The bike itself is fantastic but after a small issue with one of the brake levers the team at Quella have gone above and beyond to replace the part meaning I can get back on the bike again.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered parts for Re-vamp of my Quella Varsity,I got plenty of sound help and advice from the staff with my items,and the parts were dispatched well boxed and protected the following day,and arrived... Näytä lisää
DO NOT PURCHASE FROM QUELLA. Absolute disgrace of a business. 2-3 days delivery stated during purchase process. Now one week later and getting no communications from them at all, despite contac... Näytä lisää
Great bikes and awesome customer service - sent me a pair of replacement bolts when they wore out!
Yrityksen tiedot
Tietoja yrityksestä Quella Bicycle
Yrityksen kirjoittama
We believe that the fixed-gear single-speed bike market is full of well-known brands selling uninspired, low-quality bikes at extortionate prices. Having been keen cyclists for all of our lives we think you deserve better.
Fixies exist at the unique intersection of thoroughbred track racing and urban fashion. Quella was created to encompass the best of both. We combine vintage inspired, minimalist British design and 21st Century track technology to create elegant, timeless bikes that function at the top end of the fixie market and, importantly, don’t break the bank.
Since our launch Quella has evolved into a company with big brand capability and small brand personality, with customer service at the forefront of all we do. Our bikes are hand-built in our ‘Old Egg Shed’ on the outskirts of Cambridge by our experienced team of bike-builders, allowing you almost limitless freedom in the builds that we can undertake.
Fixies exist at the unique intersection of thoroughbred track racing and urban fashion. Quella was created to encompass the best of both. We combine vintage inspired, minimalist British design and 21st Century track technology to create elegant, timeless bikes that function at the top end of the fixie market and, importantly, don’t break the bank.
Since our launch Quella has evolved into a company with big brand capability and small brand personality, with customer service at the forefront of all we do. Our bikes are hand-built in our ‘Old Egg Shed’ on the outskirts of Cambridge by our experienced team of bike-builders, allowing you almost limitless freedom in the builds that we can undertake.
Yhteystiedot
Unit D, Goodridge Business Park, Goodridge Avenue, GL2 5EA, Gloucester, Yhdistynyt kuningaskunta
- +44(0)333 400 2400
- sales@quellabicycle.com
- quellabicycle.com
4,2
Hyvä
406 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Pleased with bike
Pleased with bike, bit annoying having to assemble and tweak the brakes etc but overall good buying experience 👍
10. huhtikuuta 2025
Shipment arrived quickly
Shipment arrived quickly. Well packed. Bike looks stunning and after a quick assembly rides smoothly
Customer service was also very responsive.
16. huhtikuuta 2025
Great customer service
Great customer service! Kind, professional and happy to answer all my questions 10/10 recommend :)
7. huhtikuuta 2025
Nice bike that needed tweaking …
Very pleased with my purchase delivered within a couple of days and easy to assemble and enjoying my new ride. Pedals / Brake blocks and tyres are poor quality so have upgraded straight away
31. maaliskuuta 2025
Jestem zachwycony
27. maaliskuuta 2025
They actually answer the phone!!!!
Nice produce but more importantly an old-school attitude towards service and customer care. They even answer the phone which they deserve 5 stars for alone.
5. maaliskuuta 2025
5 stars for quality and service.
5 stars for quality and service.
When it comes to T-shirts you know instantly if the t-shirts are good quality and these are exactly that. True to size.
Will be back again.
28. helmikuuta 2025
Top notch
The fine people at Quella know how to keep their customers happy. Great service. Great product. Not much more to say other than I love my new wheels.
13. helmikuuta 2025
Tremendous service back up…
Tremendous service all round simply cannot recommend enough back up support is superb I recently have had size of cranks replaced at no extra expense without exchange due to customs and adfitional charges courtesy of Jess at Quella unbeatsble customer service indeed with most appreciated thanks !
4. helmikuuta 2025
Bought replacement wheels
Bought replacement wheels. Easy online ordering, prompt delivery, everything as expected.
One criticism - very low spec tyres included - I'm sure people would pay a bit more to have the wheels road ready.
3. helmikuuta 2025
Good service Quella
I bought a bike from them last year and I wanted to order some upgrades for it. Jess was extremely helpful even though what I was ordering wasn’t actually listed on the website and sorted it out without any problems at all.
24. tammikuuta 2025
Outstanding customer service
Outstanding customer service, even over the Christmas holidays. Especially from Jess, very helpful and quickly resolved our problem (we had ordered the wrong sized frame) they arranged collection of bike and sent us the new frame we needed straight away. Not to mention the bike is stunning! Amazing work Team Quella! 👍🥰🚴♀️x
26. joulukuuta 2024
Oma-aloitteinen arvostelu
Such good customer service
Such good customer service
I've had Quella bikes for about eight now and not only do I love the bikes, but their customer service is some of the best I've had from ANY company.
1. tammikuuta 2025
Oma-aloitteinen arvostelu
I couldn't be happier with my Quella.
I couldn't be happier with my Quella.
Getting two bikes in one is such a bonus, it's brilliant. I find it excellent as a road bike to be able to sprint again on a bike that feels solid, perfectly balanced without gear change. A proper machine. Trying fixed gear for the first time was an eye opener, a few times but absolutely love it. A flip flop wheel literally gave me the bike I was so pleased to get plus a fixie, anytime. Fantastic. I bought the Nero courier, all black with Quella foot straps and an arse saver. Personally still the perfect choice, so pleased. I will definitely return to Quella for future purchases. They are great to deal with and a pleasure. Quick response to enquiries before, during and after sales. Always helpful, friendly and polite support. I wish Quella a well deserved great future, it has a decent story behind it, nice one! We're now a two Quella family, bonus. Two fixed gear bikes together is magic, cheers.
30. syyskuuta 2024
The Guys at Quella
The Guys at Quella
What can I say it’s simple brilliant
Great handmade bikes to order
Fantastic workmanship
Beautiful bikes love mine light blue with Brown trim superb fixed gear
Keep up the good work
13. joulukuuta 2024
A really well made comfortable t-shirt…
A really well made comfortable t-shirt and despite my girlfriends best efforts it's not shrunk in the wash!
11. marraskuuta 2024
Vastaus yritykseltä Quella Bicycle
Our Bamboo 'T's are the business, glad it's holding up with the boss!
Amazing bikes!
Bullet proof. Excellent customer service. Support independent UK brands!
12. joulukuuta 2024
Vastaus yritykseltä Quella Bicycle
Awesome!
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