relay.delivery Arvostelua 

Expected a delivery from Relay and as expected "the severe problems on the road" excuse came into play. They said they will try today or tomorrow or within the next 2 working days. God knows when I get my order. I didn't pick them but sadly the seller decided to use them. CS is useless, only copy/paste response, no information. Judging by the reviews on here, I can most likely write my order off, meaning that I have to ask Shein for a refund. Why they pick bad couriers like this is beyond me.

They will not remove my details from their system despite me never using their services and someone obviously giving my details by accident. I've been waiting 2 weeks for a reply from their support service, there is absolutely no way to speak to an actual human. Frustrating, infuriating and useless.

Relay has to be the worst delivery service in the UK twice in the past month they have lost my parcel in future before I order anything online I will find out what delivery service they use and if its relay I wont order

The customer service is awful. Right I ordered a new phone case from Shein for my Samsung galaxy A55 phone. And I accidentally pressed for it to be collected so I put in a request to cancel the collection and get it sent to my honey address. They didn't follow the correct instructions and still sent it for collection instead of home delivery to my home address like I put in my request

They cannot follow simple delivery instructions.
I would like my item left, if there is no response from the door knock, where I have requested it to be left NOT my door step

Doesn’t even deserve 1 star! Truly dreadful courier who clearly employ an army of incompetent delivery drivers.
I waited 2 weeks for delivery of a dog harness, only for this useless courier to claim to have delivered the item, but their delivery photos show it left on a driveway at some unknown location - certainly nowhere near my post code and just left lying on a driveway at wrong location! Dreadful! To be avoided at all costs - shouldn’t be allowed to operate, and any business that uses these cowboys is equally poor.

Absolutely rubbish! One parcel delivered to wrong address, one lost parcel and no one to be held accountable, the worst service ever!

What an absolute shambles this company is ….sent a package via Vinted and it’s been lost … the so called parcel service they claim to be to is more like a scam you send an item and they keep it instead of delivering it….
Honestly if I could give less than 1 star I would SCAM company stay clear DO NOT USE THEM …. STAY CLEAR SCAM COMPANY

This has been by far the worst delivery service I’ve ever experienced. My delivery window kept changing throughout the day—it was initially scheduled for between 11:00 and 17:00, then moved to 17:30–19:00, and later changed again to 19:20–21:15. At this rate, it feels like my parcel is never going to arrive.

The constant delays and lack of reliability are completely unacceptable. I genuinely thought Evri was the worst courier service, but this company has managed to be even worse. I will never use this unprofessional delivery company again, and I would strongly advise others to avoid them as well.

Awful Awful Awful!!!!!! If i could give a zero I would. Rubbish communication and tracking. Should let know that companies should not use them. In the future if i know delivery with them I would cancel order

Relay has useless delivery people they dumped my parcel to a different address on a few occasions this week; lazy and careless delivers that you employ

This is the second order I’ve had through Shein using them and both times they didn’t even bother to knock the door. I have footage of today where the girl didn’t even come towards the door and just put it next to the bins outside and walk off after taking a picture of the front door. Both times I was sat inside watching them. Delivery instructions state to hand to someone and not leave anywhere! DO NOT USE THIS COMPANY

Dont use this courier. Lost parcel again. Keeps saying in transit and its on its way. Been 15 days in total so far today and no update (08.07.2026) . Reached out to them to be told you have to wait 24 days to claim compensation from VINTED, Wont be using this service again.

I gave them details of where to leave parcel, then although my door to porch was wide open they said they came but couldn't deliver it. Fast forward two days got a message they were delivering so opened front door as well as porch door so I knew they were there. Because my dog barked even though there was a gate there and she doesn't bite, just likes to say hello, I stood on doorstep and went to take parcel. He would not come anywhere near my gate he was looking backwards and forwards round my neighbours part of the property I saw him 3 times go to leave it somewhere else right in front of me on said property even though my hand was held out to take it. I had to shout in the end for him to deliver to my address. He still nearly missed my hand. I thought Evri was bad but this was shockingly rude and annoying. I really wanted to give 0 and will not use shops who use this company again.

Horrible I do not recommend this at all this is the worst experience I have ever had. They don’t pay enough , terrible costumer service and they lie about the timings for parcels. This is not worth your time at all please don’t do relay .

Delivery driver left package outside my block. Then when confronted about it, he started swearing and becoming abusive. The driver was delivering packages on a moped with the packages resting on his lap unsecured. Avoid this company like the plague.

0 tracking, 0 contact number, fekkin useless

Absolutely abysmal service, numerous deliveries marked as delivered when not with a picture of a closed building or a random street & a close up of the parcel not actually proving delivery. Maybe a cheaper option but you are highly unlikely to get your parcel at all. Avoid at all costs

My parcel was left outside a building on a different street, my husband went round within 20 minutes but parcel was gone and nobody in the flats had seen it.

Always have good experience with this delivery company. When my orders are delivered by Relay - they arrive on time and in good condition. Today my driver couldn't get into my building at first so he rang me as i was not at home. He then kindly tried few options i sugested until one of them worked and he could leave my parcel safely in the mail room.