Will definitely buy from again. Great quality shoes for a steal, wife's happy, and customer service is superb. Also want to give a shout out to Anna & Marie for helping me with my shipping & tracking... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I recently purchased a dress and shoes, and I have mixed but mostly positive feedback. The dress was absolutely beautiful – the material felt lovely and high quality, and the fit was perfect. I... Näytä lisää
Yritys on vastannut
I bought a pair of knee high boots from Public Desire and unfortunately they did not fit so I had to send the item back. Unfortunately, Royal Mail lost my item in the post when I returned them. When... Näytä lisää
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The boots look amazing and fit really well. The outer material is beautiful, though the inner lining isn’t the same quality. They arrived in good condition and overall I’m really happy with them. T... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Public Desire is a global online footwear brand selling new styles daily to fashion forward girls looking for stylish updates without breaking the bank! As our unique products are in demand from fashionistas all around the globe, we ship to all countries right here from our global distribution centre in the UK! Our Manchester base is a hub of creativity, with extensive outreach within social media to bloggers and our amazing followers, we aim to bring you the newest styles at a great price. Through our innovative approach and fashion instincts we aim to tread (ever so stylishly) where other retailers don’t. That’s enough about us, we’d rather hear from you...
Yhteystiedot
M27 9HF, Swinton
- help@publicdesire.co.uk
- publicdesire.com
4,7
Erinomainen
7 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Just fab !
Fast delivery, products exactly [or better] that advertised, highly recommend!
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Alexandra,
Thank you for your feedback! We are thrilled to hear that you experienced fast delivery and that the products you received were exactly as advertised, or even better! Your satisfaction is our top priority, and we greatly appreciate your recommendation.
We look forward to serving you again in the future!
Sam x
Great service from Marie she dealt with…
Great service from Marie she dealt with my issue quickly and I’m happy with it! The boots came packaged beautifully too.
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Alanna,
Thank you for taking the time to share your experience with us! We are thrilled to hear that Marie provided you with excellent service and was able to resolve your issue promptly. Your satisfaction is our top priority, and it’s wonderful to know that you are happy with the outcome.
Additionally, we are glad to hear that your boots arrived beautifully packaged. We take great care in ensuring our products are presented well, as we believe that the unboxing experience is just as important as the product itself.
Thank you once again for your kind words!
Sarah x
Lovely shoes at a good price
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Sonia,
We are pleased to hear that you find our shoes both lovely and competitively priced. Our collection is designed to offer stylish options at affordable prices, ensuring that you can find the perfect pair without compromising on quality or aesthetics.
Thank you for choosing Public Desire, we look forward to serving you again soon!
Sam x
I love my order….Especially the…
I love my order….Especially the slippers.
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
H Amarachi,
We're thrilled to hear that you love your order, especially the slippers. Your satisfaction is our top priority, and it's wonderful to know that our products have met your expectations.
We appreciate your support and look forward to serving you again!
Laura x
Will deffo use again!
Great service and quality of the shoes were perfect!
6. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Amaa,
We are thrilled to hear that you had a positive experience with us at Public Desire. Your satisfaction is our top priority, and we are delighted that the quality of the shoes met your expectations. We truly appreciate your feedback and are looking forward to serving you again in the future.
Thank you once again for choosing us!
Amy x
Customer service are brilliant
Customer service are brilliant. They reply to quickly and answer your questions. I ordered shoes without NDD by accident, and they sorted my order out and ensured I received the shoes asap.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Chloe,
Thank you for your wonderful feedback regarding our customer service team. We are thrilled to hear that you found our representatives to be brilliant and responsive.
Your experience is incredibly important to us, and we strive to ensure that all inquiries are handled promptly and effectively. We understand that ordering without Next Day Delivery (NDD) can be frustrating, and we are glad that our team was able to assist you in sorting out your order and ensuring that you received your shoes as quickly as possible.
Thank you once again for your kind words, and we look forward to serving you again soon.
Sarah x
DO NOT BUY FROM THIS COMPANY!!!
I would not advise to order from this company if you are unsure whether the shoes will fit you or if you are going to keep them as they will not refund you and try to say the shoes have been worn!! I ordered a pair of shoes which were too small for me when they came, the box was also ripped and had had a label on which had been ripped off so had obviously been a return from someone else before being sent out to me. After having trouble not being able to generate a returns label I managed to contact customer service and I returned the shoes the day after they arrived as they were too small and i could not wear them. I received an email to say they would not be refunding me as the shoes had been worn, these shoes had not been on and couldn’t possibly have been worn by me as they didn’t even fit on my foot. the pictures they have sent me to try and ‘prove’ they have been worn are ridiculous as the shoes are perfectly clean which they wouldn’t be if they had been worn outside! DO NOT BUY FROM THIS COMPANY!!!!
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Lauren,
I sincerely apologise for the inconvenience you've experienced with your recent order . I completely understand how disappointing it can be to receive an item that does not meet your expectations, particularly concerning sizing and condition.
Your feedback regarding the condition of the shoes and the challenges you encountered with the return process is invaluable to us. We are committed to ensuring that all our customers receive products in impeccable condition and that their shopping experience is as seamless and satisfactory as possible.
To assist you further, I kindly ask that you respond to the Trust Pilot message with your order details. This will enable me to personally escalate your request to our returns team and conduct a thorough investigation into the matter.
I look forward to assisting you further and ensuring that we address your concerns promptly
Amy
Brilliant attention to detail by AMY
Ordered a handbag late on a Friday night Bank Holiday weekend for a wedding the following week, duh. On receiving a standard email I realised I would be lucky to receive it in time. I asked if my purchase could be prioritised and Amy came to the rescue and it was delivered on Tuesday morning. Exceptional service thank you Amy
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Catherine,
Thank you for taking the time to share your feedback with us. We truly appreciate your insights and are delighted to hear about your positive experience with our team.
We understand that ordering a handbag late on a Friday night, especially before a Bank Holiday weekend, can be quite stressful, particularly with an important event like a wedding approaching. It’s great to know that Amy was able to assist you and prioritize your order, ensuring it arrived on Tuesday morning.
Exceptional service is what we strive for at Public Desire, and we are thrilled that Amy was able to meet your needs in such a timely manner. Your satisfaction is our top priority, and we are always here to help you with any future orders or inquiries.
Thank you once again for your kind words and for choosing Public Desire. We hope you enjoy your handbag and have a wonderful time at the wedding!
Sarah x
Really good I love my shoes
19. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Christiana,
Thank you for your feedback! We're thrilled to hear that you love your shoes. At Public Desire , we strive to provide high-quality products that meet our customers' expectations, and it’s wonderful to know we’ve succeeded in your case.
We look forward to serving you again in the future.
Sarah x
Lovely shoes
Lovely shoes. Quick shipping and fast delivery. Couldn’t be happier with my purchase
8. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi,
Thank you for your wonderful feedback! We are thrilled to hear that you love your new shoes. At Public Desire, we strive to provide our customers with not only stylish products but also a seamless shopping experience.
Your satisfaction is our top priority, and it's fantastic to know that our quick shipping and fast delivery met your expectations.
We look forward to serving you again in the future. Enjoy your purchase!
Sarah x
Very good
Very good
It came very quickly and the quality is very good . Very happy with the whole experience.
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Joanne,
Thank you so much for your wonderful feedback! We're thrilled to hear that your order arrived quickly and that you're pleased with the quality of the product.
At Public Desire, we strive to provide our customers with a seamless shopping experience, and it's always rewarding to know when we meet your expectations.
We appreciate your support and look forward to serving you again soon!
Sam x
Stunning high quality shoes
5. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi,
Thank you for your feedback! We're thrilled to hear that you are enjoying our stunning high-quality shoes. Your satisfaction is our top priority, and it's wonderful to know that our products have met your expectations.
We appreciate your support and look forward to serving you again!
Sam x
I recently had an issue with a missing…
I recently had an issue with a missing parcel, but Marie was incredibly supportive and helpful throughout the process. She organized a fast delivery for me, and I'm happy to say that I eventually received my parcel. As for the product, my heels are absolutely outstanding! The quality is excellent, and I couldn't be happier with my purchase. Thank you from the bottom of my heart, Marie, for your exceptional service! You are Star ⭐
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Marie provided you with such exceptional support during the issue with your missing parcel. It's wonderful to know that she was able to organize a fast delivery for you, ensuring that you received your parcel promptly.
We are also delighted to hear that you are pleased with your new heels! Your satisfaction with the quality and design of our products is incredibly important to us, and we are glad that they met your expectations.
Your kind words about Marie's service will certainly be shared with her, as we believe that recognizing our team members for their hard work is essential. Thank you once again for your feedback, and if you have any further questions or need assistance in the future, please don’t hesitate to reach out. We are here to help!
Sarah x
great customer service
I had an issue with some boots arriving with a scuff on them, I emailed customer service and asked for a free returns label as I was wanting to reorder and would have to pay 2 x delivery costs. I was helped by both Amy and Anna and they were so helpful and responded really quickly. I was also given a 15% off code to use when re-ordering the replacement pair which was so generous. Really positive experience. Thankyou both for all the help ☺️
10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Rhian,
We're thrilled to hear that you received great customer service from Amy and Anna regarding the issue with your boots.
We understand how disappointing it can be to receive an item that doesn't meet your expectations, and we're glad that our team was able to assist you promptly.
Your feedback is invaluable to us, and we will certainly pass along your kind words to Amy and Anna. We strive to provide the best possible service, and it's wonderful to hear that we met your expectations in this instance.
Thank you for choosing us, and we hope you enjoy your new pair of boots!
Laura x
Absolutely love public desire 🤩 and the…
Absolutely love public desire 🤩 and the customer care service is brilliant, Alex has been so helpful and quick with response for any information or concerns.
2. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Laura,
Thank you so much for your wonderful feedback! We're thrilled to hear that you absolutely love Public Desire and that our customer care service has met your expectations.
It's fantastic to know that Alex has been so helpful and responsive to your inquiries. We strive to provide the best service possible, and your kind words truly motivate us to continue improving.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. Your satisfaction is our top priority, and we're here to help!
Thank you for being a valued customer!
Amy x
Loved my birthday outfit
Loved my set it was a white knot detail set wore it for my birthday got loads of compliments! :)
26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Esther,
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your birthday outfit, especially the white knot detail set. It’s fantastic to know that you received so many compliments while celebrating your special day!
We look forward to serving you again in the future!
Sarah x
Vastaus yritykseltä Public Desire
Hi,
Thank you for your feedback! We're thrilled to hear that you love the heels. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us.
We look forward to serving you again in the future!
Amy x
Perfect Shoes for the Perfect Day
I was nervous about the sizing of the shoes because obviously you can’t try them on before you buy. But the company was very helpful with size guides and reviews expressing whether they run small etc. I ordered a bit ahead of my graduation to be sure I had time to send back and reorder if necessary but it wasn’t necessary. The shoes fit perfectly, I went up a half size from my normal based on the reviews and it was the perfect amount. They communicated well about the order and tracking information and the shoes arrived sooner than some items I was expecting from another popular site that I ordered the same time. They were really the statement piece of my outfit that day!
3. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Cierra,
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you found the perfect shoes for your graduation day. It’s great to know that our size guides and customer reviews helped you make the right choice regarding sizing.
We understand how important it is to feel confident in your purchase, especially when you can't try the shoes on beforehand. It's fantastic to hear that going up a half size was just the right decision for you!
We also appreciate your kind words about our communication regarding your order and tracking information. Ensuring that our customers are informed and satisfied is a top priority for us. We're delighted that your shoes arrived sooner than expected and that they became a statement piece for your special day!
Enjoy wearing your perfect shoes!
Sarah x
Amazing service!
Amazing service!! Love love how they treat their customers, and they responded so quickly - 100% recommend. Their heels are super comfortable too!
15. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Public Desire
Hi Philippa,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience with our service. Your kind words about how we treat our customers truly mean a lot to us.
We strive to respond quickly and ensure that every customer feels valued and appreciated. It's fantastic to know that you found our heels super comfortable as well!
Your recommendation is greatly appreciated, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for being a valued customer!
Laura x
Vastaus yritykseltä Public Desire
Hi Michael,
Thank you for your feedback! We truly appreciate your kind words and are delighted to hear that you had an outstanding experience with us.
Thank you for your support!
Sam x
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