'Boundary Zone 6' is not recognised by the Railboard app. Travelling from Kew Gardens to Epsom using a Freedom Pass, I need to purchase a day return from Zone 6 to Epsom. I chose Ewell East instead, w... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
An excellent option for planning rail journeys, purchasing tickets and monitoring progress. Integrates flawlessly with Apple Wallet for e-tickets. Much easier to use than more widely promoted al... Näytä lisää
Yritys on vastannut
Helpful service with no hidden charges, unlike Trainline. Automatically optimises split tickets to provide the cheapest price and easy to use to check train schedules too.
Yritys on vastannut
Railboard is a very nice system to use. It keeps your railcard stored, so you don’t need to re‑enter anything, and the layout is clearer than some other apps, though broadly similar. I tend to us... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Railboard
Yrityksen kirjoittama
With the Railboard iPhone or iPad app, you can save lots of money by finding super-cheap split train tickets. Plus, you have easy access to live train times powered by National Rail Enquiries.
With Split Tickets, our clever algorithms find combinations of tickets that together offer the same journey but at a lower price than a regular ticket.
This is done by splitting regular train tickets at calling points along the journey. So instead of one ticket from A to C, you have two tickets from A to B and B to C. However, you stay on the same train as normal. There is no requirement to alight and re-board. And we do all the hard work to find them for you!
But that’s not all; Railboard has tons of other features:- No booking fees.
- Instant etickets, which you can add to Apple Wallet.
- Buy with Apple Pay.
- Supports Dark Mode.
- Set your railcard to get railcard discounts.
- Easily request refunds using an online form inside the app.
- Receipts available inside the app.
- An easy button to add journeys to your calendar.
- You can optionally toggle off seeing ticket prices.
- You can choose to see only direct trains.
- National Rail departure and arrival boards.
- Official National Rail platform numbers.
- Clear disruption, delay, and cancellation notices.
- Pin trains and journeys for easy access later on.
- You can save route searches for quick access.
- Optional settings, so you can customise Railboard to how you like it.
Yhteystiedot
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- hello@railboard.com
- railboard.com
4,7
Erinomainen
916 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Made a great saving for the same…
Made a great saving for the same journey and Railboard were efficient would definitely recommend
26. elokuuta 2026
Vastaus yritykseltä Railboard
Thank you for the great review, Paula! Happy we could save you money! ~Jon
Overall excellently laid-out app with…
Overall excellently laid-out app with helpful tools, such as live departures. Only improvement would be if the ticket search function was simpler
29. elokuuta 2026
Vastaus yritykseltä Railboard
Hi Ben,
Thank you for the nice review! And we've noted your feedback that the Planner search page could be simplified a bit.
If you have any other feedback or comments, feel free to email us at hello@railboard.com. We're also keen to hear about the parts of the app customers think could be better!
~Jon
I wish I'd found this app years ago
I wish I'd found this app years ago. Leagues better than thetrainline.com. No errors, a great experience - and no fees!!
4. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the brilliant review, Chris! And better to find Railboard later than never! ~Jon
well designed and accessible
I am blind and use Apple‘s voiceover screen reader on my phone. I’ve been using rail board since autumn 2019 as my last Trains app had become inaccessible with an update – so annoying and not unusual. It became very clear that rail board was well designed and had taken screen reader accessibility into consideration. There were three very small things that didn’t work so well, I contacted John the owner with a detailed explanation, and those things were put right within a week. Rail board has increased in features significantly since then dash in particular the ability to buy tickets through the app. It has remained Accessible. I can manoeuvre around it as quickly as most cited people because it is well designed and gives me all the information that I’m need. Thank you.
1. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the fantastic review, Ian! We're very happy you're still happily using Railboard all these years later! And if you ever have more feedback on how VoiceOver could work even better with the app, just let me know! ~Jon
First choice for train tickets
I had no problems buying a ticket from the LTN train station. The kiosk informed me there were no tickets available. As a bonus, the app doesn’t require an account. I know Trainline exists and I prefer Railboard. It loads faster and has a simpler user interface.
3. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the nice review, Boris! ~Jon
The first train was delayed and we only…
The first train was delayed and we only found out at the station. Luckily we were early enough to catch the earlier train. Then there was no where for luggage on the second train and no where near enough seats. I am nearly 70 years old and had to stand up the entire journey from Waterloo to Southampton in a crowded doorway.
25. elokuuta 2026
Vastaus yritykseltä Railboard
Hi Lyn,
Sorry to hear there wasn't space for your luggage and that you had to stand for well over an hour on a crowded train. And the stress of the cancelled train, even if you were able to catch the earlier service that was still running.
It's also disappointing to hear that nobody offered you a seat, especially given the length of the journey.
As a ticket retailer, realistically we can only make the ticket-buying process as smooth as possible; the reliability and quality of the actual train services is out of our hands.
Even so, apologies on behalf of the train operating company.
~Jon
Easy to use and cheaper than Trainline!
27. elokuuta 2026
Vastaus yritykseltä Railboard
Thank you for the excellent review, Kevin! ~Jon
Difficult to get to correct page found…
Difficult to get to correct page found it confusing.
Once got to correct the page then was ok able to see split tickets which saved us £10
29. elokuuta 2026
Vastaus yritykseltä Railboard
Hi Lynda,
Most people like Railboard's simplicity and find it easy to use, so sorry to hear your experience was different.
If there are specific parts of the app or screens that you found confusing, feel free to pop us an email at hello@railboard.com. We're always interested to hear suggestions and comments that could make the app better!
But I'm happy to hear we were able to save you £10 on your tickets, at least that part delivered!
~Jon
Vastaus yritykseltä Railboard
Thanks for the nice review, Adam! ~Jon
Vastaus yritykseltä Railboard
Thank you for the nice review! ~Jon
Very reliable
Railboard app is the one I use every time to book ScotRail tickets. Works every time (unlike ScotRail’s own app, which is a bit temperamental)
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railboard
Thank you for the great review, Kenneth! ~Jon
Vastaus yritykseltä Railboard
Thanks for the nice review, Joe! ~Jon
stop sending unsolicited emails
20. elokuuta 2026
Vastaus yritykseltä Railboard
Hi,
Railboard only sends the following types of emails:
- An email to confirm your booking.
- An email with your e-tickets, if applicable.
- Replies and updates for customer-initiated actions (such as requesting a refund, emailing Customer Support, etc.).
- Important service-related communications (although in the entire history of Railboard, we have only ever sent one of these, when the National Rail refund rules changed).
We don't send marketing or promotional emails. But if the customer has not opted out of Trustpilot review invites, we do send review invites from Trustpilot. Which I'm guessing is what your review refers to.
You'll be happy to hear, though, that you can unsubscribe from them, and it will unsubscribe you from all Trustpilot review invite emails from all businesses. Just go to the bottom of the email and tap "Unsubscribe".
Apologies if you don't like the Trustpilot review invites, but they are important for us to help spread the word about Railboard. We consider them acceptable partly because they are commonly used by online businesses, such as Railboard, but also because once you unsubscribe from them for one business, you're unsubscribed from all Trustpilot emails for all businesses.
So usually people who don't want to receive them don't, because they've already unsubscribed when buying other things online. Which is probably why this is the first negative feedback we've received about the Trustpilot emails.
However, I do take your point on board, and completely understand why you would have preferred not to get the Trustpilot review invite email. This might not be what you want to hear, but it just comes down to the benefit to Railboard from letting customers share their experiences via Trustpilot reviews outweighing the occasional customer annoyed by a review invite email. Sorry, that's just the trade-off we've made.
~Jon
Vastaus yritykseltä Railboard
Thanks for the five-star review, Stuart! ~Jon
Best app for UK rail travel
Easy to use, clear breakdown of journey with info such as platform and set numbers. Also live info re delays, cancellations, etc which are sadly all too frequent so very helpful
11. elokuuta 2026
Vastaus yritykseltä Railboard
Thank you for the excellent review! ~Jon
The perfect app for rail tickets and…
The perfect app for rail tickets and tracking. Been using it for years.
19. elokuuta 2026
Vastaus yritykseltä Railboard
Thanks for the brilliant review! ~Jon
For me it is the most comprehensive and…
For me it is the most comprehensive and effective rail app
I find it quick and accurate to use on the move which enables me to find and catch the best services available at short notice
18. elokuuta 2026
Vastaus yritykseltä Railboard
Thank you for the fantastic review! ~Jon
Apple wallet
I love that I can load my tickets into my Apple Wallet. I’ve started using Railboard as the new Scotrail App is terrible.
9. elokuuta 2026
Vastaus yritykseltä Railboard
Thank you for the nice review, Alison! Happy you've found a new rail app! ~Jon
Good app but bad side is when buying…
Good app but bad side is when buying more than 1 ticket with different railcards to travel together you can’t make a group booking they have to be seperate bookings
14. elokuuta 2026
Vastaus yritykseltä Railboard
Thank you for the review, Tim. And I've added another vote for allowing different types of railcards for the same booking. We're actively working on it, so hopefully not too long to wait until it's released. ~Jon
Vastaus yritykseltä Railboard
Thanks for the nice review! ~Jon
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.