Quiksilver Arvostelua 

My zipper of my snow pants broke i opend a ticket, where I gave photos and every details and the contacted me said the need the photos eventhought I gave them the photos in the ticket. I gave them the Photos again and without any sollution they closed the Ticket and now I stand here with a 500$ Highline Pro 3L GORE-TEX witch is broken and I can't use anymore absolut scam

I never received the item I bought. I sent them many emails and they never replied. I got scammed by quiksilver.

ABSOLUTE TRASH!!!

Quicksilver fell off. CHEAP LOW QUALITY WETSUITS FROM THAILAND

Zippers aren’t water proof and unlikely to last a season.

Quicksilver fell off. Absolute Trash – Don’t Waste Your Money.

Bought what looked like a decent wetsuit — turns out it’s just another cheap import from Thailand slapped with a big-name logo. The zipper seized up after barely any use, and worse — it’s not even waterproof. What kind of wetsuit can’t handle water?

To top it off, the Quiksilver label literally fell off. You’d get more durability from a garbage bag and duct tape. Don’t expect this thing to last a season, let alone hold up in real surf conditions.

Avoid at all costs — these are cut-rate wetsuits pretending to be premium. You’re paying for branding and getting junk that belongs in the bargain bin.

Pedido realizado el día 30/05/25, no habiendo llegado a día de hoy, 03/07/25, tardan en contestar a los email y cuando lo hacen, no te dan solución alguna.
Si intentas contactar telefónicamente, te tienen 15 minutos de espera y te cortan la llamada.
Servicio pésimo.

Buyer Beware! (Stay away, far away)
I ordered the Surfsilk Hawaii Fade 20" Boardshorts size 32 from Quicksilver. They were so large that I measured the waist and it's over 33 inches. The string tie does nothing to reduce the size of the waist. I can exchange the shorts for $7.50. When you consider these shorts were made in China for pennies, their return policy is terrible. Calling customer service they said that they would 'refund' the restocking fee; but, I don't trust this company. Are all 'surf' companies this deceptive?

I am so excited to see Quicksilver’s brand disappear. Bought a pair of men’s flip flops navy color - absolutely garbage quality. YOU GUYS STAINED MY FRICKEN BATHTUB + HOUSE FLOOR THANKS TO YOUR HORRIBLE QUALITY. All the color of the flip flop transfers to my feet and that goes to anything else my feet touch when I’m not using these flip flops. I’M NEVER BUYING ANYTHING FROM YOU GUYS AGAIN. FIRST & LAST PURCHASE. Thanks for not having the integrity to actually sell quality products. Thanks for being so short-sighted to see that reducing the quality of your products means you’ll make money in the short term, but lose longterm customers + contribute to the waste of the planet. Forget about your brand. I’ll be throwing these out.

The Worst!!! I hardly ever leave bad reviews because if I have a bad experience, I usually just refuse to patronize said establishment again. BUT, I have to post this... I purchased several items (over $300) from the Quicksilver store that is located inside of the Blue Mall in Punta Cana, Dominican Republic, in early May, one of those items was a pair of slides. After only 2 weeks, the slides blew apart while I was walking on the beach one day. I went back to the store in the mall to exchange for a new pair. The lady in the store called her manager to get the okay to make the exchange since I did not have my "paper"receipt; I did however have electronic proof from my credit card transaction history. They said that this was not good enough and wouldn't exchange the damaged slides for a new pair! I reached out to their customer support department hoping to get this rectified and here was their response: "Quiksliver Customer Support
Tue, May 27, 10:12 AM (20 hours ago)
to me

Hello Barry,

Thank you for contacting Quiksilver Customer Service!

I'm truly sorry to hear about the issue with your sandals.

Unfortunately, as the customer service team for our online store, we have limited access to transactions made through physical stores or third-party retailers, and we are unable to access their information.

Due to this, all returns and exchanges must be initiated through the original point of sale, as their policies differ from ours, and unfortunately our system does not allow us to process or override claims for purchases made outside our official website.

I completely understand this is frustrating, especially given the circumstances, and I sincerely apologize for the inconvenience.

We truly appreciate your understanding. If there's anything else we can assist you with, feel free to reach out."

First of all, who hangs onto a receipt for clothing items once you've tried them on and felt no reason to return or exchange any of the items? This isn't an appliance or electronic device! Secondly, this is not a case of a simple, I don’t like this product or this item doesn’t fit, it’s about a defective product that bears your name! As a business owner in the vacation rental space, I will make it a priority to notify not just my clients but also the clients of my business partners, to never support the Quicksilver brand again.

Terrible customer service. Sent the wrong item and don't have the ability to send the right one. DO NOT ORDER FROM QUICKSILVER DIRECT

After 4 weeks I still have not received my order and do not believe the package will ever be delivered.... Multiple attempts to reach customer service, both by email and phone, have resulted in nothing. It is impossible to get in touch with a live person.

Bought a new sweatshirt at store in Hawaii. Wore it twice and noticed fabric was nearly worn through. Contacted Quiksilver customer service and they refused to do anything about it saying I had to got through the store. Horrible quality and customer service. Won’t buy anything else from them.

Comprato un paio di pantaloni ad Aprile dell’anno scorso, la prima volta che li utilizzo si rompono.
Contatto il customer service mi emettono un buono pari al valore del pantaloni difettosi.
È due mesi che cerco di usare il buono ma NON funzione con nessun prodotto sul sito.
Contattati, mi hanno risposto che posso usarlo solo su un prodotto tecnico….ricontattati per spiegare che era stato emesso in sostituzione di un pantalone tecnico e che comunque non funziona su nessun loro articolo, NON hanno più risposto.
Direi che è un’azienda ridicola.

Ya hice varios pedidos con ellos pero la Atención al cliente es fatal, no hay ningún número donde llamar y ya son 3 veces que mando correos y nadie contesta, muy buenos a la hora de vender pero muy malo como todas las empresas grandes a la hora de ayudar al cliente

Realizo un pedido y cuando abro la caja me encuentro con que es otra cosa dirigida a otra persona , conteniendo sus datos personales, lo que hace evidente que los míos han llegado a otra persona, su propuesta es que envié lo que me a llegado sin ninguna garantía de que se va a hacer la devolución,ya q los productos no se corresponden con los pedidos, ellos no asumen el error y quieren que yo me desplace a un punto de recogida a entregar lo que me llegado, sin ninguna garantía de devolución, vamos que se quieren reír de mi, ya está interpuesta denuncia ante la AEPD, PayPal y lunes seguiremos con consumo para justificar el aviso y vía legal que es a lo que me dedico , a ver si se les bajan los humos.

Ahora que ha ido a la quiebra que pasa con la gente a quienes nos han devuelto sólo la mitad del dinero en devoluciones?

Una mancha más al tigre no le hace daño, yo compre unas ojotas el 22/12/24 y después de 1 mes de esperar la respuesta me contestaron del departamento de calidad no reconocen la falla, 5 días se usaron las ojotas y casi se desarman, una calidad pésima, son unos cara duras !!

Searching for T shirts for my OH I Googled both Billabong and Quicksilver. I ordered 4…2 from Billabong and 2 from Quicksilver….little did I know they were sourced from the same company. To date I have only received one although informed all had been shipped. I was advised to ask all my neighbours and also search my garden for the missing parcel! I had to set up an account to establish where the orders were only to discover they had been returned to sender with no explanation. Now chasing refund. I’d avoid ordering anything from this outfit!

Ordered a present and received confirmation. However the parcel was never sent. Unable to reach anybody from customer services. Have tried to work through the bot but get nothing useful. No way to discuss a refund.

If I could give this place a 0 I would! I purchased a snowsuit for my grandson on November 29th. I never received an email confirmation that I purchased it. I have yet to receive it and can not track it. The post office said it was a very strange scan and to get back to the seller. Finally after several days of trying to get ahold of someone they answered the phone. I was told they would look into it and call me back. They didn’t and the weekend came and of course no one is there! I have to wait until 12:00 my time to try again today! I have left several emails but no response! In the meantime it has snowed and we have had to purchase another snowsuit!

He realizado un pedido en octubre, no me llegó, no me hacen el reembolso, no te contestan a los e-mails, es una vergüenza una marca como esta que no te puedas poner en contacto con ellos, y estamos en diciembre .

I wish I had checked the reviews before purchasing.
No contact from the company at all regarding late deliveries/if at all the purchases have actually been sent, still awaiting confirmation via DPD from a order on 30/09/24 (it is now 14/10/24)
Don't be fooled by the previous reputation of the brand like I was.
Poor Poor Poor