Ratehub.ca Arvostelua 

We really regret not going with a local broker. At Ratehub, we were just a number and there wasn’t much care or attention put into getting our mortgage finalized until it was almost too late.

They’d say paperwork was submitted, but it often wasn’t until the very last minute, if at all.
It was hard to get a hold of anyone, and our broker suddenly went on vacation the week before closing without letting us know. The person who took over didn’t have all the info, so after weeks of correspondence, it felt like we were starting from scratch just days before closing.

We got wrong numbers, empty promises, and a lot of “don’t worry” when we definitely should have been worried. There was no planning ahead, just urgent, last-minute requests for documents that an experienced broker should have seen coming.

We only closed on time because we agreed to a smaller loan and a higher interest rate than what we were originally told. The stress wasn’t worth it. Save yourself the headache and go with a local broker who actually takes the time to handle your file properly.

I would give them 0 stars if I could. We got 3 quotes for home insurance for Alberta and when I contacted the brokers the prices tripled or they couldnt even give us insurance. Huge waste of time. Total bait and switch. I plan to complain to the BBB it was that bad. I also left voicemails for one broker - Jessica Hepburn and she never called back but kept sending me auto emails to contact her - absolutely crap service

3 quotes but once you contact each broker for the said quote the costs spiral..... just gets you hooked in on the cheap rates even if you input all the details of the property. Complete garbage site dont waste your time!

After preapproval 120 days early, credit review, Canwise/Ratehub dropped my application 2 weeks before its current term ends, leaving me with no time to get another mortgage. No valid reason provided.

Do not rely on this lender and broker for your mortgage - they are totally unreliable.

If I had dropped out 2 weeks early I am sure they would have billed me.

I had the pleasure of working with Priyavadan Katariya to transfer my mortgage to a new lender. I don’t often leave reviews, but I felt it was necessary in this case.

Pri was fantastic—patient, knowledgeable, incredibly responsive—and trust me, I had a lot of questions and was probably a bit of a pain! He walked me through the process with ease and got me a great 5-year fixed rate.

Thanks again, Pri! I’ll be in touch in five years.

– Mike

Kaunain Taki is an excellent Broker who thoughtfully and knowledgeably guided me to obtain the best mortgage renewal/refinance offer for me. Kaunain's professionalism and conscientious attention to my particular needs were much appreciated and valued, as there were many areas where having Kaunain represent me made the process easier to complete. Kaunain always returned my calls and answered my endless questions with honest and helpful advice. As such, if you are looking for a broker with integrity, Kaunain Taki is the one to connect with at Ratehub.ca! I highly recommend his services to family and friends as well. Looking forward to reconnecting with Kaunain at Ratehub.ca once my 3-year mortgage is up. All the best, Michelina S

Worst communication ever. Jessica Hepburn. She texts, then you text her, then she doesn't answer for a week or more. I have been trying to get insurance from her for over a month now; I am done.

Etienne Tremblay, agent at RateHub/CanWise: Error in contract + bullying + condescending + called me a racist (when only referring to accent) + omitting crucial information + changing his mind + poor mastery of language

I just want to write about my experience with Michael Zhou at the Vancouver branch of rate hub. I contacted Michael about refinancing my mortgage. From day one he was very professional as well as personable. He was easy to talk to, he has excellent communication skills and is very attentive. My circumstances changed and I did not follow through with a mortgage through rate hub, but I will certainly contact Michael next time. I would not hesitate to recommend Michael as your mortgage broker and Rate Hub

Very efficient and courteous. I was explained everything in detail. All my questions were answered promptly. Got a great interest rate that could not be matched by any bank. The process was relatively easy and the switch from my prior lending instution was seamless. The courtesy, welcome call was outstanding. Highly recommend to anyone renewing their mortgage.

John Ross Hill was very helpful when it came to the purchase of our first home. He was easy to talk with and helped answer many of our questions about the home-buying process. We would certainly recommend his service!

My recent experience with Ratehub was excellent. Victoria was patient enough to find me the lowest rate possible at the time of my closing. I will use Ratehub again. Thanks Victoria!

Working with Natasha Lobo at Ratehub was a great experience. Natasha helped me obtained the best mortgage rate based on my preference and situation. She patiently explained the application process and followed up on any questions to resolve issues during my mortgage application and transfer. I highly appreciate Natasha’s support and work ethics.

My experience with Hitesh Babbar was outstanding. Over the course of three months leading up to closing, Hitesh renegotiated the rates three to four times, ensuring I always had the best rate available in the market. Remarkably, he even conducted a final negotiation a few days before closing. Hitesh consistently went above and beyond, promptly answering all my questions and always being just a phone call away. I highly recommend working with him.

I worked with Hitesh Babbar from Ratehub. Hitesh was amazing to work with, not only did he help us get a rate we were really satisfied with but also helped us navigate the whole process and answered the many questions we had.

Hitesh Babbar was a great mortgage agent for me. He answered all my questions and even got me the best rate from a major bank like TD. He worked tirelessly with the banks to get me the best rate he can find. On top of that, I even got a cash back incentive. Would 110% recommend Hitesh from RateHub for anyone!

Thanks,
Jacky

I worked with Hitesh Babbar who was incredibly knowledgeable, helpful, and supportive throughout the process. At the outset, it seems like a very simple thing to just get a mortgage by picking the lowest rate, but there are so many more variables to consider and we're lucky to have had a great advisor throughout the journey. Could not recommend more highly!

I am so glad I stumbled upon ratehub for my mortgage rate search. Specifically a big thank you to Kaunain Taki for getting us the best rate (much better than what I was quoted by other brokers and banks). They provide you with competitive rates and clear communication. Will definitely be working with them in the future. Shout out to Danny on the team as well who really supported us through this.

Hitesh was beyond helpful in our home buying journey! He made everything so easy for us as first time home buyers, and answered all of our questions.

Poorly mannered sales representative who was unclear in their questions and on the verge of being rude.

The rate they quoted was also uncompetitive.

Based on this I purchased insurance with a competitor instead.