Pure Retirement Ltd Arvostelua 

Very helpful and patient with a difficult situation

Everybody were so very helpful and the process was done well within the estimated time frame

The procedure to request funds was clear and easy.

Very efficient and smooth process. Easy interactions between myself, my financial adviser and Pure.

Everything was easy to do and in a quick timescale as usual.

Very efficient speedy process. Phone calls very polite and to the point

The process was largely handled by the financial adviser Age Partnership. Their agent impressed with his knowledge and thoroughness in preparing for my application for a further release of equity. My only criticisms are that the process was rather drawn out and that it was not made clear early on that I would not need a solicitor this time. I was also surprised that a formal valuation of my property was required this time, whereas it was not for my first application about 5 years ago.

When it came to the part played by Pure Retirement, that seemed to consist of checking on what stage had been reached. Unfortunately, several days were wasted in obtaining the funds because, after I had returned the completed acceptance form, someone phoned to say that it was not the latest version and that I would have to complete the latest form. When this arrived, I checked it carefully and found that it was identical to the first. Also, the covering letter was not addressed to me but to "Sirs", whereas the first, which I had been told was wrong, was correctly addressed to me. When I phoned to point this out, reference was made to a manager, who decided that the form I had already returned was acceptable.

I have had experience from Pure Retirement for over a year now and it is very easy to get in touch and talk to someone regarding my query

Clear - sound communication and personal advice. No hassles and polite staff.

Excellent communication. Very good at explaining each step. Not ‘pushy’ at all .

All straight forward and professional

Straight forward timely explanations .Kept fully informed absolutely no hassle .
we would have no hesitation in recommending them to anyone.

The company have dealt with my requests quickly They made the process easy to understand and are friendly and helpful. I have used them in the past and feel happy with their help. I would recommend them to others.

Very helpful staff and the whole process was extremely easy.

Quick response, knowledgable and helpful people who knew how to do what I needed to do - or knew someone who did and passed me across.

I wanted to take some more of my draw down for a bathroom refurbishement and it was so easy to send in the request for the extra money. I had a phone call to check on a few details and then once I'd returned my completed form the money was in my account in good time.

Ever since we applied for Equity Release, we have been treated very well. Nothing has been any trouble and everyone I have spoken to have been great with information and explanation if I needed it. We have a drawdown facility and we have used this system twice with no problems or trouble getting the monies we have asked for.
I highly recommend Pure Retirement, they have certainly helped me and my wife.
Thankyou.

Great company
Easy to deal with. Everyone I have spoken to is extremely friendly and efficient. Highly recommended

Product assessment.
Starting off with the Advisor ( Paul Newsome ) he
explained the various available products. This was very helpful in deciding the right one for us.
Excellent service my highest recommendation.