I don't know how this company continues to operate, customer service is completely non-existent. I have used this company twice now, despite the delivery issues experienced both times with gates that... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great quality gates. Very easy to install. Ordered 2.5m gate and left only 40 mm space between new brick posts (2540 mm in total)…fits perfectly. Also Customer Service has been very helpful. Thank... Näytä lisää
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There were a few issues, like taking longer than expected and then delivering one of my gates and one of someone else’s, but it was quickly rectified. Unfortunately the gates don’t look as sleek as I’... Näytä lisää
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Absolutely fantastic customer service from Residential Gates. From start to finish, Jason was incredibly helpful, professional and genuinely went above and beyond to make sure everything was taken... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Discover the distinctive elegance and robust security of Residential Gates, the UK’s leading provider of custom garden and driveway gates. Established in 2019, we specialise in delivering bespoke aluminium and composite gate solutions that blend seamlessly with the unique styles and security needs of properties across the UK. Residential Gates is committed to quality and innovation. Our selection features everything from sleek aluminium driveway gates to charming aluminium and composite garden gates, each designed to offer unparalleled security without compromising on style. Our offerings are meticulously sourced from a top-tier UK supplier, ensuring every gate meets rigorous British standards and is capable of withstanding the UK's diverse weather conditions. Whether you are looking for a simple, understated gate for a quaint garden or a sophisticated automated entry system for a stately driveway, our expansive range caters to all aesthetics and functionalities. Our gates come in two standard colours, Jet Black and Anthracite Grey and can be custom-fitted to match any fencing, posts, or home exteriors. At Residential Gates, we understand that choosing the right gate is crucial for enhancing both the curb appeal and security of your property. Our website, www.residentialgates.co.uk, is designed to guide you through our extensive catalog. Here, you can explore our various styles, learn about our easy installation processes, and discover how our aluminum and composite gates can transform your entryway. For those who demand both elegance and efficiency in their property enhancements, Residential Gates is your trusted gateway to quality and style.
Yhteystiedot
11 Brindley Place, Brunswick Square, B1 2LP, Birmingham, Yhdistynyt kuningaskunta
- support@residentialgates.co.uk
- residentialgates.co.uk
3,9
Hyvä
34 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great quality gates.
Great quality gates.
Very easy to install. Ordered 2.5m gate and left only 40 mm space between new brick posts (2540 mm in total)…fits perfectly.
Also Customer Service has been very helpful.
Thank you,,Rezidential Gates” !!!
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Thank you for your 5-star review! We're delighted you're happy with the quality of your gates and found them easy to install. We really appreciate your feedback.
Best regards,
Residential Gates
Non Existent Customer Service
I don't know how this company continues to operate, customer service is completely non-existent. I have used this company twice now, despite the delivery issues experienced both times with gates that were showing as "stock" and the the problems this caused, as a local tradesperson I decided to give them one last chance. I have emailed them twice now to try to get confirmation on lead time on their gates to enable me to manage my clients expectations. There is no phone number that in itself should be a red flag, as it would appear that they do not want to speak to their potential customers. Three days on and no response, despite their website stating that they aim to respond within 24 hours. I will leave you to judge for yourself whether or not you spend your hard earned money with them. I have now found a gate supplier who wants to talk to their customers!
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Allan,
Having reviewed the information you provided through Trustpilot, we have been able to identify your two previous orders and the correspondence relating to them.
Your first order, placed on 16th December 2024, was delivered on 2nd January 2025, which was our first working day following our Christmas closure, having closed on 19th December 2024.
Your second order, placed on 8th April 2026, was delivered on 23rd April 2026, within the advertised delivery lead time of 2–3 weeks.
We have also reviewed our previous email correspondence regarding your second order. Our records confirm that our customer support team responded to your enquiries on 15th April 2026, explaining the delivery arrangements and offering alternative collection options to accommodate your upcoming business trip. We also contacted our supplier on your behalf to investigate whether an earlier delivery could be arranged due to your work commitments.
We appreciate that delivery times are particularly important when you are arranging installations for your own customers, and we understand the importance of having accurate information to help you plan your work.
This is precisely why we have a dedicated Delivery Information page on our website, which is regularly updated throughout the year to reflect our current estimated lead times and any changes resulting from demand or supplier availability. We encourage customers to refer to this page before placing an order, particularly when working towards specific installation dates.
Regarding your more recent enquiry, we have been investigating the correspondence using the information provided through Trustpilot and the different email addresses associated with your previous orders.
Unfortunately, we have been unable to locate any recent correspondence using the email addresses you provided through Trustpilot or those associated with your previous purchases.
We are sorry that your recent experience has left you feeling unable to place another order with us, particularly as you have previously purchased from us twice.
For the most up-to-date information regarding our current delivery lead times, please visit the dedicated Delivery Information page on our website.
We appreciate you bringing your concerns to our attention and would welcome the opportunity to address your outstanding enquiry directly.
Best regards,
Residential Gates
Absolutely fantastic customer service…
Absolutely fantastic customer service from Residential Gates. From start to finish, Jason was incredibly helpful, professional and genuinely went above and beyond to make sure everything was taken care of. Communication was excellent throughout. Jason kept us updated, was always quick to respond and took the time to make sure everything was arranged exactly as we needed. Nothing felt like too much trouble.
It’s quite rare these days to receive this level of personal customer service and it really does make a difference. You can tell they genuinely care about their customers and making sure they’re happy.
A huge thank you to Jason for all his help. I would happily recommend Residential Gates to anyone and wouldn’t hesitate to use them again.
Definitely a well-deserved 5 stars!
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Thank you for such a lovely review! We're delighted to hear you had such a positive experience with us. Your kind words and recommendation are greatly appreciated.
Best regards,
Residential Gates
There were a few issues
There were a few issues, like taking longer than expected and then delivering one of my gates and one of someone else’s, but it was quickly rectified. Unfortunately the gates don’t look as sleek as I’d have liked, but that’s due to the installer completely messing the job up. The bottom brackets are wrong, they’ve damaged the posts when cutting down and the gate won’t lock. They’d look great if installed correctly I will be ordering more posts in future though to get the job done properly.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Thank you for your feedback. We're sorry for the initial delivery issues, but pleased these were quickly resolved. We appreciate your understanding and hope everything goes smoothly with the remainder of your installation.
Best regards,
Residential Gates
great customer service
needed new locks and handle Jason sorted me out no problem excellent service as usual
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Mark,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you were happy with the service you received and that we were able to help you with your replacement locks and handle quickly and without any hassle.
We really appreciate your continued support and your kind comments. Thank you for choosing Residential Gates.
Best regards,
Residential Gates
Brilliant customer service
Brilliant customer service, needed advice on parts for a gate I had already bought. Even though I didn’t purchase the gate from these Jason was great with suggestions and helpful tips. Delivered earlier than expected. Would happily use again.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Holly,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you were happy with the advice and support you received. We're always happy to help where we can and provide guidance to get the right parts and achieve the best result.
It's also great to hear that your order arrived earlier than expected.
Best regards,
Residential Gates
Extremely helpful and high quality products
Extremely helpful from the ordering process to installation. Answered all my queries with their online chat portal. Would highly recommend.
We purchased a gate with a custom colour, it came exactly to our speficiation and a high quality finish.
James' installation team was efficient, tidy and very friendly.
Thanks Residential Gates!
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Matt,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you were happy with both the quality of your custom-colour gate and the support you received throughout the ordering process. It's great to know our online chat was able to answer all of your questions and help make the process as straightforward as possible.
We're also pleased to hear your installation went smoothly and that you're happy with the finished result.
Thank you once again for your recommendation and for choosing Residential Gates.
Best regards,
Residential Gates
Great Service and product
Great Service. Great looking gate. Really easy to install. Slight delay on delivery but great communication so no issues. We had a hinge cap missing when unpacked. I emailed and this was sent the next day. Would highly recommend the product and the company.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Steve,
We really appreciate you taking the time to share your experience.
We're delighted to hear that you were pleased with both the quality of your gate and the service you received. While we're sorry there was a slight delay with the delivery, we're pleased that our communication kept you informed throughout and that the missing hinge cap was resolved promptly.
It's great to hear that you found the gate easy to install, and we really appreciate your recommendation of both our products and our company.
Thank you for choosing Residential Gates.
Best regards,
Residential Gates
Once fitted a good looking gate
It was very easy to order and verify the correct size with the company. The gate was delivered well packed. Whilst it was difficult for my wife and I to install it, as we are both in our mid-70s, small and not very strong, we eventually managed it and are very pleased with the end result. If we had been a few years younger it would have been easy.
My only critism is that 3 of the 4 rawlbolts failed in that the nut ripped the metal tube and so they could not be tightened - they just spun around. I went and bought 4 'real' substantial RawlBolts from Screwfix, which cured the problem - however, it was difficult to extract the failed rawlbolts which wasted 1/2 day. So, look at the supplied rawlbolts and if you have any doubts, don't use them and go and get some proper ones.
Apart from that the gate is very good, better than wood and plastic gates and so I would recommend them.
21. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Steve,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you found the ordering process straightforward and that we were able to help you choose the correct gate size. It's also great to know you were pleased with the quality and appearance of your gate once it was installed.
We appreciate you bringing the issue with the supplied rawl bolts to our attention. Customer feedback like yours is invaluable, and we will certainly pass your comments on to our supplier for review.
Thank you once again for your recommendation. We hope you enjoy your gate for many years to come.
Best regards,
Residential Gates
Missing Items and poor response from Customer Service
Gate arrived with missing screws, so was unable to fit locking mechanism to the gate. Had to leave the gate unsecured until I contacted the company. The screws originally supplied are too short, which made me think the locking mechanism was meant to flush with the gate. This is incorrect, not very clear on the website and instructions are vague and incorrect.
Tried to resolve the issue with the company, however, they are too slow at responding. My husband has took is own initiative and purchased screws himself from Amazon and B&Q.
Really disappointed with the company, when originally, I thought they had really good service. Unfortunately, I would not recommend as we are now out of pocket.
For information on delivery timescales, the company can only chase their supplier and the 5 days lead time can be very inaccurate.
21. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hello Mandy L,
Thank you for your review. We're truly sorry to hear about the difficulties you experienced with your gate installation and the inconvenience this caused.
We’d like to offer some clarity regarding the situation and respond to the points raised:
Your initial email regarding the missing and incorrect screws was received on Saturday, 17th May. As our office hours are Monday to Friday, 9am to 5pm, we were unable to reply over the weekend. Our team responded first thing on the morning of Monday 19th May.
You replied later that evening (outside working hours), and we followed up the next working morning on Tuesday, 20th May by contacting our supplier to arrange for the correct fixings to be sent.
Our supplier confirmed dispatch on Wednesday, 21st May.
We believe our response times were within a reasonable timeframe, we absolutely appreciate your need for a swift resolution and regret that this caused disruption to your plans.
Regarding delivery: Your order was placed on Wednesday, 7th May at 7:48pm. As this was outside our working hours (Monday to Friday, 9am to 5pm), the order was picked up for processing the next working day on Thursday, 8th May. The item was delivered on Friday, 16th May, which is six working days after the order was placed. During the time of your order being placed, we advertised approximately five working days from the date of order to expect delivery. Our advertised delivery times can vary depending on the volume of orders being received. We understand your concerns regarding delivery expectations, but we hope this provides some helpful context.
We would be happy to reimburse the cost of the replacement screws you purchased from Amazon & B&Q (2 x M4 25mm and 1 x M4 45mm). Please email us at support@residentialgates.co.uk with your proof of receipt.
We really appreciate you bringing this to our attention. Your feedback is always helpful in improving our services.
Best regards,
Residential Gates
Great quality composite gate and customer service
Composite gate is great quality, works well and looks great. After finding missing parts, the customer service has been outstanding. They acknowledged my issue and fast tracked the parts out to me with no hesitation. Very polite and apologetic. Would highly recommend!
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi David,
We appreciate you taking the time to share your feedback and the kind words!
We’re genuinely delighted that everything went well for you and that you’re satisfied with the final product.
Your feedback is invaluable to us.
Best regards, Residential Gates
Excellent quality gate, very secure and easy to install
Excellent quality gate and very
3. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Toby,
We appreciate you taking the time to share your feedback and the kind words!
We’re genuinely delighted that everything went well for you and that you’re satisfied with the final product.
Your feedback is invaluable to us.
Best regards, Residential Gates
2 weeks later and still no gate…
2 weeks later and still no gate delivered that was supposed to take 5 days. Poor communication throughout. It’s no wonder they don’t have a phone number on their website. That should have been a reg flag from the beginning. 6th May today and no gate and having to chase the courier myself who inform me it will be days. Please refund my order and cancel it.
21. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
**First response to customers original review**
Dear Neil,
Thank you for your feedback, and we’re truly sorry for the delay with your gate delivery (Order #6758-3631).
Your order, placed on April 21, was processed promptly. Delivery for standard gate orders typically takes approximately 5 working days. On April 25th, you received a confirmation email containing your tracking number. You can track your order’s status, view all communication, and see delivery updates at https://www.sgkdistribution.co.uk/track-your-order using your tracking code and delivery postal code. After receiving our email confirmation, SGK courier company typically contacts customers to arrange a suitable delivery date and time, handling all logistics and communication from there.
On April 29th at 9:50 AM, we received your email and responded at 10:03 AM to address your concerns and coordinate with our suppliers. After receiving your review on May 3rd, we have investigated further and discovered that SGK courier company experienced a vehicle breakdown on the scheduled delivery day, which can all be found on their website. This has unfortunately caused further delay. We sincerely apologise for this inconvenience and have reached out to our suppliers to obtain an update on SGK courier company’s situation.
We take pride in our responsive communication, and we’re disappointed that this courier issue impacted your experience. If you don’t hear from SGK courier company on May 6th (due to a bank holiday), please contact us directly, and we’ll resolve this promptly.
Thank you for your patience, and we’re committed to ensuring your delivery is completed smoothly.
Best regards,
Residential Gates
**Second response to customers updated review**
Dear Neil,
Thank you for taking the time to provide an update on your feedback regarding the recent issue with your order.
Prior to your review, we had confirmed the cancellation of your order via email at 10:29AM this morning. This was done to address the unfortunate delivery delay caused by the third-party courier, SGK. A full refund has been processed as a result.
Regarding your enquiry about our lack of a phone number, please note that we are an online-only company. We maintain complete transparency in our operations, and this is a fundamental aspect of our business model. This is clearly evident on our website, where you can find information about our contact details and our company on our “Contact Us” and “About Us” pages. All customers are more than welcome to contact our suppliers directly using their telephone number before or after placing an order.
We take pride in our services and have reviewed our communications to determine that the communication issue was not with us. You also received responses during our out-of-office hours (bank holiday weekend) from us due to the unforeseen delay caused by SGK. While we endeavoured to rectify the situation, we have decided that a refund would be the most appropriate course of action.
Best regards,
Residential Gates
Very pleased, looks great!
Purchased the curve guard gates from here and so happy with them! Looks far more elegant than our old battered wooden gate and was simple enough to install. Have recommended to a few neighbours who have passed comment on how good they look
18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Angela,
We really appreciate you taking the time to share your feedback and the kind words!
We’re genuinely delighted that everything went well for you and that you’re satisfied with the final product.
Your feedback is invaluable to us.
Best regards, Residential Gates
Fantastic should have used them years ago !!
Really pleased with our new side gate from Residential Gates. From start to finish, Jason was great to deal with—clear, friendly, and always quick to respond. He guided us through the options, gave a fair and honest price, and checked in after the installation to make sure we were happy.
The gate itself is excellent quality—solid, secure, and looks great. The fitting team I hired did a neat and professional job, and everything was finished on time and to a high standard.
Highly recommend Residential Gates for both their product and customer service
30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Kay,
We appreciate you taking the time to share your feedback and the kind words!
We’re genuinely delighted that everything went well for you and that you’re satisfied with the final product.
Your feedback is invaluable to us.
Best regards, Residential Gates
Great Purchase!
I recently purchased a gate from Residential Gates, and I couldn’t be happier with the entire experience. A friend recommended the company to me, and from the moment I visited their website, I was impressed. It’s modern, informative, and incredibly user-friendly—something I really appreciate as someone who notices those finer details.
Placing an order was simple, delivery was prompt, and any questions I had were answered quickly and thoroughly by Jay, whose customer service was outstanding throughout.
The gate is now installed and looks fantastic—stylish, high-quality, and exactly what I was hoping for. Even my neighbours were so impressed that they’ve since made their own purchases from Residential Gates.
Exceptional service deserves recognition, and this company truly delivered. If you’re in the market for a modern, stylish gate, I highly recommend Residential Gates. Thank you once again for a great experience!
4. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Sindy,
Thank you so much for your kind words and thoughtful feedback!
We're thrilled to hear that you're happy with your gate and the service you received. It was a pleasure assisting you, and we truly appreciate your recommendation. We're glad your neighbours are enjoying their gates too!
Thank you again for choosing Residential Gates.
Fantastic service, ordering and gates!
Visited the website and opened a chat with Jason. Gave him the measurements for my 2 gates and he advised that one would be off the shelf but the other needed to be manufactured for a fraction more cost. I paid the same day using their convenient invoicing system. As. I had a bespoke gate I was told that it could be 21 days…which it wasn’t as it was only 14…fantastic. They turned up on time and I fitted today. I couldn’t be happier with the result. Fantastic gates, All of the parts I needed including wall fixings were included. I would highly recommend this company and won’t hesitate to use them again. Thank you.
25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Sinclair,
Thank you so much for your wonderful review!
We're delighted to hear that everything went smoothly and that you're happy with your gates. It's great to know the process was quick and straightforward for you, and that the gates met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future.
Thank you for choosing Residential Gates!
Side gate
Prompt delivery and good customer service answering my queries. Easy to install. Really happy with the quality and look. Had several positive comments from passers by.
19. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi Mr Neilson,
Thank you for your kind review!
We're so pleased to hear that you're happy with the quality and appearance of your gate, and that installation was straightforward. It's always great to hear positive feedback from others too!
We really appreciate your support.
Thank you, Residential Gates
Purchase with GREAT caution!!
Wow! Where to begin!!?
I’d been researching for a driveway gate for two years and had had some back and forth with RG during that time. Whilst the cost was definitely well above the going rate, the gates displayed on the company website looked solid, slick and secure. Also, all of my Qs were answered swiftly and informatively by RG.
I finally placed my order in December 2024 and to my huge disappointment the gates were too small for the ‘bespoke’ measurements I’d provided. I went back over all of my comms and measurements and struggled to understand how this could have happened. Still do.
When I reached out to RG there was no acknowledgment or accountability for the mistake, but I was entirely to blame … still trying to wrap my head around that one!
In addition and because this ‘too small “bespoke” gate’ could not be repurposed I was told that there was no refund, return or exchange possible.
So my only option was to buy another gate and hope that the size would be right second time round!!!
I should add at this point that I was also disappointed with the flimsiness of the gate and the lack of robustness that had been clearly miss sold by the photos on the company’s website.
I should have just moved on and moved away from RS at this point!
So I ordered another gate, the additional cost of the lock and fitting included, and then had to find someone to install the gate … would you buy windows and then have someone else fit them - NO! Again, I did not heed common sense.
New posts had to be installed so that the gates could hang properly though they still sag in the centre. After several call outs we eventually got it right but with all the swinging in the wind we also had to purchase and have installed a dead bolt.
A few weeks on and now the gate lock has given up the ghost so we can’t even lock the gate. An expert locksmith came round and asked “which cowboys installed the lock”? I was embarrassed to have to reply that it was the manufacturer!
An utter bodge job! Fortunately I could use the lock from the original gate and refit.
So 3 months on, 2 gates down and well over £3k down the drain, I am still trying to ‘make do’ with what is not fit for purpose, not secure, doesn’t work and now doesn’t even look good.
My lesson learned: NEVER purchase from a manufacture who will not install their own product.
Purchase with GREAT caution!!
10. helmikuuta 2025
Oma-aloitteinen arvostelu
I’ve been handling all of Residential…
I’ve been handling all of Residential Gates local installations across the West Midlands. Their products are top-notch, reliable, and a pleasure to install. Fantastic company to work with.
22. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Residential Gates
Hi James,
Thank you so much for your kind words and continued support! We're proud to have you representing Residential Gates in the West Midlands. Your professionalism and quality workmanship make a big difference, and we're glad to hear our products have been a pleasure to install. Here's to many more successful projects together!
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