'Boundary Zone 6' is not recognised by the Railboard app. Travelling from Kew Gardens to Epsom using a Freedom Pass, I need to purchase a day return from Zone 6 to Epsom. I chose Ewell East instead, w... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
An excellent option for planning rail journeys, purchasing tickets and monitoring progress. Integrates flawlessly with Apple Wallet for e-tickets. Much easier to use than more widely promoted al... Näytä lisää
Yritys on vastannut
Helpful service with no hidden charges, unlike Trainline. Automatically optimises split tickets to provide the cheapest price and easy to use to check train schedules too.
Yritys on vastannut
Railboard is a very nice system to use. It keeps your railcard stored, so you don’t need to re‑enter anything, and the layout is clearer than some other apps, though broadly similar. I tend to us... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Railboard
Yrityksen kirjoittama
With the Railboard iPhone or iPad app, you can save lots of money by finding super-cheap split train tickets. Plus, you have easy access to live train times powered by National Rail Enquiries.
With Split Tickets, our clever algorithms find combinations of tickets that together offer the same journey but at a lower price than a regular ticket.
This is done by splitting regular train tickets at calling points along the journey. So instead of one ticket from A to C, you have two tickets from A to B and B to C. However, you stay on the same train as normal. There is no requirement to alight and re-board. And we do all the hard work to find them for you!
But that’s not all; Railboard has tons of other features:- No booking fees.
- Instant etickets, which you can add to Apple Wallet.
- Buy with Apple Pay.
- Supports Dark Mode.
- Set your railcard to get railcard discounts.
- Easily request refunds using an online form inside the app.
- Receipts available inside the app.
- An easy button to add journeys to your calendar.
- You can optionally toggle off seeing ticket prices.
- You can choose to see only direct trains.
- National Rail departure and arrival boards.
- Official National Rail platform numbers.
- Clear disruption, delay, and cancellation notices.
- Pin trains and journeys for easy access later on.
- You can save route searches for quick access.
- Optional settings, so you can customise Railboard to how you like it.
Yhteystiedot
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- hello@railboard.com
- railboard.com
4,7
Erinomainen
916 arvostelua
Pyytää asiakkailta arvosteluja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Take me to Hull and back
Options clearly delineated . Also choice of journey was cheaper than going direct through operator
27. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the excellent review, Martin! ~Jon
Accuracy was a plus for me.
Accuracy. Timeliness. Platform numbers in advance of changing trains. Ease of booking. Easy to find e-ticket. Good reminders and each journey segment was added neatly and precisely to my diary.
25. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the fantastic review, John-Edward! ~Jon
Tickets too!
It came as a surprise to me that I could buy tickets using Railboard, I had previously only used it for planning journeys which it is exceptionally good for. As it happens the train I booked for had a mechanical issue and never showed up. The next train did make it though.
15. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the nice review, Michael! We’re happy you found the option to buy tickets through the app, but sorry your booked train was cancelled! That’s less than ideal; hopefully the ticket buying process was a better experience than the actual trains! ~Jon
All good
All good. Booked for the first time and everything was very satisfactory with no booking fees.
19. syyskuuta 2026
Vastaus yritykseltä Railboard
Thanks for the brilliant review, John! ~Jon
Vastaus yritykseltä Railboard
Thanks for the nice review, Steve! ~Jon
Quick refund …
Trains cancelled but very easy to apply for a refund which arrived quickly unlike the train
16. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the nice review, even when you faced major disruption from the train being cancelled! ~Jon
Good experience with ap but not with…
Good experience with ap but not with the train
16. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the kind words about Railboard, Saad! And sorry for the disruption you experienced during your actual journey. I know we only control the ticket-buying part of the process, but in an ideal world, the trains would run as scheduled! ~Jon
Amazing useful app
I use the app almost 5days a week. It’s so very useful. The UX is far better than its competitors. Thanks so much !!
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railboard
Thank you for the fantastic review, Sri! ~Jon
Excellent app which is very well designed
Excellent app which provides all the information about rail travel that you need, and is simple and straightforward to use to purchase tickets. The app has been very thoughtfully developed and has lots of very elegant touches in its implementation. The only thing that would improve it is to be able to easily purchase a specific type of ticket such as an off-peak day return to London terminals, or a Travelcard, without having to specify both the outbound and return trains, but I know this is there to make sure that the ticket type is correct.
14. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the brilliant review and for noticing all the work we put into all the little details in the app!
And thank you for the feedback too! We’ve made a note of it; how feasible it is to do in practice somewhat depends on the rules we have to follow when selling tickets. But it’s still useful to understand what people want.
~Jon
Vastaus yritykseltä Railboard
Thanks for the great review, Sean! ~Jon
Easy to navigate website to order…
Easy to navigate website to order tickets in advance & keep updated with your travel journey.
4. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the great review, Sharon! ~Jon
What was a difficult time was helped by…
What was a difficult time was helped by the team
27. elokuuta 2026
Vastaus yritykseltä Railboard
Thank you for the nice review, Angus! ~Jon
Very nice system to use
Railboard is a very nice system to use. It keeps your railcard stored, so you don’t need to re‑enter anything, and the layout is clearer than some other apps, though broadly similar. I tend to use both Railboard and Trainline. Railboard can be cheaper — sometimes even cheaper than the operator’s own app. Railboard is clear and easy to read and use.
Rail fares behave a bit like quantum physics: they’re here, they’re there, they jump up, down, and shake about. But Railboard makes the whole thing human‑friendly.
10. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the brilliant review, Ke! We’re all about making buying train tickets human-friendly! ~Jon
Crashed while buying a ticket
Crashed while buying a ticket. Bought one at the station instead. Realised a few days later I’d paid for both.
10. syyskuuta 2026
Vastaus yritykseltä Railboard
Hi Eliot,
Sorry if there was a technical issue that occurred during the booking process. It's quite possible it was due to a poor network connection, not allowing the app to receive the final confirmation of purchase.
I can see the booking confirmation and e-ticket emails were both sent 2 seconds after the booking was completed, and that we received confirmation they were delivered correctly 2 seconds after that.
So, given that you presumably didn't see those emails come through (or else you wouldn't have bought a ticket at the station), that does somewhat suggest the network connection was poor right around the time of booking.
Also lending credence to that theory is that our crash monitoring tool didn't see any app crashes around the time of your booking (or in the days after). And same for the the monitoring of crashes and unexpected behaviour in the logs for the backend too.
I'm very sorry for the annoyance and extra cost this has caused. But if such a network connectivity issue does occur (assuming that's what this problem was) right at the moment the confirmation of purchase would be sent through, and the customer doesn't or isn't able to re-check the app after or check their emails, then there's not much we can do. Sorry.
~Jon
Easy to use app ..
Easy to use app ... provided all relevant choices and took payment via Apple Pay - delivered e-ticket.
9. syyskuuta 2026
Vastaus yritykseltä Railboard
Thanks for the nice review, Subir! ~Jon
Late train from oxford so connection…
Late train from oxford so connection missed at Reading
8. syyskuuta 2026
Vastaus yritykseltä Railboard
Hi Sue,
Sorry to hear you couldn't make all your connections because of a late train.
As you were likely more than 15 minutes late, we recommend looking into claiming Delay Repay compensation for your journey. If you message our Customer Support team, they'll be able to help you do that.
As for Railboard, we do our best to make the ticket buying and train tracking experiences as good as they can possibly be. But we don't run the actual trains, so that part is outside of our control.
But still, it's always annoying when you have so much disruption to your journey. So we can certainly empathise with your frustration here.
~Jon
Excellent for tracking and buying
Railboard has always been a first-class train tracking app, and its relatively new ticket purchase experience is just as excellent. Easy to manage bookings with no fees and Apple Wallet integration too
5. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the brilliant review! ~Jon
There are engineering works on the Arun…
There are engineering works on the Arun Valley line. The app wrongly showed the service as cancelled when in fact one half of the route (which splits) remained open.
7. syyskuuta 2026
Vastaus yritykseltä Railboard
Hi Daniel,
So you're right, there is a discrepancy between the actual trains running along the Arun Valley line and what Railboard is showing when you go to buy a ticket. Specifically, some running trains are not showing in the Planner when buying tickets.
What's happening is Network Rail have enacted a speed restriction between Horsham and Barnham, because of the summer heat affecting the track. As a result, Southern have been operating a revised timetable on the Arun Valley line.
The way Southern have implemented this new timetable is by cancelling the previous services and adding replacement services. However, for the most part, both the cancellations and the replacement services are only being entered into National Rail's real-time information system (which Railboard uses for the 'Live trains' tab); they are not being entered into Network Rail's industry train planning system, which is the source of timetable information that licensed ticket retailers are given and accredited against.
The net result: when using the Planner to buy tickets, we cannot show or sell tickets for those replacement services.
So the train you saw as cancelled when buying a ticket was indeed a cancelled timetabled train, but its replacement service was not showing, because Southern only added it to the real-time system that the ‘Live trains’ tab uses, not to the industry train planning system the Planner uses when searching for tickets.
Ultimately, for this issue to be fixed, Southern needs to enter the replacement services into the industry train planning system too, and with enough notice for them to appear in the timetables retailers use when selling tickets.
I'm very sorry for the annoyance and any possible confusion this has caused. Even if it sounds like you personally were savvy enough to realise there were running trains not being shown in the Planner.
When selling tickets, we have to work from the industry timetable data that retailers are given. That leaves us at the mercy of train operating companies following the correct procedures when entering the data into the systems. They nearly always do, so it's usually not an issue. This situation is somewhat of an aberration.
~Jon
As an elderly person who is not very…
As an elderly person who is not very confident using apps i found the booking process very easy via the railboard app.It made the experience so easy when the e ticket popped up for the on the day of travel outward bound and again on my return.
8. syyskuuta 2026
Vastaus yritykseltä Railboard
Thank you for the brilliant review, Patricia! You've perfectly summed up the main goal of Railboard: making the booking experience as easy as possible! ~Jon
Smooth
Smooth, reliable, efficient, everything you could need from a rail app, really easy to use.
26. elokuuta 2026
Vastaus yritykseltä Railboard
Thank you for the fantastic review, Matthew! ~Jon
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