Pure Retirement Ltd Arvostelua 

Age Partnership (AP) recommended Pure Retirement (PR), six years ago, AP subsequently suggested each year to move to another Equity Release company with better rates. I've been paying off the interest on our 'loan' each month trying to minimise the impact later on. When I decided to change from PR, AP said they couldn't help?? We then decided to sell our house and use the 'Porting' scheme PR are so proud of. Truth is they'll do everything they can (or their solicitors, Enact will) to prevent you moving. "New build: has an outside company that will charge you maintenance fees to maintain the land, so we'll not be able to sell the house when you die". My answer was; "I can afford the maintenance fees and in any event the house owners can fire the 'outside company' if charges get to high". PR/Enact not interested, so we were forced to look elsewhere. Found a bungalow, Enact said, "not good, property is liable to flooding". Even though that area/road/property hasn't flooded in over 50 years! So Enact then decided the property was built on land that's liable to subsidence. Lucky I guess then that it hasn't subsided in the 25 years it's stood there, neither has any other surrounding property. The ONLY answer to ignoring PR and Enact was to buy a cheap place that gave us enough 'profit' to pay off our original loan. Not what we wanted but ANYTHING to get rid of these sharks. I can also support an earlier comment from a dissatisfied customer about PR losing paperwork. We posted two lots of paperwork to PR, both sent registered mail, yet they still denied ever receiving them, even though we showed them the receipts and proof of posting. We're not in the quality of house we wanted but we'll never have to deal with PR again and that's a blessing.

Speedy response and kept informed. Completed from start of enquire to finish took 1 month.

One point if I may.
I would welcome an explanation on how the interest rate on draw downs is decided upon.
Thank you.
Peter Heath

Easy to use. Both people I’ve spoke to were very professional and polite.
No concerns what so ever.

I am one of those elderly people assetvrich and cash poor. That is, I own my own house but my income is low Thanks to Pure Retirement I am living a comfortable retirement due to Equity release. Pure retirement have guided me through every step from my initial borrowing to fund a roof replacement. I borrowed more than required and left some for future needs I took a second tranche to replace a garden fence and have just taken the last amount to replace my dangerous patio. If I need further money in the future I will very happily use Pure Retirement again.

Very good communication. fast service

I have found Pure to be responsive and helpful. I have been using them for over 2 years now and have nothing but praise for them.

Extremely friendly helpful people felt totally ease for what I was being told and thoroughly understood cannot fall their service in anyway

Smooth and trouble free with courteous and knowledgeable personel

Simple and easy to apply, information was dealt with speedily to a satisfactory conclusion.
Very good communication and informative instruction.

Very professional and well explained service. Very much appreciated.

From our first enquiry about equity release to the payment being made into our bank account we were hand held throughout the process. All our questions answered and first rate advice given. We felt that nothing was missed out. It was great and we fully recommend Pure Retirement Ltd.

Whenever you contact the service department you always talk to a human and get so much help and advice I have been very pleased with all my dealings. Thank you

As always with Pure, fast and efficient service.

For a further advance it took far too long, in excess of five weeks.

The insistence on ‘taking you through security’ at the outset of every single phone call, requiring a full recitation of all names address and postcode is wearing. In any event it is far from ‘secure’ as any half decent fraudster would make it their business to acquire this basic information at an early stage. To achieve actual security why not use a password, pet’s name etc which would only be known to AgeUK and the client.

Pure Retirement make it easy to say YES. The whole procedure, including David le Haye of Resposible Life was trouble free, professional and friendly throughout the process.
We will certainly use them again if we need a further advance.

Quick and easy to use,since I have been using Pure retirement there have been no complications.

Everything explained from day one.
Paperwork easy to follow.
Funds arrived in my account on stated day.

Pure are highly recommend by us. From our first dealing with them four years ago and our recent top up, they are thorough and explain every part of the application clearly and in depth.

Pure and simple