Our 14 yr old Cocker Spaniel has been struggling with loosing his vision to cataracts. I have been giving him the Pupps calming treats alongside the lowest dose of prescription meds & using calming s... Näytä lisää
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I've been all over the place for more than a year, trying to sort out my dog's constant itching, seeing multiple vets and paying for medication but getting nowhere. Then, my vet suggested Pupps s... Näytä lisää
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I can't say for definite if the supplements work or not, as I am giving my dog these, as a preventative measure not because he has been diagnosed with arthritis. I will say though, that each tub of... Näytä lisää
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Good value for the calming supplements, and high potency! She *loves* the taste of them (she is very fussy and would not eat another brands equivalent). We are trying them for fearful, reactive beha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Pupps
Yrityksen kirjoittama
About Pupps
Pupps is a UK-based brand dedicated to improving the health and wellbeing of dogs through natural, effective solutions. Born from a simple idea — to make high-quality, accessible pet health products — we craft functional treats that support everyday canine needs and long-term vitality.
What we offer
- Calming Treats – ideal for dogs who struggle with stress, separation anxiety, or loud noises such as fireworks. Designed to promote relaxation and balanced behaviour naturally.
- Hip & Joint Support – helps maintain mobility, flexibility, and strength in active dogs or older pets prone to joint stiffness and discomfort.
- Itch Relief Treats – formulated to soothe dry, irritated skin and support dogs with seasonal sensitivities or allergies, promoting a healthier coat and overall comfort.
- Multivitamin Treats – an all-round daily boost supporting energy, immunity, and vitality, ensuring your dog feels their best every day.
- Pre & Probiotic Treats – developed to improve gut health, aid digestion, and support immune balance for happier, healthier tummies.
- Skin & Coat Treats – made to enhance shine, softness, and skin condition, leaving your dog’s coat visibly healthier and more radiant.
Every Pupps product is made with carefully selected, natural ingredients and contains no harmful additives. We’re driven by the special bond between pets and their families — focusing on practical, safe solutions that genuinely help, one wagging tail at a time.
Our promise
We aim to make your experience simple and positive: a straightforward 60-day money-back guarantee if you don’t see results with consistent use. Your dog’s wellbeing always comes first.
Shop & connect
Explore the full range here: pupps.com.
Follow us on Instagram, TikTok and Facebook: @puppsuk.
Join the Pupps community — where we prioritise your pet’s health, happiness and everyday confidence.
Yhteystiedot
114-116 Fore Street, SG14 1AJ, Hertford, Yhdistynyt kuningaskunta
- 07822014137
- customersupport@pupps.com
- pupps.com
4,6
Erinomainen
221 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to use website
Easy to use website, able to skip next order. Treats really suit my dog.
6. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pupps
Hi Denise,
Thank you for your great review! We're so glad to hear that our website is easy to use and that our treats suit your dog. If you need any help, feel free to reach out.
The Pupps Team
Sent for your trail size calming…
Sent for your trail size calming treats.He didn't like them ( he's not fussy ) and 4 tabs is not enough for a trail.Expensive for four!!
18. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pupps
Hi Mrs Bishop,
Thank you for your feedback, and we’re sorry to hear that your experience didn’t meet your expectations. We’ve tried to reach out multiple times but haven’t heard back from you. Please know that your purchase was covered by our satisfaction guarantee, which we made clear at the time of purchase.
We’d love the opportunity to resolve this for you, so please do get in touch with us at your earliest convenience. Your satisfaction is extremely important to us, and we’re always here to help.
Nice samples, need a longer trial
Had samples of the dog supplements. They wolfed them down but I think it’s impossible to tell the effectiveness of them in a small sample. Thinking about whether to invest in a bigger supply.
5. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pupps
Thank you for your feedback! We're glad to hear your dogs enjoyed the samples. These samples are primarily for taste confirmation purposes. If you was to go ahead and decide to order a full tub, we do reimburse the cost of the sample. If you have any questions or need further assistance, please let us know.
The Pupps Team
Calming treats
I purchased calming treats which I have used for a month on my 2 daschunds. Initial they would take a treat with no problems now they sniff and walk away sometimes coming back to eat or just leaving altogether.
I will continue to perserve.
From July to present date
1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pupps
Thank you for sharing your experience. We appreciate your patience and perseverance with the calming treats. Dogs can sometimes be selective, but we hope your daschunds will continue to benefit from them. If you need any assistance or advice, please feel free to reach out.
The Pupps Team
He lasted about 2 months without…
He lasted about 2 months without itching but had to have a cytopoint this month . Will try them again
6. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pupps
Thank you for your review. We're glad to hear that the treats helped reduce the itching for a couple of months. We appreciate your willingness to give them another try. If you have any questions or need further assistance, please let us know.
The Pupps Team
Very easy site to navigate.
Very easy site to navigate.
Easy to use.
4. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pupps
Dear Stephen,
Thank you for your review! We're happy to hear that you find our site easy to navigate and use. If you need any assistance, please let us know.
The Pupps Team
Got these for an itchy Shih Tzu
Got these for an itchy Shih Tzu. They have made no difference to him at all. Only good thing is he likes them as a treat.
15. heinäkuuta 2024
Vastaus yritykseltä Pupps
Hi Mr. McDowell,
Thank you for your feedback. We’re sorry to hear that the treats didn’t help with your Shih Tzu’s itchiness, though we’re glad he enjoys them as a treat.
We wanted to let you know that your purchase is covered by our money-back guarantee, and we’ve tried to reach out multiple times but haven’t received a response. Please don’t hesitate to get in touch, as we’re committed to resolving any issues and ensuring your satisfaction.
Looking forward to hearing from you soon!
These tablets don't work
These tablets don't work. I gave my my dog the recommended dose for 4 weeks but it didn't make it any better. He is still licking till he bleeds.
My advice don't waste your money and time.
Update; had complete refund customer service very helpful.
7. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pupps
Hi Kelly,
Thank you for sharing your experience with us. We’re genuinely sorry that the tablets didn’t provide the results you were hoping for. Every dog is unique, and while our products work well for many, we understand they may not be suitable for all.
We’re glad to hear our customer service team was able to assist you with a full refund, as your satisfaction is extremely important to us. Should you ever decide to try another of our products or need advice, we’re here to help.
Thank you again for giving Pupps a try!
Great customer service
Whilst the treats for itching unfortunately didn’t work for my dog, I am very impressed that the company honored their satisfaction guarantee. I am back to the drawing board to try and resolve my pup’s problem!
18. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pupps
Carole,
Thank you for taking the time to leave your feedback. We are sorry to hear that our itch relief treats did not work for your dog. Every dog is unique, and sometimes it takes a bit of trial and error to find the right solution.
We appreciate your kind words about our customer service and are glad that we could honour our satisfaction guarantee for you. Your satisfaction and your pup’s wellbeing are our top priorities.
If there’s anything else we can assist you with or if you have any other concerns, please do not hesitate to reach out. We wish you the best of luck in finding the perfect solution for your pup’s itching problem.
Regards,
The Pupps Team
Worked really well
Lotti enjoyed the treats, and they worked really well to calm her during her most nervous times
12. toukokuuta 2024
Vastaus yritykseltä Pupps
Anthony,
Thank you for your wonderful feedback! We are delighted to hear that Lotti enjoyed the treats and that they helped calm her during her most nervous times.
Your satisfaction means a lot to us, and we are thrilled to know our treats made a positive difference for Lotti. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Pupps Team
My dog didn't like them :(
I received samples for my dog who normally eats everything but he didn't want to eat any of Pupps treats, which is weird because they look and smell ok.
12. toukokuuta 2024
Vastaus yritykseltä Pupps
Agnieszka,
Thank you for sharing your feedback. We're sorry to hear that your dog didn't take to our treats, especially since he usually eats everything. We understand that each dog has unique preferences.
We appreciate you giving our treats a try. If you have any questions or need further assistance, please don't hesitate to reach out. We're always here to help and can offer suggestions on how to introduce new treats to your dog.
Best regards,
The Pupps Team
Started my two anxious dogs on the…
Started my two anxious dogs on the calming meds but find they are very sleepy, especially at night. Is this usual?
31. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pupps
Linda,
Thank you for your feedback. We're glad to hear that you've started your two anxious dogs on our calming treats. Have you had a chance to reach out to our customer support team? We are always here to help and support you and your dogs, not just to sell products.
If you have any concerns or need further assistance, please don't hesitate to contact us. We're committed to helping you find the best solution for your furry friends.
Best regards,
The Pupps Team
I asked for a trial pack of anti itch
I asked for a trial pack of anti itch. It didn’t work since then they have bombarded me with thee packs and taken nealy £80 of my. Bank
23. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pupps
Thank you for your feedback Karen. We’re sorry to hear about your experience, but it seems there may be some confusion here. We have no record of any orders from you apart from a free sample pack request in April.
It’s possible that there may be confusion with another company. We want to resolve this issue as quickly as possible, so please contact us at your earliest convenience so we can assist you in sorting this out.
Ordered for an itchy pup!
I ordered these treats for my dog for her constant itching. It's only been a few days of trying them so hope to see an improvement in the coming weeks..
Delivery was also super fast
10. huhtikuuta 2024
Vastaus yritykseltä Pupps
Thank you for your feedback! We’re so glad to hear that your order arrived quickly and that you’ve started trying the treats for your pup’s itching. While results can take a few weeks to show, we truly hope they make a positive difference for her.
If you have any questions or need advice in the meantime, don’t hesitate to reach out – we’re always here to help. Thank you for choosing Pupps, and we look forward to hearing how your pup gets on!
All I got was a load of mushed up…
All I got was a load of mushed up stuff,my dog liked the taste,I got in touch with pups and had an awesome experience with them. They refunded the money I paid and sent me a full tub which lasted me quite a while for trying free of charge. They really went above and beyond for me a really great company.my dog loved the treats and helped him a bit, but have found out he has very dry skin and allergies so never worked for him. I would recommend them if your dog does not have a medical condition other than that a great product. Thank you for the support you gave me well done pupps
10. huhtikuuta 2024
Vastaus yritykseltä Pupps
Hi Allison,
Thank you so much for sharing your experience and kind words! We're delighted to hear that our team could turn things around for you and that your dog enjoyed the treats, even though they didn’t work for his specific needs.
It’s unfortunate they couldn’t help due to your dog’s medical condition, but we’re glad we could support you along the way. Your recommendation means the world to us, and we’ll always be here if you need anything in the future.
Thank you again for your trust in Pupps!
Pre and probiotics.
I bought the pre and probiotics as my 2 little babies suffer from gut problems. They worked perfectly. I’ve got 2 happy little dogs. I also bought the itch treats but that hasn’t worked as yet but I’m going to keep giving it to them hoping that it will eventually. The delivery was very quick and my dogs love the taste .
22. maaliskuuta 2024
Vastaus yritykseltä Pupps
Thank you for your lovely review! We're thrilled to hear that the pre and probiotics have worked so well for your two little ones – it’s fantastic to know they’re happy and thriving.
We’re sorry the itch treats haven’t had the same impact yet, but we appreciate you giving them more time. If you’d like any advice or support, don’t hesitate to reach out. Thank you for your continued trust and for highlighting our fast delivery service – we’re so glad your dogs love the taste!
Can’t recommend Pupps enough!
I've been all over the place for more than a year, trying to sort out my dog's constant itching, seeing multiple vets and paying for medication but getting nowhere.
Then, my vet suggested Pupps so I switched from Nutri Paw to them and wow what a difference it made!
We started using their calming treats and itch relief, and the results have been unreal. My dog's itching has nearly stopped and he's way more chilled out now when I leave him.
Can't recommend these enough!!
1. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pupps
Thank you for such an amazing review! We're over the moon to hear that Pupps has made such a difference for your dog after such a challenging journey. It’s so rewarding to know our calming treats and itch relief have helped reduce the itching and brought some peace of mind for you both.
Your recommendation means everything to us, and we’re here to support you whenever you need. Thanks for being a part of the Pupps family – we’re so happy to have been able to help!
Too early to know if this works
30. tammikuuta 2024
Vastaus yritykseltä Pupps
Hi Mrs Conway,
Thank you for taking the time to share your feedback with us. It's important to note that our treats are designed to deliver their intended benefits within a specific timeframe, often up to 30 days. This period allows your pet to fully adjust and respond to the new supplements in their diet.
We understand that it might seem early to notice significant changes, and we appreciate your patience in this process. Please rest assured, we are here to support you and your pet throughout this journey. Should you have any concerns or require further assistance, feel free to reach out to us.
Warm regards,
The Pupps Team 🐶💚
Fast efficient service
29. tammikuuta 2024
Vastaus yritykseltä Pupps
Hi Anne,
Thank you for your kind words and for taking the time to review our service. We're thrilled to hear you found our service both fast and efficient. It's our top priority to provide exceptional service to all our customers. If you have any further needs or comments, please don't hesitate to reach out.
Warm regards,
The Pupps Team 🐶💚
Great service and product
Great service, quick and resolved any issues really fast, great products and fair prices my dogs love these, thanks again!! Definitely worth buying especially if you are switching from another company which changed all the decent ingredients, these are much better.
27. tammikuuta 2024
Vastaus yritykseltä Pupps
Hi Georgia,
We're absolutely delighted to receive your positive feedback! It's wonderful to hear that our service met your expectations with its speed and efficiency, and that any issues were resolved promptly. Knowing that your dogs love our products is the best compliment we could hope for. We take pride in offering high-quality products at fair prices, and it's rewarding to know they're appreciated, especially when making the switch from other brands.
Thank you for choosing us and for highlighting the value of our ingredients and products. We're here for you and your furry friends, and look forward to continuing to serve you in the future.
Warm regards,
The Pupps Team 🐶💚
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