Remington UK Arvostelua 

J’ai acheté une brosse chauffante en 2024 qui est devenue défectueuse après 26 mois d’utilisation quotidienne.
Après seulement deux échanges de mails très bienveillants et positifs , l’employé ( aimable, rapide et efficace) de Remington a promis de m’envoyer un nouvel appareil pour remplacer celui qui ne fonctionnait plus. Je suis très satisfaite de la qualité du service après vente de Remington. Je recommande cette marque.

This common rating RIGHT
NO REPLY FROM REMINNGTOn
They don't give a s××× my third negative. Review
Why buy this shave. Waste of money

Hair straightener too hot and customer service unhelpful. My hair was getting scorched. Only one heat setting of 215°C. Google search shows this high temperature is only suitable for very thick hair. This was not at all clear from the packaging. Although it's within the guarantee period, customer services said I could return it unused - yet I clearly complained that I had used it and it was too hot! Ridiculous. I feel let down. Avoid!

Bought a hot brush. Burnt my hair. Would not replace or refund. Wanted pictures and videos of my burnt hair first!

My hairdryer had stopped working after 13 months, out of store warranty. I contacted Remington customer support. I sent photos of my product and was kindly offered free of charge replacement. As my hairdryer was discontinued I could choose any product to the same value. This arrived after 4 days. Excellent customer service, emails professional and courteous.

Vielen Dank an den Remington Kundenservice für die schnelle und kompetente Hilfe. Ich habe im April 2024 einen Haarschneider gekauft der vor der ca. 2 Monaten deutlich an Leistung nachgelassen hat, wobei das Ladegerät immer volle Ladung anzeigte. Nach zusenden der geforderten Rechnung und Fotos der Gerätenummer erhielt ich innerhalb 2 Arbeitstagen die Nachricht, dass mir ein neues Gerät zugeschickt wird. Das neue Gerät war ebenso 2 Tage später bei mir. Ich bin sehr zufrieden und möchte noch erwähnen, dass ich seit über 30 Jahren Remington Haarschneider benutze und nie Probleme hatte.

Trash worthless uselesss customer service refuse to refund for their crap products breaking

Terrible. Ordered replacement foil, was sent the wrong one. 2 weeks later still no resolution they want me to pay the postage costs to send it back in the original packaging. You have to destroy the packaging to open it. They take a week to answer any email. Will have to issue a chargeback.

Just bought a new shaver and, what a big disappointment it is. Doesn't do the job very well and it makes your face sore for ages. Wasn't a cheap one either. Company doesn't care anymore.

Bought a R7 shaver,and now faulty just outside2 yr warranty,however, I had registered for an extra warranty,which I showed them.
It showed who I bought it from and price,and acknowledgementfeom them it was registered for extra yr.
They insisted on a receipt which I dod not need as I had proof of purchase in the registration document I had. Then they offered a replacement,but said the R7 was no longer available. Thay asked me to choose from a number of models up to a value of 84 euros.
However,everytime I picked somthing they said it wasn't available,and would notbe restocked , they also offered me Russel Hobbs appliances, again, I picked a food processor,and again it was not available,and would not bw restocked There was one razor I could have,but was cheaper than the one that had broken on me,but was not interested iin it.out of curiosity,I asked Remington since they were not restocking,if they were going out of business,they said this wasn't true. I felt remington were acting like a magician doing a card trick on me to pick a card,any card,but they had the finger on the card they were 'choosing' me to pick. They're a joke,if they're not restocking,as they admit,then they must be going out of business. Don't buy from them,customer setvice is dreadful,and you'll do better elswhere. Disgraceful carry on.

Very fast and professional customer service.

I had an issue with my Remington AS8811, and the support team handled my request in a very friendly and well-structured manner. After reviewing all the information, they sent me a replacement device quickly, free of charge, and without any complications.

I particularly appreciated the clear communication and the fast resolution. Many thanks to the support team!

Totally useless good for nothing customer service they only communicate through email once every few weeks and do nothing to help trash

Dreadful. Ordered replacement foil, was sent the wrong one. After some hurdles they said they would send out correct one within 3-5 working days - not yet arrived after that time. They take your money but nothing gets done. Update still waiting after another 2 weeks. Basically they take your money and dont deliver the goods. Now I have to claim back on debit cards, goods services not received.

My Remington hairdryer unfortunately broke down after a year and a half. I contacted their support, and they arranged a replacement within two days, which arrived three days later. Super friendly and fast service!

Sehr freundliche und vor allem zeitnahe Beratung und Lösung meines Problems. Der Kollege am Telefon reagierte kompetent, freundlich und außerordentlich hilfreich. Ich könnte diese Firma nur empfehlen!

Der Garantiefall 1786404 wurde sehr kulant und zu meiner vollen Zufriedenheit bearbeitet. Die Behandlung und das Gespräch mit dem Mitarbeiter waren sehr nett und freundlich. Der Haarglätter hat eine sehr gute Qualität und ich freue mich schon auf das neue Gerät.

This company is operating against consumer rights laws and scamming people out of their money.

I purchased a pair of straightners and received them and noticed they were faulty. The two plates weren't level, they touched at the top but prevented the rest of the plates touching together so there was a huge gap and hair would just fall through and not straighten.

The first thing I noticed was the site has no returns policy or way of requesting a return which is against the law. I had to go through the internet to find a customer service email address. When I requested instructions on how to return the faulty straightners an agent told me I had to provide proof of the issue (they asked for photos, videos, detailed description etc). Bear in mind under the consumer rights act i had to right to change my mind and return these, without providing videos and explanations as to my reasoning.

Long story short it took me 3 weeks, multiple emails of arguements with their poor customer service team and up to 5 days between each email reply for them to agree to accept their faulty straightners back, but they told me i had to pay for the return myself (again - this is against the law and they are legally obligated to accept returns free of charge). When I pointed out the law, they said these straightners are supposed to have a large gap between the plates and the plates were supposed to be mis-aligned and not fit together properly as per their design and for this reason they dont consider them faulty and aren't obligated to refund me for my return - even though the straightners were very obviously faulty and did not work! I will be reporting them to trading standards because im shocked the company are still operating under illegal practices and scamming customers out of money for faulty and damaged items. Steer clear of this company, and if you have to buy something, use Amazon or argos as they actually accept returns!

Absolutely Shocking! DO NOT buy from this company. FAULTY products sent out TWICE. Shocking customer service!!

Seriously poor customer service. I will avoid in future and recommend others do the same.

10 months ago Remington sent me a replacement for a Rem Barba Beard Trimmer. My then existing one had failed, and wouldn't charge. After 10 months their replacement also failed to store charge. Unacceptable - defective or substandard workmanship in my opinion. I have owned a total of 3 now, all have failed prematurely.

Remington refused to replace. As a goodwill gesture they offered me a 30% reduction on a new one.

Currently on Remington website price is 27GBP. (Argos and Amazon same price also).

However, Remington will only take the 30% off the full MRP of 32.99, even though I pointed out that it is currently 27GBP.

I have wasted enough time with Remington and their goods, a look at where these items are made tells you all you need to know.

I wouldn't use Remington again.