Super tevreden! Wat een geweldige klantenservice! De drukknoop van de poncho voor mijn dochter was kapot gegaan en het originele model was helaas niet meer op voorraad. Zonder gedoe mocht ik een ander... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I’m in Belgium and I have 3 rain jackets in different designs and a cup, to match any outfit and activity. Absolutely love it! Even biking through pooring rain I stay dry. I bought my first jacket may... Näytä lisää
Ich möchte den Poncho zurücksenden und mein Geld zurückerhalten. Deshalb habe ich Ihnen bereits drei E-Mails geschickt, aber bisher keine Antwort bekommen. Jetzt habe ich andere Kommentare gelesen, i... Näytä lisää
I am waiting for my refund for a couple of months now. It reached the point where the customer service is lying that the refund has been processed, but it hasnt been. I am beyond frustrated. Reading... Näytä lisää
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 5 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The best and beautifull ponchos I had…
The best and beautifull ponchos I had ever. Excelent quality and desing. Super comfy. I recommended 100%.
Great customer service
There was a slight problem with the product, upon contacting the customer support they offered me a great solution. Very happy with the product will definitely order again
Gezellige, prima poncho !!
Ik gebruik de poncho voor het wandelen met de hond. Ik heb de poncho in de auto zodat ik nooit overvallen kan worden door slecht weer. Hij gaat gewoon over je jas heen. Je kunt ook makkelijk nog met je handen in je “jas”zak.
Super leuke designs dus ik krijg vaak complimenten. Goede aanschaf. Ik ben er blij mee.

Vastaus yritykseltä rainkiss.online
Great for adults, a bit small for kids over 7/8
Great fast service, discounted if buying multiples - I ordered 3 - one for me and one each for my 2 daughters, 8 and 10. Striking designs, waterproof (it was tipping down today in Paris and I didn’t get wet!), decent coverage on the bike although did have to make a little adjustment a few times to ensure my knees were covered.
The girls loved them too - only downside is it sizes quite small so the arms are already pretty short on them with the hood being super ample for me (fab - can even put over helmet) but theirs a little tight.
A youth version a little bigger / longer in length and the arms / less snug at the hood would be my suggestion and a fantastic add to the inventory!

Vastaus yritykseltä rainkiss.online
Une arnaque
Depuis ma commande, il y a plus de 3 semaines, et malgré mes 3 messages au service client, je n’ai aucune nouvelle de RainKiss, de mon pancho et de mes 80 euros qui on bien été débité. Du vol tout simplement.

Vastaus yritykseltä rainkiss.online
Useless customer service
The product is nice, but if there are any problems with your order good luck. They have a contact form on their website and a contact email address, but don't expect a response soon or if ever.
I would only order from here if you're fine also not getting what you ordered.

Vastaus yritykseltä rainkiss.online
Stylish but not waterproof …
I bought this gorgeous stylish rainkiss poncho last year for a festival but didn’t use it as the weather was dry. This year I attended a rainy festival. It poured down all day and wore the poncho. I looked great but I got soaked!!! So disappointed!!

Vastaus yritykseltä rainkiss.online
This brand needs awards
I never write reviews, but the service at this company is more than great. They reserve an award! Beside the service… the poncho is great and beautiful. Expensive? Good quality rainclothing is expensive and this one is word every euro.
I am a huge fan!
Best poncho ever
Best poncho ever, quick shipping and best customer service ever :)
Amazing quality and definitely does it's job whilst looking good
I really wanted to write a review because I hesitated buying one for so long becauseof mixed reviews and they are expensive to purchase if you've no idea what they are going to be like. I absolutely love mine! I'm in the UK and it arrived in a few days and packaged lovely, the quality is amazing. If you are like me I live on the coast and always out walking with the dog it really gets it's use. It is waterproof and the hood is really well designed to stay in place and protect your face. I am 5ft1 and it comes just above my ankle which is perfect for me. I'll definitely buy another.

Vastaus yritykseltä rainkiss.online
SIMPLY AMAZING
SIMPLY AMAZING! Not sure why there are negative reviews about these ponchos because mine is truly amazing.
The colours and design is fabulous and striking and something no-one here in the UK has.
I did a 26 mile hike in the Lake District (UK). It rained continuously for 9hrs, non stop rain. So I put my poncho on. I did not get wet at all, was bone dry. I had a huge back pack on and because the ponchos are so generous in size it fully covered my back pack and me down to my knees. The sleeves are long so still fully covered my arm and wrists. The hood is fantastic. So many waterproof jackets hoods do not fully cover my head because most girls have their hair up in a pony tail, so the hoods never fit properly. The hood on these ponchos is once again so good in size and fully covers even over your eyes. Buttons up to the neck and a toggle to tighten if needs be, means you are fully covered. There are buttons down the side of the poncho and the bottom, not sure what these are for, maybe to cover if you are on a bike or something. I did think these would make my legs wet because it's not fully stitched down to the hem, but it doesn't at all.
It rains a lot in the UK so I will get a lot of use out of mine.
All I can say is that my Rainkiss poncho allowed me to do my 26 mile hike in the pouring rain and stay dry.
They are completely waterproof and worth every penny.

Vastaus yritykseltä rainkiss.online
Not waterproof
I have two smiley ponchos for myself and two for my dogs. Love the dog ones, so easy to put on and dry quickly.
My ones are not waterproof. I have had them for a while but haven’t used them until recently. I got utterly soaked through within 15/20 minutes. So disappointed as I love the design, but not at all fit for purpose - expensive mistake!

Vastaus yritykseltä rainkiss.online
Heavily disappointed! Not waterproof or bicycle suitable
I ordered a rainkiss poncho for my commutes on the bicycle after reading so many good things and because of the beautiful design.
One of my main concerns was to have something to throw over when on the bike, on days it is pouring, which happens frequently during autumn here in Sweden.
During this summer I got to use the poncho two times, and I was heavily disappointed both times.
Not only is my poncho not waterproof - I got soaked - but it also is completely unsuitable to use on a bicycle, which was one of my reasons to buy it, as it is marketed as bicycle friendly design.
However, the poncho does not cover the knees during cycling and the arms ride up, when leaning over to grap the handles, exposing the arms halfway up to the elbows.
I am not sure where the bicycle friendly design comes in, but that paired with it not being waterproof, leaves it completely useless even for a walk.
I've paid 80euros for this and wish I had instead invested in some cycling gear, as it is money our of the window because now I have to buy that gear anyway.
Super disappointed!

Vastaus yritykseltä rainkiss.online
ROTSLECHTE Cape
Wat een vreselijk dure ROTSLECHTE cape!!!! Mijn eerste fietstocht met deze cape? Na een uur in de regen -> mijn kleed op verschillende plaatsen doorweekt. En tot overmaat van ramp? Mijn iphone die ik in het voorste vakje stak -> kletsnat en vernield! Gewoonweg €79 weggegooid geld! Dan had ik beter mijn goedkope cape van t Kruidvat gebruikt. Die was tenminste waterdicht!

Vastaus yritykseltä rainkiss.online
Will etwas zurückschicken
Will etwas zurückschicken. Bekomme auf meine Mail keine Antwort, da nirgendwo steht, an welche Adresse man es schicken soll. Habe einen Retouraufkleber angefordert. Keine Reaktion. Sind nur 14 tage Zeit für Rückgabe und von rainkiss antwortet keiner. Hab per Paypal bezahlt und will mein Geld zurück! Das ist doch eine Schweinerei. Im Paket lag auch keine Info zwecks Retour!!!
Zusatz: ich habe die komplette Ware zurückgeschickt, also 2 Artikel! Erstattet wurden mir aber nur für 1 Artikel 52 Euro. Es fehlen immer noch für den 2. Artikel 79 Euro. !!!!!

Vastaus yritykseltä rainkiss.online
First waterproof poncho I ordered was…
First waterproof poncho I ordered was out of stock(was in stock when I ordered it). A quick email,which Nikki responded to promptly advised me to order a different design,& gave me a £15 refund on the price. It was sent out quickly-amazing Customer Service

Vastaus yritykseltä rainkiss.online
Amazing Service
Amazing poncho, design is gorgeous and can’t wait to give it my friend as her birthday gift
Required support from customer service and they were quick, helpful and resolved straight away. Defo recommended!

Vastaus yritykseltä rainkiss.online
My poncho is absolutely brilliant.
My puncher is absolutely brilliant.
I have worn it a lot in the rain and it’s definitely weatherproof. Unfortunately though the popper tore some of the fabric. I got in touch with the company and they were brilliant sending me a replacement very very quickly excellent customer service.

Vastaus yritykseltä rainkiss.online
Schöner Poncho, hält aber nicht das, was er verspricht
Schöner Poncho, aber leider hält er nicht das, was versprochen wird.
Hatte ihn jetzt auf einer Fahrradtour an und nach ca. 45 Minuten im Regen radeln waren die Klamotten darunter alle patschnass.
Hab ihn zum Händler zurück gebracht und sie wollten ihn einschicken. Unter Wassersäule 10.000 versteh ich was anderes. Schau ma mal, ob umgetauscht wird.
Heute 06.07., wurde mir der Poncho beim Händler umgetauscht. Herzlichen Dank!
Freundliche Grüße

Vastaus yritykseltä rainkiss.online
HORRIBLE CUSTOMER SERVICE
I just had the most horrible experience with this customer service of Rainkiss.
I was re assured in couple of emails that the package was sent but customer service (Laura) failed to issue confirmation code. When I raised a concern in regards receiving the package on time they failed to acknowledge my multiple emails.
Now I got an email saying that the package indeed was not SENT at all and the item I ordered is out of stock.
Now I am left without the product which I needed by this Tuesday.
Horrible experience if you can avoid this company.
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