Proton Mail Arvostelua 

Leider habe ich mich bei proton angemeldet ohne vorher die Burteilungen zu lesen.
Ich habe bei Proton ein komischen Gefuehl, es erinnert mich an schneeball Geschaefte.
Unendlich Menge an Werbung in deutsch, Korrespondenz aber ausschliesslich in englisch.
Ich habe nach ein paar Tagen gekuendigt bekomme aber
Antworten, die mit meiner Kuendigung nichts zu tun haben.

Proton Mail is declining: Broken core features and clueless support

​As a Proton Unlimited subscriber, I am deeply disappointed with the current state of Proton Mail. The Android mail app is severely lagging behind, missing essential features that are only available on the web version. Software updates feel entirely superficial—often just "changing a green button to blue"—and core mail development seems abandoned. Instead of fixing long-standing bugs, resources are clearly being wasted on half-baked features like their AI assistant, which doesn't understand anything and too often just tells you to do a web search yourself instead of providing an actual answer.

​Lately, Proton Mail has failed at its most basic job. The Gmail integration and forwarding stopped working completely, and the inbox sync constantly gets stuck. I have verified everything, and my settings are exactly as Proton's official documentation requires. Privacy and security mean absolutely nothing if the email client cannot reliably receive or sync messages.

​The final straw was the abysmal customer support. I submitted a meticulously detailed bug report regarding these email delivery issues, filling out every single field perfectly.

​My issue summary was clear: "Proton Mail is not importing emails from Gmail and is loading slowly."

​The support response I received: "Could you clarify what exactly you hope to achieve?"

​If premium support cannot comprehend a basic bug report about their own email service, it is time to take my business elsewhere. I am leaving the ecosystem.

Billing system is a trap — paid to upgrade yearly plan, money taken, nothing delivered.

My free trial ended. Proton attempted to charge my card, it was declined as I didn't have funds on it at the time. Fair enough. I then went back in, sorted it, and paid directly to upgrade to a higher yearly plan. Payment was taken from my card successfully.

Upgrade was never applied. I was told there is still an unpaid invoice on the account from the original failed charge, and that I cannot make any changes until that is settled first — meaning I would have to pay again on top of what I've already paid for a full year upfront.

I contacted support. The response was unhelpful and did not resolve anything. No escalation offered, no goodwill, no solution — just a copy-paste explanation of their billing logic.

In 2026, a customer proactively paying a full year upfront to upgrade their account should not result in money being taken with nothing received and support that goes nowhere. Avoid if billing issues are a concern.

Ticket reference: 4860525

Abuse department of Proton hides behind their TOS; while users obviously are abusing their service. Has nothing todo with privacy, but a commercial platform for online bullying. Refuses to take action even when the full evidence and logs are provided.

L'anno scorso ho creato un indirizzo Proton Mail gratuito e dopo qualche mese con un piano a pagamento (500 Gb). PM è un servizio di posta elettronica svizzero che riesce a coniugare sicurezza e usabilità meglio della maggior parte dei concorrenti, pur presentando alcune limitazioni concrete.
Il punto di forza più rilevante è la crittografia end-to-end basata su OpenPGP, che protegge il corpo dei messaggi sia in transito sia sui server, con base legale in Svizzera e quindi fuori dalla giurisdizione UE/USA. L’interfaccia web e le app mobile sono pulite e intuitive, e il piano gratuito — seppur limitato — è tra i migliori nel settore della privacy. La cosa buona è l’ecosistema Proton, che include inoltre VPN, gestore password, Drive, Calendario e Meet tutti integrabili con il piano Unlimited (Nb: Meet costa abbastanza).
Sul fronte delle criticità, va segnalato che le righe dell’oggetto delle email non vengono cifrate, una lacuna non trascurabile. La ricerca full-text nei messaggi è limitata a causa della crittografia lato server, il che può rallentare il flusso di lavoro. Il piano gratuito offre appena 1 GB di storage e 150 messaggi al giorno, ben al di sotto di Gmail (15 GB). L’accesso tramite client desktop (Outlook, Apple Mail) richiede Proton Bridge, disponibile solo nei piani a pagamento, e i prezzi dei piani premium risultano più elevati rispetto ad alcuni concorrenti.
In sintesi, Proton Mail è la scelta ideale per chi mette la privacy al primo posto ed è disposto a pagare per l’esperienza completa; chi invece cerca integrazioni avanzate, molto storage gratuito o automazioni intelligenti come quelle di Gmail troverà il servizio meno adatto alle proprie esigenze.

Long-time user: An excellent ecosystem, but serious concerns regarding neutrality.

As a user for over 7 years, I had never left a single review for Proton AG until now.

Today, I remain highly satisfied with the daily use of the products, their fluidity, their ergonomics, and the overall ecosystem. However, as a paying user (on high-tier plans) for all these years, I have several "red flags" to raise that are beginning to seriously worry me.

1. Political neutrality: A promise in jeopardy?
Originally, I chose Proton because I aligned with the values you promoted, particularly on two essential points:

- Absolute political neutrality (everyone is treated equally, regardless of their stance or ideas).
- A true, secure ecosystem with no backdoors or data reselling.

On the first point, I am starting to have strong concerns. If you look into it (and it is well-documented), several public figures have recently had their Proton accounts closed or their sponsorships terminated. Interestingly, these personalities all lean toward the same side of the political spectrum. I find it deeply regrettable to claim to be "apolitical" and "neutral" but fail to apply these rules to yourselves. I am not politically active at all, and no political side appeals to me, but that doesn't mean a tech company should position itself as a judge.

In today's world, where censorship is becoming commonplace, what will happen if the organizations meant to fight against it start doing the same? For my part, this raises serious questions about Proton's vision on this matter.

2. Product development and community feedback
On a technical level, I am globally very happy with daily use. However, as a paying customer, I would like to point out two downsides:

- improvements requested by the community for a very long time are still not available (with the development of Lumo AI seemingly being prioritized instead).
- software tools expected by users would have been much more relevant to develop than this AI project.

Conclusion
I am currently adopting a "wait-and-see" approach. These shifts make me fear that Proton is drifting away from its initial principles—a classic pitfall for any entity once significant financial interests come into play. I am watching closely, and I sincerely hope I won't be forced to abandon a ship I used to love so much.

Dit bedrijf is ontzettend slecht in communicatie. Proton wordt overal als geweldig ervaren, maar de waarheid is anders. De help-desk is zeer onkundig. Men gaat er maar vanuit dat je het begrijpt na een paar mails. Ben nu al heel veel geld kwijt, mijn stomme fout. Maar in restitutie zijn ze zeer slecht. Ze gaan net zolang door met mailen tot je het zat wordt. Nu heb ik veel te veel betaald om alleen maar een primium mail te hebben. Nee,wij zijn er zeer ontevreden over. En dan te bedenken dat mij deze provider is aangeraden. En dan te bedenken dat ik al heel lang problemen heb. Voorheen had ik een bedrijfsmail bij hun. Op een of andere manier kregen ze het niet voor elkaar om mijn in- en uitgaande mail goed te krijgen.

Ook bijzonder, de schuld wordt bij ons neergelegd, terwijl hun helpdesk de oorzaak is. Want de 30 dagen terugbetaling is gepasseerd en kan de restitutie niet meer plaatsvinden, omdat hun helpdesk ons niet goed heeft kunnen helpen. Bijzonder allemaal.

Passwort vergessen , neues Passwort erstellt. Und alle E-Mails plus Daten sind danach verschlüsselt . Zig Mal versucht, alle aus der Erinnerung Passwörter einzugeben. O Erfolg, da das alte Passwort nicht stimmt. Keine Chance, Anhänge oder E-Mails zu lesen. Alles verschlüsselt. So kommt man nie mehr an die E-Mails oder Anhänge. Zu viel Sicherheit zu Lasten der Nutzer.

Société qui se laisse influencer par des dictatures politiques.

Ich bin mittlerweile Unlimited-Kunde und kann mir kein anderes Ökosystem für E-Mail und Drive mehr vorstellen. Proton kann ich daher uneingeschränkt weiterempfehlen. Ich würde mir lediglich wünschen, dass auch deutschsprachiger Support angeboten wird.

Pour un email de tous les jours plutôt bien. Juste vraiment pénible d'avoir un petit message "envoyé depuis proton mail" a la fin de chaque mail.
Aussi plus d'engagement écologique seraient plus appréciés

Ik heb het geprobeerd omdat ik de informatie kreeg dat het de beste Gmail-vervanger is als het om privacy gaat.

Wat ze je niet vertellen, is dat ze je met de gratis versie spammen met e-mails om hun producten te gebruiken en je constant aansporen om te upgraden.

Ik ben 100% tegen elke vorm van online reclame, dus dit e-mailprogramma is absoluut niets voor mij.

Ik kan de meeste Google-advertenties blokkeren en de zogenaamd beveiligde e-mails die je met Proton verstuurt, zijn alleen beveiligd als de andere gebruiker ook Proton gebruikt.

I gave it a go because info I got was its the best Gmail replacement when it comes to privacy.
What they don't tell you is if you use the free version they spam you with emails to use their products and constantly keep telling you to upgrade.
I am 100% against any form of advertisement online so this mail program is a big no for me.
I can block most google adds and the so called secure emails you send in proton are only secure if the other user also uses proton.

In the last two days tried logging into ProtonMail (as i have done countless times), only to receive a red dialogue box saying my account's been disabled to "protect" me from "suspicious activity". Have appealed and got what i can only explain as an AI scripted response, "Are you using a VPN, by any chance?" NO, I am NOt using a VPN, and the rest is a infantile level of inane and innocuous replies, trying to placate. Absolute abysmal behavior from a company that sells itself as somehow being a bastion of human rights, and being prosumer, when in fact they've just revealed themselves as globalist, ultra-surveillance lapdogs. Absolutely disgraceful, and if ever i'm allowed to log back into the sideshow that is ProtonMail, will immediately cancel subscription and move to a proper, service driven email service provider that has a clue! ProtonMail, here's a 7-point repository... think creatively about how you can use it!

I purchased a product, wasn’t 100% on how to install, but the support service they provided was very good instant replies. Great experience with Proton, i have to give them 10/10

Väldigt nöjd med produkten, kör visionary-paketet och känns riktigt bra att hålla sig borta från massövervakningen Big tech.

Största nedsidan är att det inte finns någon Drive klient för Linux. Det är väldigt olyckligt och i mitt tycke något som borde prioriteras i backloggen, synnerligen då Proton är ett alternativ till Apples/Google/Microsofts annars så dominerade tjänster inom Mail/Cloud-lagring, då är det lite dubbel att man sedan ska behöva ha deras OS för att använda tjänsterna.

Upon first attempt of signing up for something, I got automation flagged. I literally have never used protonmail. Won't be coming back, go to tuta mail. They won't render their email service immediately useless.

Does privacy matter to you? Then you have come to the right place. Proton is a privacy-dedicated email and VPN provider based in Switzerland. Being outside the EU, they do not have to abide by the hysterical whims of unelected EU bureaucrats bent on "regulating" your thoughts and ideas.
Proton is affordable and offers a lot of great software. Highly recommended.

HORRIBLE SERVICE Ticket Numbers 4807582 and 4807528 - No response all through the day. Locked my accounts and said my account is scheduled for deletion the moment I created a new address@my domain name for my business (I pay for a Business Workspace Account). I regret switching from Google Workspace. I have to find another alternative. All my incorporation documents are in my mailbox.

They have no LIVE CHAT, NON EXISTENT CUSTOMER SERVICE that NEVER responds on all platforms (email, X etc). AVOID at all costs, they will RUIN your business. ABSOLUTE NIGHTMARE

Heel fijn die privacy en het alternatief voor Amerika. Maar als je veel in je mailbox zoekt, heb je een probleem. De zoekfunctie werkt gewoon niet. Mails met absoluut (voorbeeld) het woord 'factuur' erin, slaat hij gewoon over, ik zoek me rot. Typefouten kan hij absoluut niet aan. Bij Forwarden komt er een streep voor de vorige tekst, die kun je niet wegkrijgen. Kortom, dit zijn echt slechte eigenschappen van op zich een goed idee.

I am a free user and my experience with ProtonMail support has been frustrating mainly because of response times and lack of updates.

My accounts were suspended by the automated anti abuse system after I created accounts while migrating from Gmail for my game accounts. I contacted support immediately and, to their credit, the anti abuse team did reply and offered a resolution: they were willing to restore only one account. I accepted that offer and provided the account I wanted restored.

However, after that point, communication basically stopped. I waited about a week without any further reply or update on my ticket. Because of the silence, I became worried that my case was stuck or no longer being processed.

I understand that free users may not receive priority support, and I appreciate that support did offer some form of resolution. But long periods without updates, especially after a case seems close to completion, make the process stressful and unclear.

My main criticism is not the decision itself, but the lack of follow up and communication.

ProtonMail deserve to get rated low by everyone here, this is the last time i ever gonna use this service, so good bye.