Ordered Cybex car seat. Item was delivered and the large very obvious item was left on the doorstep. I came home, item missing. I reported the missing item to the delivery company who stated a signatu... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Really happy with the pricing, communication and delivery. The items I ordered were on back order so I emailed to ask about this and was given an update immediately. Delivery was prompt.
Baby shops are a rarity these days as many a companies choose to retail online. What is even more of a rarity is the expertise, knowledge and professionalism exuded by the team at Pushchairexpert. My... Näytä lisää
Perfect shop for anyone looking for baby bits! We have bought almost every one of our nursery accessories, furniture, the pushchair from Pushchair Expert! The products are amazing, the staff are so fr... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Prams, Pushchairs, Car Seats and more from the UK's number one Pushchair Review Experts. We bring our unrivalled knowledge to selling pushchairs and car seats. We also sell nursery furniture, baby carriers and much more besides.
Yhteystiedot
Unit 24, King Street Industrial Estate, PE6 9NF, Peterborough, Yhdistynyt kuningaskunta
- 01778 562806
- hello@pushchairexpert.com
- pushchairexpert.com
4,3
Erinomainen
2 t. arvostelua
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
So I’m disappointed
So I’m disappointed, I’ve ordered push chair with next day delivery and get only one email about late delivery, they forgot txt to my that this pushchair is not available and they waiting to be send it from Germany and I wait 2 weeks but paid for next day delivery. Very disappointing
24. lokakuuta 2025
Vastaus yritykseltä Pushchair Expert
We’re really sorry for the frustration this caused. You selected next-day delivery, and we understand how disappointing it is when that expectation isn’t met.
Unfortunately, once an item leaves our warehouse delays can occur, even with the reputable couriers we use. The additional delay should have been communicated to you more clearly, and we apologise for that.
Please contact our customer support team and we’ll resolved this as best we can for you.
Very quick and super efficient
Very quick and super efficient. Product well packaged.
23. lokakuuta 2025
Vastaus yritykseltä Pushchair Expert
Thank you Lynne, glad we got your item to your promptly. We really appreciate you taking the time to leave such great feedback!
Great service the gate came the next…
Great service the gate came the next day, the gate was only ,only just fitting for 73cm opening, I got the 7cm extension which would have been better but the ends wouldn’t sit flush to the gate as the metal fixing bars were too big so wouldn’t fit with the extension as it made it too big for a 73cm opening.
22. lokakuuta 2025
Vastaus yritykseltä Pushchair Expert
Thank you Sue for your 5 star review we really appreciate it! So glad we could help with your gate opening and got the item to you quickly! Hope to see you back again soon!
Purchased online 7 days ago and still waiting
Purchased online 7 days ago and when querying my order I’m told the item isn’t in stock to dispatch… so still waiting and no clue when it’s going to arrive!
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pushchair Expert
Hello, we’re really sorry for the disappointment and the wait.
Your order was shown as on backorder at the time of purchase, and our team has been keeping you informed about when we expect new stock to arrive so we can send your item out as soon as possible. We completely understand how frustrating delays can be and truly appreciate your patience while we restock.
If you’d like the latest update on your order, please don’t hesitate to get in touch - we’ll be happy to provide more information.
Vastaus yritykseltä Pushchair Expert
Thank you Margaret we really appreciate the 5 star feedback and hope to see you back again soon!
My partner is still awaiting full…
My partner is still awaiting full refund promised 3 to 5 days cancelled on the 3rd of October still awaiting payment please be careful when using this company.
18. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pushchair Expert
We couldn’t initially locate your partner’s order because the email address provided didn’t match the one on our system. We’ve now manually corrected this and the refund has been processed back to the original payment method.
If you’d like written confirmation or a proof of refund, please contact our support team with your order details and we’ll send it straight over. Thank you for your patience, and again, our sincere apologies for the confusion.
I still haven’t received my order
I still haven’t received my order and now getting this email is starting to worry me considering I e paid over £500
4. lokakuuta 2025
Vastaus yritykseltä Pushchair Expert
According to our tracking information, your order was successfully delivered by DPD on the same day this review was left. We completely understand how frustrating it can be when there’s uncertainty about an order’s delivery, but it does appear everything has now arrived.
If this isn’t the case or there’s still an issue, please don’t hesitate to contact us directly — we’ll be more than happy to look into it and resolve things quickly for you.
Vastaus yritykseltä Pushchair Expert
Thank you Helen we really appreciate your 5 star review and hope to see you back again soon!
Great speedy delivery
Great speedy delivery , order process was accessible and product is great.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pushchair Expert
Thank you for your 5 star feedback we really appreciate it! Hope to see you back again soon!
Customer service here is shocking
Customer service here is shocking. I spoke to someone who was extremely rude and unhelpful. The gate I ordered was not what I expected and not fit for purpose so I needed to return. This was made really quite difficult and I also had to pay for pretty expensive courier fees. I am still waiting for my refund.
3. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pushchair Expert
I’m sorry the gate didn’t fit your space. Under our returns policy, change-of-mind returns are arranged and paid for by the customer; we only cover return costs if we’ve sent an incorrect or faulty item.
We’ve assisted with arranging the courier and guiding you through the paperwork, and your refund is now being processed—it should appear in your account within the next few working days.
Definitely would recommend
Very fast delivery and was the cheapest we could find anywhere for our new pushchair
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pushchair Expert
Thank you Charlie for your 5 star feedback! We are really glad you love your new pushchair and hope to see you back again soon!
It is sooooo comfortable and has lovely cheery colours
I just cannot faut you! Value for money . Well packaged . Arrived promptly. Quality is there
9. kesäkuuta 2025
Vastaus yritykseltä Pushchair Expert
Thank you for your 5 star review! We really appreciate you taking the time to do so and hope to see you back again soon!
Vastaus yritykseltä Pushchair Expert
Thank you for your 5 star feedback Nicola, we really appreciate it! Hope to see you again soon!
I wish I had the option to rate it as 0…
I wish I had the option to rate it as 0 stars! I don’t recommend and I won't waste my time again buying anything from this shop. I bought a cot bed and and dresser changer, paid for everything, including shipping, and after the order was confirmed, I got an email confirming a shipment from my order was on the way, then I got a disgusting surprise when they sent me an email informing me that they don't deliver to my address and asking for an additional £200 if I wanted to receive the product. Clowns!
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pushchair Expert
Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your recent experience.
To clarify, the issue with your order was due to the delivery address being in Ireland. As stated both at the checkout stage and in your order confirmation, the shipping price provided is an estimation. This is clearly outlined in our shipping policy, especially for larger or heavier items being delivered outside mainland UK, such as to Ireland.
We also explicitly advise customers in these regions to contact us directly to confirm the shipping cost before placing an order. This is because delivery prices can vary significantly depending on the size and weight of the products, and we aim to find the most cost-effective solution for each individual case.
In your situation, the cot bed and dresser changer are substantial items, and unfortunately, shipping them to Ireland incurs additional charges. As soon as this was confirmed with our courier, we contacted you promptly to advise of the additional cost.
We absolutely understand your frustration; however, referring to our team as “clowns” is both unfair and unhelpful. We always do our best to provide honest, transparent service, and we made every effort to support you throughout this process.
If there's anything further we can do to assist or clarify, please don’t hesitate to get in touch directly.
SHARP PRACTICE
I purchased a gate from this company and when I received it realised it was not fit for the purpose intended as I wanted it to stop my vizsla puppy from going upstairs. We have Cotswold stone walls and I requireda pressure gate which I thought this was. I phoned the company and spoke to a lady who explained the gate would only open if screwed into the wall for safety reasons and that they did not sell any other pressure gates that I could exchange it for. I asked if she could forward me a returns label, she said they do not do this and to take it to my nearest post office. This I duly did on the same day. I wrote the address on the box they delivered the gate in and sealed the box with fragile tape I also put order number and my name on the box. The postage cost me £13. I was a little put out about this as it turned out to be quite an expensive useless gate. When they sell pressure ones on Totsafe!
Anyway then I receive an email that because I had written on the box they are deducted 20% just to add insult to injury. What sharp practice. So beware from purchasing any from this company. If I could give this company a zero rating I would!!!
9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pushchair Expert
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you were disappointed with your recent experience.
We understand how frustrating it must have been to find that the gate did not suit your particular needs. However, we would like to clarify that the product listing clearly states that while the gate can be pressure fitted as a barrier, it must be screw-fitted for full functionality and safety.
Regarding the return, as this was a change of mind rather than a fault with the item, our returns policy – which is available on our website – outlines that return postage is the responsibility of the customer. We do appreciate that you acted promptly to send it back.
As for the 20% deduction, this is also outlined in our returns terms. We respectfully ask that customers do not write directly on product packaging, as this renders the item unsellable as new. Unfortunately, as you mentioned, the box was written on, meaning we are unable to offer the item to another customer in its original condition.
We never intend to cause inconvenience and certainly do not engage in any form of sharp practice. Our aim is always to be transparent and fair by clearly stating our policies and product details prior to purchase.
We do appreciate your feedback and will continue to review our processes to ensure the best possible customer experience.
Excellent bed rail and fast delivery
Excellent bed rail and fast delivery - next day delivery. I did pay £5.95 for delivery though. But very pleased with the bed rail.
28. toukokuuta 2025
Vastaus yritykseltä Pushchair Expert
Thank you for your 5 star review we really appreciate you taking the time to do so! Hope to see you back again soon.
Poor delivery service.
A week down the line I'm still waiting for my order and they have been unable to tell me where it is or when it will be delivered.
16. toukokuuta 2025
Vastaus yritykseltä Pushchair Expert
I’m very sorry to hear your order still hasn’t arrived and that you haven’t had an update. Please get in touch with our support team with your order reference. They’ll prioritise tracking your delivery and let you know exactly when you can expect it.
Easy to order quick delivery
Easy to order. Great price for stairgate and delivered really quick which we needed as looking after grandson toddler late notice . Can't fault them perfect service !
13. toukokuuta 2025
Vastaus yritykseltä Pushchair Expert
Thank you Stuart! We are so pleased your gate arrived quickly and we hope to see you again soon!
Fast shipping and product as described
7. huhtikuuta 2025
Vastaus yritykseltä Pushchair Expert
Thank you for your 5 star feedback Melissa, we are glad your item arrived quickly and we hope to see you back again soon!
I haven't received any items and the…
I haven't received any items and the app to track the order does not seem to work or send you the code I need. I would like to speak to someone that can tell me when I should be expecting to receive my order rather than hoping for an app to work.
10. maaliskuuta 2025
Vastaus yritykseltä Pushchair Expert
Thank you for your feedback – I’m very sorry to hear you haven’t received your items and that the tracking app isn’t working as expected. We’re quite surprised this has happened and would like to get it sorted for you as quickly as possible.
Please do get in touch with our support team directly quoting your order number. They’ll be happy to investigate the status of your delivery and provide you with an accurate expected arrival date.
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