relay.delivery Arvostelua 

Pretty much all of the relay parcels I have received or delivered have gone missing- I would not use them again

Absolute rubbish. Parcel didn't turn up got i touch with customer service and sent them an email with the tracking number and they replied that they didn't pick my parcel up and the tracking number don't exist. Then they tried to blame the seller. Bad customer service as they take ages to reply and bad attitude.

They should only offer the collection service the delivery is rubbish told next drop view tracker and is going other way I waited 3 hours but I had to go out tried to change it to drop of point as I knew I would struggle being in and it wouldn't let me do that absolutely rubbish I won't be purchasing from any sellers using relay in future oh and delivery still hasn't arrived now told could be tomorrow and the customer service takes up to 3 days to get back to you how does that help absolutely garbage avoid like the plague

The delivery with this service is very poor.The driver will leave the items wherever they like and won't even press the door bell.They take the photo and send to say this parcel has been delivered.Today I was waiting for a parcel which I have ordered from Shein and I got the message from Relay and Shein to say my parcel is been delivered at 5.47pm.I was wondering they didn't even use the door bell,as soon as I received this message I went out of the house to collect the parcel but it wasn't there.They have taken the photo and collected the parcel with them.How stupid is this .Very careless drivers and I haven't got my parcel I have paid for .Very angry customer 😡

If I could give zero stars I would. Frequently lost parcels or long delays. No real tracking on app and shocking customer service. I wont buy off vinted now if this is the courier to be used.

I hope you go bankrupt soon.
Losing parcels left right & centre. Don’t bother emailing customer service they’ll just completely ignore you. What an absolute useless, incompetent “company”.

My parcel is late, was attempted yesterday but was not at home. Ive been to the relay shop where it has been sent to and his reply from him was, 'I don't know' !

I purchased some items from Vinted and chose a local shop that took deliveries from Relay and this was offered on the Vinted app at the point of purchase. I received a notification that it was at the shop. When I got there they told me that they would have sent it back because they did not have the equipment to deal with Relay deliveries. The seller has had no notification of this and I’ve been to the shop again to be told the same thing. I won’t chose Relay as an option going forward

I've had a theft from a parcel. Plus parcels gone a miss & never reached the buyer or myself.
Customer service shocking 😲No one ever gets back to you.
There a cheap courier service for a reason.
Avoid at all cost!

How do you expect customers to get in touch with you? Your website is extremely unhelpful, and I have been unable to find any way to contact you directly. There are plenty of pages with information, but nothing that actually helps me resolve my issue.
I am trying to arrange a redelivery for my order, RELRKVX5QH76. The parcel was not accepted by the Post Office, yet your driver has recorded it as “delivered.” How does that make any sense?
I need this issue resolved urgently and would appreciate a clear explanation of what has happened and how I can arrange redelivery.
If this is not resolved, I will certainly think twice about recommending or using your service over the Christmas period.

Should be Zero stars . My small parcel was left downstairs . I am disabled . 3 flights of stairs .

very long delivery times
no proper support / contact
unprofessional courier somehow sending parcels for vinted il be sending a separate message to them!

I created a postage label and sent a parcel the same day it’s taken a week for a courier to collect it

Absolutely Abysmal.
Keep well clear.
Courier picked up my item 3 days
No update since.
So bad they make Yodel look good.

Relay (and Vinted) have non existent customer service or support. Relay has a "contact us" button that doesn't do anything.

My next day prime item was never delivered
Be careful 26/8/26

⭐ 1 star

Really disrespectful delivery experience.

The delivery driver came to my home at around 9:30pm and banged loudly on my door, which immediately set my dog off barking and woke me up. At that time of night, I think there should be a bit more consideration when delivering to someone’s home.

What made it worse was that the driver was then insisting that I come to the door and open it so he could take a photo. I did not feel comfortable doing this, particularly that late at night. I obviously refused too but he kept shouting up at me at my window.

A delivery should not involve someone banging on your door late in the evening and making you feel pressured to open it for a photograph. Please train your drivers to be more respectful of customers, their homes and reasonable boundaries.

I ordered an item off Vinted a few months ago and thought oh this is quite cheap why not use this delivery service, so I did, item was lost no refund no nothing. Okay never again for me but I chose it again by accident this time ordered home delivery thought it’s gonna be quicker plus I’m paying a little more but no they decide to not tell me the time, not to tell me anything and apparently I have to go in and collect the item!? I paid for delivery! Ridiculous would have put -10* if that was an option. DO JOT RECOMMEND

DO NOT USE UNDER ANY CIRCUMSTANCES!!! My parcel was sat in the drop off shop for 2 weeks and there was no attempt to collect by Relay. I had to go and take it back from the shop and deliver with different company. SCAM of a company!

Delivered to completely wrong address no where near my address! My address completely ignored even though you have stated you have delivered to my address. Picture of totally different address. TERRIBLE SERVICE! Please contact me

Shopping company can't even print their shipping labels correctly. They've been sending my parcels to the wrong house for weeks because there's a bug on their system causing them to print my house number wrong. Insane.