more2life  Arvostelua 1 479

Very good and prompt service. Every step was reported and date given.

I really like the online process. It’s slick and fast.
One thing that needs to be changed is the auto note received after completing my request. This told me I would hear from M2L in 3 working days. That never happened so I called in, taking staff away from valuable processing time. I was told that it would be 15 days.
The following day I was a bit annoyed to receive an email asking me to call in and confirm my request. Surely that could have been done in the previous call?
The very next day I received an email to say it was being processed so everything moved very fast after that.
Thank you

This is the third time we have requested another sum of drawdown----costs for everything are shooting up more than ever--and we have been delighted at the way the staff, particularly Diane Perrin, have been so helpful and made this withdrawal so easy and uncomplicated. I would certainly recommend More 2 Life to anyone , particularly older people with their own homes needing a bit of extra cash from time to time. Thank you to all the Staff.

My experience was made great due to the ease of application and the customer service with my queries. It is very satisfying when you can talk to people in person. I would gladly recommend M2L to friends and family.

On a really challenging case, Hassina Begum of the completions team pulled out all the stops to get completion over the line. She liaised with all parties and fed back regularly to me personally. Thank you so much Hassina.

The service we received from more2life during our recent drawdown application was excellent.
Many thanks again, particularly to Diane Perrin.

Request was dealt with within quoted timescale

My request was dealt with very promptly and I was given all the information I required in a format I could understand.
Thanks to Tracy for her polite and excellent service.
I was rather nervous applying for these additional monies but all concerned made it very straightforward.

Thank

We set up our drawdown arrangement a few years back very efficiently and subsequent requests for further drawdown amounts have all been dealt with without any issues. Paperwork and payments to our bank were all dealt with efficiently. The latest has been completed by the excellent Tracy Curzon. Very many thanks. Terry

My first time with equity release so a bit concerned about the process but it was excellent from start to finish and was done within one month. Everything was explained fully and in great detail, time was given me to go over details I questioned. All the staff were friendly, helpful and well informed, they kept me updated with everything and when I could expect the money being deposited into my bank. I felt no stress and was even informed of things I didn't know I was able to claim. I would recommend them to anyone.

We are trying to port our lifetime mortgage but More to Life’s Moving Home Team is so tardy in replying to our requests for information about how our Application is proceeding that both the purchaser of our property and the vendor of our intended purchase are becoming increasingly frustrated. This is making us fearful that we will lose both the sale and purchase. Does More to Life realise how very upsetting this is? Do they prevaricate delberately ? We have found it well nigh impossible to make contact with the Moving Home team and get the information we need.

call back because you don’t call back you do not do peep your customers even the courtesy of a callback you are rude and ignorant. I need to speak. somebody somebody who will take my complaint seriously I would like to call back from Carole Hancock I don’t want to speak to somebody like you who has got no authority. I want to speak to somebody who can deal with with the problem and clearly you can’t. All you can do is read me an email which I received a week ago right but you could get onto the people who gave you the update and ask why the update is so tardy, but he won’t phone back so she’s useless. The hell of this telephone conversation conversation has been useless. No, I want to speak to somebody on the moving HOME team but they go back. Sheila said she’d call me back but she didn’t. Well there’s no point you apologising she needs to apologise she needs to get on the phone and tell me why she promised to call back and she didn’t. I have no faith in your promise promise to get somebody to call back because you have already broken that faith but not calling back what you could give me the courtesy of phoning back as a saying I’m sorry I haven’t got an update rather than just do nothing no you passed my information

More2Life staff made this all very easy.
The staff were friendly, knowledgeable and efficient.
Special thanks to Diane Perrin who made sure that all went well.

This company are always so prompt in answering their Emails. Our business was sorted out in a couple of weeks and so easy to do. All by Email. Thanks to Tracy and the team in London.

Excellent service. Everything is explained fully time is taken so you understand what you are doing.The staff are friendly and helpful epically Tracy Curzon. She went out of her way for me. It’s all done quickly and efficiently with you as the customer at the fore front

The phone call was answered extremely quickly, the young lady was very friendly and knowledgeable, helpful in completing the application and would certainly recommend this company again.

Very smooth sailing from start to finish.

Have had our lifetime mortgage for a few years now and it has always been straight forward to draw down funds without issues. A little confusion this time as when I phoned the message stated it was easier and quicker to apply on line, so that is what we did. Waited a few days and got an email to say we had to verbally agree to the draw down. Spoke to a very helpful gentleman who didn't seem to know about the phone message but took my details and could see my application. We then received paperwork through the post but then completed and signed online. All went through ok as usual, so I think next time I shall skip the online application and continue on the phone as everyone I speak to is always very helpful.

Our request for a further drawdown was completed with speed and efficiency. We are extremely impressed and would like to thank Tracy Curzon for enabling it to happen. Much appreciated.

Have been with More2life for a couple of years and have found them extremely helpful and the whole process very straightforward..
Have just made a further drawdown and Tracy Curzon was very helpful and efficient and it was completed very quickly.

Would have no qualms recommending this company for equity release. All staff have been helpful and Diane Perrin confirmed the day after postal signature returned when funds are to be released.