worked perfectly for us. From the clear informative website to the final product and finish. The customer service was outstanding, coming back to me quickly as I needed a slightly more bespoke approach. They were able to suggest an easy solution and ensured that the product guarantee remained valid via a covering email. The fitting and fixing was straightforward enough for a competent DIYer like me to do and it simply looks stunning. It really has a premium look and feel from the solid smooth hinges to the secure closure and locking action. We would thoroughly recommend this company to anyone.
29. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi David O’Malley,
We appreciate you taking the time to share your feedback and the kind words!
We’re genuinely delighted that everything went well for you and that you’re satisfied with the final product. Your feedback is invaluable to us.
Please don’t hesitate to reach out if we can be of any further assistance in the future.
Best regards,
Residential Gates
Look great but not fit for purpose
Purchased a set of driveway gates and not going to lie they look really good. However, they are flimsy, light and a huge waste of money.
For £2k I really expected better quality. The middle of the gates has loads of movement, solved some of his with a deadbolt, should come with one of these but they charge extra (£65 to be exact haha).
You have to cut the posts to height with an angle grinder, not really something you should have to do for the price of the 'bespoke' product. After cutting, it needs some touch up paint, yet again none supplied but you can buy for extra money!
The lower spigots should be able to be post mounted as you need to make sure your driveway is completely level otherwise. Floor mounted spigots is a terrible idea.
So in conclusion, I have shelled out £2000 for gates that look decent but will probably only last 5 years I'd say and not much help home security wise with the amount of movement and flimsiness of them.
6. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Michael Wyatt,
Thank you for your review and for bringing these issues to our attention. We apologise for the delay in responding to your feedback, which we take very seriously.
We're sorry to hear about your concerns and are eager to clarify and assist further.
Gate Stability: We noted from our records that your order included only the factory-fitted handle set. For optimal stability and security, we recommend adding Locinox lockable drop bolts with the compatible Locinox ground gate stop. These items are not included as standard to accommodate customers who choose to have their gates automated.
Installation and Posts: Considering your gate height is 1800mm and you ordered 2400mm height posts, not using the floor-mounted (spigot) hinges would lead to stability issues due to the weight of the gates being supported only by the post’s base plate. Our driveway gates can alternatively be installed between aluminium posts without the floor-mounted spigot hinges. This method requires concreting the aluminium posts into the ground for proper support and stability. For this installation, 3000mm length posts are recommended, allowing a minimum of 500mm to be sunken into the ground, which provides sufficient post height to securely mount your gates. For specific details on the correct fixings for mounting the bottom gate hinges directly onto the posts, please click the following link for more information: https://residentialgates.co.uk/products/rmga-19
Additional Components: We strive for transparency regarding what is included with gate purchases. Everything included within the price of the gates can be found in the "What's Included" dropdown menu on each product page.
Our records indicate there was no prior communication via our live chat or email to discuss these options before your purchase. Understanding this might have contributed to the issues you faced, we are keen to rectify this situation. Please send us some photos of your installation to support@residentialgates.co.uk, and we'll provide the necessary advice and solutions to ensure you are satisfied with your gates for many years to come.
Kind regards,
Residential Gates
Great product Poor comms.
I have recently bought two gates, both great products and well engineered. I needed to check the delivery date of the first gate and was unable to contact the company! They don’t publish a phone number and their chat bot was playing up! They got back to me eventually, but I felt the inability to speak to the company was awful, I nearly cancelled as a result.
The delivery team were exceptional.
6. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Stuart Gower,
Thank you for your feedback on your recent purchase. We're glad you're pleased with your new aluminium gates!
We apologise for any inconvenience you experienced in reaching out to us. We understand the importance of timely communication and are sorry to hear that our chat service was not functioning optimally when you needed assistance.
We use email and live chat to ensure all customer interactions are recorded, helping us maintain transparency and resolve any issues effectively.
If there's anything more we can assist with, please don’t hesitate to reach out via our live chat or email at support@residentialgates.co.uk.
Kind regards,
Residential Gates
WILL NOT RECOMMEND AVIOD
ordered a gate from these paid over £400 only to find out after unpacking it they only drill them for disable people in wheelchairs my gate is 2000mm high and they put the handle 940mm from the bottom to the handle and 1005mm from the top to the handle which looks absolutely stupid and wrong told the company and basically told me tough there attitude is they are right and wont do anything to correct it they got there money and washed there hands of it no tell number so you cant speak to them email takes for ever and when they did finally respond all I got was it so disabled people can open it sorry but I'm not a commercial property its for my own house but they was not interested they didn't even want to help me with a solution even though I gave them 3 different ideas but they said they wont there customer services are so bad its laughable if I was told or knew that they only make all there gates with handle so stupidly low I would never of used them I feel cheated conned and offended I now have a gate that is an embarrassment to even think about using so be aware there are plenty of proper well run company's that do a far superior job than this awful place I hope your proud of yourselves
9. syyskuuta 2024
Oma-aloitteinen arvostelu
AVOID LIKE A PLAGUE
Ordered wrong gate due to wrong information read on the website. You need to make the instructions clearer. What kind of scenarios, with post without post etc etc. yes it does say on the website but not clear enough. Its easy to get mixed up like i did. Why would anyone want to order wrong size? Clearly the instructions arent good enough. If you read other reviews. You will see other people in same situation. So the information is not good enough then! Fine, i’ll pay for a “mistake”i made due to your misleading information but £100 for shipping? Excuse me? It does not cost that much! I can arrange my own shopping n it wont cost half of that. And £75 restocking fee? Reasonable to charge restocking but not this much, gate has not been fitted at all. U’d be replacing packaging at the most which does not cost £75. Some reasonable charge is ok but a total of £175 to take it back is ridiculous. Will never buy again. Will not recommend to anyone. AVOID AT ALL COST.
27. syyskuuta 2024
Oma-aloitteinen arvostelu
Fantastic looking garden gate and…
Fantastic looking garden gate and driveway gates.Easy install and customer service is fantastic.
Highly recommended.
27. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Lee Hughes,
Thank you so much for your positive feedback and recommendation!
We're thrilled to hear you are pleased with both your garden and driveway gates and that you found the installation process straightforward. We strive to provide exceptional customer service, and it's great to know that we met your expectations. If there’s anything else you need, feel free to reach out.
Kind regards,
Residential Gates
Well made product
Gate got delivered on Friday and I installed it over the weekend and looks great. Well made and sturdy and won’t warp like a wooden gate would
14. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hello Chris,
Thank you for sharing your experience with us.
We are delighted to learn that you are satisfied with the quality and durability of your new aluminium gate. It is gratifying to know that it exceeded your expectations and was straightforward to install.
Please do not hesitate to contact us if you require any further assistance in the future.
Kind regards,
Residential Gates
Nightmare to get in touch with to…
Nightmare to get in touch with to cancel an order no longer required.
They charge 20% restocking which they deduct before they refund you.
Sent emails but they use the get out excuse of "Due to an unexpectedly high volume of enquiries" so I hope they refund me before they send my order out.
6. kesäkuuta 2024
Oma-aloitteinen arvostelu
Very disappointed
Dear ALL,
We bought a gate from the residential gates, the gate is good quality, but unfortunately received wrong size and misleading info on the site, as it says 180cm and i have received 172cm, upon checking with the seller he mentions that i need to consider the B diagram, from the B pdf, when ever someone buys they go by the advert not by the pdf, so in the advert it says 180cm height, in the advert they should mention as 172cm is the actual gate height and pole is 180cm as that is very confusing and misleading. Because i was following the advert on the photo not the pdf as that is what every one does.
Now the seller doesn't resolve the issue he says they are correct. The gate looks small. Very disappointed and sad, inspite of spending so much money this is what happened.
Hence i have to give this rating.
Regards
16. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Ram,
Thank you for your feedback regarding the gate you purchased from Residential Gates. We are glad to hear that you are satisfied with the quality of the gate, but we regret to learn about the confusion concerning its height.
To clarify, the advertised height of 1800mm refers to the total height from the top to the bottom of the gate frame. The infill height, which is 1720mm in this case, is indeed slightly shorter due to the design requirements necessary for proper installation and hinge positioning.
On each product page, our website includes detailed diagrams specific to each product and a full installation guide, which was also sent to you via email on Monday, 29 April, prior to your order being placed. These documents specify that the height measurement is taken from the frame of the gate, not the infill panels. This is essential for ensuring customers have the necessary clearance for installation.
We would have been happy to offer a full refund if the gate had not been installed and was still in its original packaging, as this would be within our 30-day returns policy. Since the gate has already been installed, we are unable to process a refund at this stage. However, we are sorry that you are disappointed with this matter.
To help achieve the height you desire, you might consider adjusting the installation by moving the gate up 4cm. This can be done by not using the floor-mounted hinge and instead installing the gate using the wall-mounted hinge, which allows for a higher installation.
If you need any further assistance, please feel free to reach out to us.
Kind regards,
Residential Gates
This company was very good with sorting…
This company was very good with sorting out problems and supplied the best gates ever, an excellent product, congratulations on good service and product.
Thank you
James Shotter
23. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi James Shotter,
Thank you so much for your feedback!
We're thrilled to hear that you're satisfied with both our service and the quality of your new gates. We strive to resolve any issues swiftly and are glad we could meet your expectations.
We appreciate your feedback and are here if you ever need further assistance. Enjoy your new aluminium gates!
Kind regards,
Residential Gates
Been charged a transaction fee?
Been charged a transaction fee? Unfortunately custom does not really mean custom. Its means that they can hack a gate down from its original size but not make it any bigger.
Unable to fulfil my order and charged me £12.16 for the privilege.
4. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Mark Baxter,
Thank you for your feedback!
We apologise for any confusion regarding the transaction fee. It’s our policy to ensure all costs are clearly communicated, and we encourage customers to review our returns and refund policy on our website for details about any additional charges.
Regarding the customisation of our gates, please note that we can reduce the size of gates but cannot increase them beyond their original dimensions. This ensures the structural integrity of our products and is detailed on our website to prevent misunderstandings.
You can find more information within our Returns and Refund Policy.
Kind regards,
Residential Gates
Fantastic gate!!
So happy with the pedestrian gate !! After a really horrible experience with a well known composite gate and screen company I decided aluminium was the way to go! I honestly didn’t know what to expect as I was a bit nervous as the price of my gate was really good for aluminium. The gate is fantastic!!! Really easy ordering and delivery, couldn’t be happier!!
28. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi LT,
Thank you so much for taking the time to share your experience!
We're delighted to hear that you're pleased with your new aluminium garden gate and found the ordering and delivery process straightforward. It's great to know the garden gate exceeded your expectations, especially considering your previous experiences.
If you have any further needs or questions, we're always here to help. Enjoy your new aluminium gate!
Kind regards,
Residential Gates
Awesome gates…
Thank you so much for our aluminium gates. They look amazing. Couldn’t be happier with the super service from Jason. Highly recommend this company.
4. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Susie,
Thank you for your review and for the recommendation!
We're thrilled to hear that you're pleased with your new aluminium gates and the service you received from Jason. Your satisfaction is our top priority, and it's great to know we've met your expectations.
Enjoy your new aluminium gates, and please feel free to reach out if you need anything in the future.
Kind regards,
Residential Gates
Highly Recommended
From the initial enquiry to the placing of the order, the online response is best described as amazing!
The responses were from Jason (a real person) addressed the issues and were inevitably on the same day; puts the likes of banks and other major retailers to shame!
The gates were delivered within THREE days against a scheduled delivery timescale of 2 to 3 weeks (custom made).
Well done and thank you.
24. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Nick Paterson,
Thank you so much for your review!
We are delighted to hear about your positive experience from the initial enquiry through to the delivery of your custom aluminium gates. It's fantastic to know our service exceeded your expectations.
We aim to set a high standard, and it's rewarding to hear when we've made a notable difference. Enjoy your new aluminium gates!
Kind regards,
Residential Gates
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