Replay Arvostelua 

Nie wieder!!! Kein Rücksendebegleitschein vorhanden, noch ein Versandetikett. Und dann noch mit FedEx🙈Die Qualität der Jeans ist unzureichend, kein Vergleich zu früher. Selbst reduziert den Preis nicht wert. Kundenservice antwortet nicht auf diverse Mails. Wie gut, dass ich den Mist noch nicht bezahlt habe!

Keine Antwort auf diverse Mails. Rücksendung war nicht möglich, da weder Rücksende-Etikett noch eine Anleitung für FedEx dabei lag. Kundenservice hat auch nach diversen Mails nicht reagiert. Ich muss definitiv vor einer Bestellung dort warnen und abraten!

Terribile servizio clienti dicono 2/5 giorni lavorativi per la consegna , spedizione pagata acquisto effettuato il 10/08/24 oggi 21/08/24 nulla è arrivato , mai più comprerò dal loro sito sottolineo che il jeans che ho acquistato l’ho anche preso ad un prezzo maggiore rispetto ad altri rivenditori , il servizio clienti ti tratta con superficialità e poca professionalità !

Absolute scam - had to pay £70 for Fedex to clear customs - it is not free delivery. If in UK DO NOT buy from Replay, they scam you and never respond to contact. Avoid at all costs. A rip-off.

Avoid at all costs, purchased 2 denim shirts both of which are very thin material, the poppers on the front not even in a straight line on the garment. Insult to injury a FedEx demand has arrived forcing me to pay duty and vat £75 total. They advertise as free shipping. Don't waste your money.

Replay jeans are my all-time favourite - I have five pairs - and yet I have to give the one star rating because of the reason stated by many others, namely that import charges are not declared and I was left with a bill for an extra £70 from FedEX before, ultimately, being threatened with legal proceedings. From the Replay website, it is impossible to get any response despite numerous attempts. Avoid.

Ich gebe Replay Jeans 5 Sterne, weil ich für eine Retoure mein Geld problemlos zurückerhalten habe. Trotzdem hat mir nicht gefallen, dass es eigentlich NULL Kontakt zum Verkäufer gab. Sie haben auf Mails nicht geantwortet, was mir anfangs ziemlich Sorgen gemacht hat. Die beiden Jeans, die ich bestellt habe, waren eigentlich super, nur etwas zu groß und viel zu lang. Ich hätte mir eine Kontaktaufnahme gewünscht bzw. Rückfrage, ob ich vielleicht eine andere Größe haben möchte. Das war leider nicht der Fall. Schade, die Jeans waren toll.

I bought 1 top for £150 and a week later I recieved a bill from FedEx bill for £65! I could have paid a courier to find one in store for cheaper! I sent multiple emails to this company and got no response. As a person who shops online from websites all around the world. This is the first time that I have recieved a separate bill for delivery. Not worth it!

Ammailer
Scotland
Made an order for my clothes. Was skeptical after reading the reviews but I wanted replay. 🇮🇹I’m glad I did the clothes are spot on. Not like the trash they sell in shops over here.
Clothes came packaged very well and I cannot fault any part of the experience.
Would definitely order again as clothes are worth it. 😃🫶🏻👍🏻 and a big thank you to giovanni.🔆😃🫶🏻🏴󠁧󠁢󠁳󠁣󠁴󠁿

I have had several attempts to purchase a pair of replay jeans as a present to my son to no avail!!!!! What a TRAVESTY!!!! For a luxury site??? They have NO clue for customer help or care! And then THEN to add insult to injury, when I tried to put in my details including my date of birth you ONLY went down to 1954!!! Where as my date of birth is 1951!?!? Do older people have no place to purchase from this "luxury brand" because i do believe that is AGEISM!! And also... Having read the dismal reviews from dissatisfied customers about hidden charges on top of the exorbitant prices you charge!! I would be embarrassed to be so unprofessional and feckeless in managing your own site!!!!
Yours DISGUSTED! MRS A BARR!!!

Ich war zwecks der anderen Bewertungen eher skeptisch. Meine Bestellung ist perfekt abgewickelt worden!! Auch die Retoure eines anderen Artikel war kein Problem. Mein Kontakt mit dem Kundendienst war vorbildlich und die Dame war super freundlich!!! Jederzeit wieder!!!!!!

Have sent back two pairs of jeans.
Though they confirmed by email the reception of the two pairs they did only reimburse one pair - even after several complaints. The whole organization, their process, their people are completely uncapable and unfriendly.

Same as everyone else, wish I’d read the reviews first. No mention on the website or invoice of duty charges, I thought, as other people have said it was a UK website. FedEx wanted £64 before they’d deliver. I chatted online and said I won’t pay it so they can return it, they’ve raised it as a case to return to sender. Replay contact form wouldn’t work, I called the number, hung up and they called me back. I told them i wouldn’t pay duty so FedEx won’t deliver and will return the item, they state up to 21 day process. I asked for an email to document and confirm the conversation, which they did send. Luckily I paid via Klarna and have halted further payments. Il’ll await the outcome!

Retoure nicht möglich! Komunikation sehr schlecht,man kriegt keine Antwort auf E-Mail !

Dabei ist die Kundenzufriedenheit die, die zum Erfolg des Unternehmens führt.

Compré pantalones Replay Bermuda en septiembre de 2022. Hace un par de días, el hiperflex desgarró la parte inferior del pie derecho. El resultado fue que esta parte del pantalón se volvió ondulada. Los pantalones están defectuosos. Póngase en contacto con el servicio de atención al cliente para Replay. Los pantalones se compraron online. Enviar fotos de pantalones. La respuesta de Replay es que la causa es un error del usuario, sin justificarlo. Los pantalones no tienen daños visibles. Esto no es un error del usuario. Los pantalones han sido usados ​​y lavados normalmente según las instrucciones de lavado de Replay. Se quejó y pidió a Replay que justifique el error del usuario. no han respondido
No recomiendo la compra de productos Replay. Garantía de 2 años según la legislación de España

Replay decidió reembolsar el dinero que pagué por los pantalones después de que los contacté con nuevas fotos de los pantalones.

Jag beställde ett par jeans men de fick gå i retur pga passade inte. Valde fel "metod" för retur och det var tydligen helt omöjligt att ändra. Både mailade och ringde deras Cusomer Service (i Italien) men fick uselt bemötande.

I ordered a pair of jeans but had to return them because they didn't fit. I chose the wrong "method" for the return, and it turned out to be impossible to change. I both emailed and called their Customer Service (in Italy) but received terrible service.

Vorsicht!! Bauernfängerei! Auf keinen Fall etwas bestellen. Man bekommt für zurück gesendete Ware kein Geld zurück. Unfreundlich, frech und arrogant.

Same as everyone else - horrible UK service from their online platform (in Italy), almost impossible to make a return. The money is gone either way (useless pants or charges).

Il sito è fatto bene e ogni tanto si trovano buone offerte ma far pagare le spese di spedizione fino a 150€ mi sembra fuori da ogni logica.