Quintain Living Arvostelua 

I recently moved into Ferrum and I’ve had a really good experience so far. Modern, comfortable, and very well maintained flat, the whole building feels clean and looked after. The resident team has been really welcoming and helpful since I moved in.

The maintenance team is always quick to respond, friendly, and genuinely helpful. Lucian and the team have fixed every issue I’ve had within just a few days, which makes living here feel very easy and stress-free.

The location is also super convenient. There are loads of shops, cafes, and food places nearby, so everything you need is close by. I also really like the amenities in the building — gym, shared resident spaces, and the great outdoor area.

Another thing I appreciate is the security, especially on match days. Even when the area gets busy, the building still feels safe and organised, and I’ve never had any problems getting home.

Overall it’s been a very positive experience so far and I’d definitely recommend living here.

We love living at the Ferrum! We have been residents since 2022 and best decision ever to choose this unit.
We have experienced excellent support from the Ferrum team. The residents staff are friendly and helpful and professional. The cleaners are super kind and approachable. Our day is always complete with their morning greetings. And the maintenance team are fabulous! Anytime we have submitted a maintenance request, we have received a prompt response. Massive thank you especially to Lucian! He consistently provides support of the highest quality. All these gestures makes Ferrum a great place to live.

Lucian from the maintenance team is professional, reliable, and efficient. He responds promptly and ensures everything is completed to a high standard. Great service and very much appreciated.

I moved here 3 months back but cant deny the fact that this place is like a home to me now. I love every bit of it. The maintenance team is so quick to respond to the reportes issue and solve it quickly. The desk area team is supportive & really friendly. I have come across some amazing team from quintain that has made my life easy such as Liza parsana from the residence team;And dalia & julia from the leasing team. The area is great, they organise alot of social events so that the neighbours can interact. Its totally safe area to be in and the interiors and the storage space they provide in london is amazing!

Living in Luna has been fantastic. Whether it is maintenance services, a nice concierge to greet me and answer questions, or simply having pastries with friends, it is the perfect place. A special mention to Ciara, who is always so lovely and greets me very nicely. She is quick to help and answer my questions, and she is always smiling and taking care of the residents’ needs!

A big shoutout to the resident team at Ferrum for always being approachable, responsive and helpful with any requests, issues or queries. Their support and professionalism really make a difference to the overall living experience.

Awesome maintenance dep. whatever is your issue, same applies to resident team but in some cases it takes time, overall good exp.

Ken was great, extremely helpful to help me settle and check in without any issues. Makes be feel welcome

Lovely concierge.. very very helpful… approachable.. excellent experience. Special thanks to Fabyana, Salma & Samuel for being so so helpful with my moving in and its been 2 weeks now no complaints at all …

The Residents team have been a big help during the years leaving here at Ferrum - especially Jana,Michael and Faysal . Lovely environment and I have enjoyed living here.

The maintenance team led by Lucian is absolutely top class and extremely quick to respond.

The resident team at Ferrum is outstanding! They make this building feel like home.
A huge thanks to Faysal, who is incredibly professional, friendly, and always goes the extra mile to help residents.

I have only been living here 4 weeks, but honestly I cant say enough about the team here at Ferrum. Faysal's team, Anne, Michael, Jana and Omer (who my 2 year old affectionately calls Elmo), and the maintenance team of Lucian, Karol, Andrea and Joanna is a seriously well oiled machine. I read lots of reviews from years gone by, and I haven't moved areas in the last 14 years so this was a big deal and I didnt know what I was going to get, but as a single mother who is constantly worried about her kid, on a daily basis here I feel safe, welcome, looked after (and honestly quite jammy when I boast to my friend who moved last year into a very differently ran building across London who has had none stop problems). It honestly feels like family in here, there isnt one bad apple (I realise I havent been here that long but ive made fast friends when in the playground here who have been here years and say the same), problems are acknowledged, addressed and acted upon immediately with an out-of-this-world professionalism I have never experienced before. I cant speak to other buildings but Ferrum has a vibe - and we've been down by the main front desk a LOT because my daughter likes to visit them, and its not just me, everyone we've seen come through on their way home or on the way out has that same familiarity, friendliness and seemingly satisfaction.

I have been raising concerns with Quintain Living's resident services team for several weeks about rubbish repeatedly being left by the rubbish chutes in my building. Despite multiple emails, photos and requests for preventative measures, the issue persists.

Instead of implementing clear signage, resident reminders or checking CCTV to identify those responsible, management simply removes the rubbish after I complain. This reactive approach means the hallways remain unhygienic, and I feel my concerns have been met with dismissive replies rather than proactive solutions.

As a paying tenant, I expect a safer, cleaner living environment and a management team that takes residents’ complaints seriously.

Lucian from the Quintain Living maintenance team has been absolutely fantastic. He is incredibly polite, kind, and patient — always ready to help and go the extra mile to provide the best support possible. His efficiency is remarkable, and he handles every situation with professionalism and a great attitude. I cannot speak highly enough of his work ethic and the way he treats residents. Quintain Living is lucky to have someone like him on their team!

As a returning client here, staying at the flats whenever I come to London for work, I have had only good experience to share.
Very clean and safe. Spacious flats. Steps from Wembley stadium, shops and restaurants. Most importantly, amazing people; professional, kind and helpful.
Ben is one of them and he is a top notch professional, ready to help whenever needed.

Fantastic facilities! Thank you Ciara for all your help and warmth, you make it so wonderfully welcoming.

I had a really positive experience with Quintain Living. Julia Whyte was incredibly helpful throughout the process. She responded promptly to all my queries, and everything was handled quickly and efficiently. Her support made the whole experience smooth and stress-free. Really appreciate the excellent service!

Good place to stay

Anne is smiley and very energetic. Always helpful at the reception