relay.delivery Arvostelua 

Never thought there’d be a worse courier than evri but these are 10x worse wow, I don’t understand how they pass any regulations, they have ‘lost’ countless of my vinted parcels now and will never choose them as a courier again

I was waiting all day all day for a parcel I was following the tracking on my phone when it got to that he would be there in 10 to 20 minutes I went down to meet him outside as I live in a flat to make it easier for him to deliver
The Relay delivery man walked into the car park"" he didn't drive in"" he looked up at the building and turned around and left he did not come to the door
I looked at my phone and everything had been wiped off and it said ""unable to deliver""
I was sat there waiting he didn't come near the door
It has now been to be re delivered this is unacceptable and caused me stress

Waited all day for delivery , expected time of delivery kept changing on app up to 7.35 still not received, now showing delivery failed, NO they didn’t come , now going to deliver in 2 days time ABSOLUTELY DISGRACEFUL

Totally useless company. Sat in all day waiting for a parcel. Then late pm told you are the next delivery. Then status changed to by 20:45. Then told parcel delayed for 2 days 🤬🤬🤬🤬🤬🤬

Parcel has been missing for 2 weeks and I’ve had no response on any occasion I have tried to contact Relay.

Absolutely shocking service! I've had to use them twice because there was no other option and both times the wrong item was delivered. Awful. Don't bother using.

Absolute load of rubbish! Totally unreliable delivery company. They either lose the parcels completely or they mix them up. Removed them as a delivery option from my Vinted account now. Wish I’d done it sooner!

Awful service!!

Parcel was not at the shop to be collected, messaged multiple times requesting assistance from relay and had nothing back yet, it’s been days. The parcel is lost, awful delivery service, avoid!!

Could give 0 but there's no option...a) complicated posting system. b) takes ages.c) often lost parcels or wrong items sent to wrong people. Not gonna use it, switching it off on my vinted and don't recommend it to anyone. Avoid avoid avoid.

Have been using this company as a Vinted seller and chosen by buyers probably because it’s cheap. Theres a reason it’s cheap. They are appalling, very late and numerous lost deliveries. I have four ongoing issues and no means to get answers for my customers. I have deleted them as an option on my Vinted account. I don’t feel that dropping off at these corner shops is secure either.

Can’t give less than 1 star. One delivery to smirk on Saturday, GP surgery closed so rather it being left with business next door they had chucked it at side of building that you can just about get your arm in.
Today a delivery at home asked to leave with neighbour or put in garden. It was left in from of gate in full view of anyone walking past.
They obviously can’t follow simple instruction, idiots

They delivered my parcel to the wrong building. It’s completely lost. It was my son‘s birthday present. Absolutely terrible.

Ten separate parcels all missing!! TEN!

Terrible service my delivery slot changed 5 times throughout the day. I took the morning off work for my parcel and it ended up arrived at 8pm. Absolutely terrible service.

The courier delivered to the collection point, together with a load of other parcels, and then took them all away with him 🙄. Still no sign of (re)delivery.
Update: item got re delivered to the collection point and I was provided with two QR codes by Relay. One of them related to my item but the other item was not mine. Left the other item at the shop but no idea how the item will be repatriated to its owner.

If I could rate it a zero.
Extremely disappointed with thedelivery service. My package was left unattended outside my apartment building instead of being delivered securely, and it has since been stolen!!

This is unacceptable and reflects very poor service.

Do NOT use this company under any circumstance!!!

Yet again no help from contact support staff. Maybe Relay should be told their contract is under review because I’ve told Shein of the poor service many times, and relay still fail and have zero accessibility options for deliveries which they should legally provide for doorstep deliveries.

was supposed to delivery my parcel pcb board from china weeks ago and not delivered, no contact no reply to email , avoid this company

If I could give 0 star I would. First time I’ve ordered on ASOS unfortunately no choice in delivery courier and they did not deliver my parcel. This has been thrown over someone’s fence of a house when I live in a flat

Awful - parcels delivered to shop that hasn't even signed up to Relay. All items returned to sellers. No option for them to refund me. Don't use this company.