Proton Mail Arvostelua 

I feel like it's one big trap. I had the VPN and was happy with that. There's no way to trial their Pass manager. No refund if you commit to a long period. So I wanted to sign up for a month. You can't even do that, you have to get 'Ultimate' which is everything bundled together.

I don't like the Pass manager as it lacks required features (which is of course why they don't offer trials).

But now I've got some Proton email address which they're routing important emails like billing to. And they won't let me send them to my original address, and won't even let me DELETE the email address - they say I have to delete my entire account including VPN they've paid for for a year.

It's complicated and deceitful, they are clearly trying to trip people up. Basic consent over what you have as a customer is fundamental.

They have turned me from a happy VPN customer to a "never Proton again" customer.

In response to their argumentative response: "you can always create a separate account for Pass only"
Never said when I was talking to their support.

"You can also check out the service while using it's free version -- it is available to all, as with all our products." but it lacks certain features you can't try until you BUY it. And buying it cancels your existing subscriptions.

And forcing an email on you that you can't remove and will redirect receipts to it without consent is the very definition of a TRAP.

Also Tamara has admitted "trouble caused" and gave me advice that was bad due to monthly billing being "more expensive"

Clever tactic used by the so called Swiss end-to-end encrypted Proton "Secure" Mail/VPN company to trick customers into paying full price.
This trick is called the 'dark pattern' of pricing, where they lure you in with an attractive discount as free user only to take it away and charge you triple the amount later.
It's like a trap! They're using psychological manipulation to get people to sign up without realizing what they'll be paying eventually. Unfair business practices!
I've seen this before, but still can't believe the So called Proton "Secure" Mail/VPN company resort to such tactics. It's all about getting you hooked and then milking you for every penny.
This is a classic example of 'price anchoring.' They're using the initial discount as an anchor price to make the final amount seem more reasonable by comparison.

The So called Proton "Secure" Mail/VPN company:

If you miss a payment, it will be impossible to use your email. You're essentially being held ransom if you are still over the free storage limit your data, including emails and calendar events, will be deleted then they say possibly pay or we delete your data.

Protect yourself: Read the fine print, beware of too-good-to-be-true offers, and never trust a service with your sole copy of important data. ⚠️☠️🚨

To clear any doupt that this company is monstrous this is the email they sent me word by word: If you are still over the free storage limit on...(DATE), your data, including emails and calendar events, will be deleted.
To regain full access to your emails and calendar, please free up storage, resubscribe to , or upgrade to another plan.
Upgrade
Stay secure,
The Proton Team

Habe mein Abo nun endgültig gekündigt. Hatte auf meinen bisher 5 Geräten Proton installiert und wollte dies nun auf einem weiteren 6. Gerät - ein Smartphone, erneut installieren. Bei jedem neuen Gerät wurden meine Accounts vom Protonsystem "vorübergehend" gesperrt. Innerhalb 8 Wochen mußte ich auf allen bisher 5 Geräten, hier 3 PC's und 2 Handy's jeweils das neueste PW aktualisieren. Wer wie ich, viel zu schreiben und zu versenden hat, bekommt irgendwann einen Horror, denn die Änderung der Passwörter nimmt erhebliche Zeit in Anspruch. Ich mache diesen Zirkus jedenfalls nicht mehr mit und habe heute meinen Vertrag per Sonderkündigungsrecht fristlos gekündigt. Nie wieder Proton!! Wer seine Nerven schonen will, sucht sich besser einen anderen Anbieter. Der absolute Hammer ist, daß das bezahlte Abo, trotz Nichterfüllung des Vertrags seitens Proton nicht zurückgezahlt wird. Als Kunde, der ein "rundum Sorglos" Paket (daß ich nicht lache) für 24 Monate und rund 200,- € bestellt hatte, ist dies der absolute Reinfall. Leider hatte ich zuvor nicht auf die vielen negativen Rezessionen geachtet. Was hier bezgl. des nicht vorhandenen Services berichtet wird, kann ich nur bestätigen. Erst erfolgt 2 - 3 Tage gar keine Reaktion (liegt wahrscheinlich an der schweizer Mentalität) und wenn doch, benötigt man dafür ein Englischstudium. Die Antworten scheinen durch eine perfekt palavernde KI generiert zu sein. Bei Proton sitzen doch auch deutschsprachige Mitarbeiter, wieso kann man nicht auf Deutsch antworten?!? Hier ist der Datenschutz "Sprichwörtlich," denn man kommt an seine eigenen Daten und wichtigen Mails nicht mehr heran! Dies ist kein Datenschutz, sondern ein Datenklau und durch nichts zu entschuldigen!!Proton sollte aufgrund seiner ganzen Struktur und unhaltbarer "Werbeversprechen" vom Markt genommen werden!!

Absolute rubbish privacy and security!! Created multiple addresses for different accounts and purposes instead of using the main Proton login address email, only to find out that all of those additional addresses can all log into the main email account!! REPLY: You are clearly missing the point Proton. YOU are the ones that advertise and promote yourselves to be of high privacy and security, and it's YOUR feature that you advertise, and costs more money, to have additional addresses, yet that very feature is completely flawed and broken. Other email providers who are more basic regarding privacy and security have a more robust system with their additional addresses and aliases where you CANNOT use those addresses to log into your main account! Also by having more addresses, it creates a LARGER attack surface and makes your account more prone to security risks!! In simple words, your feature of "extra email addresses" as listed on your website is totally rubbish and actually WORSE for privacy and security.

El servicio tecnico es un asco... Me suspendieron mi cuenta, porque supuestamente infringi las reglas.
Cree un ticket les solicite que me demuestren que reegla infringi, mas nunca recibi respuesta y la cuenta sigue bloqueada, no usen este servicio de mrd.

sehr unseriös.
Werbung mit stabilen Verbindungen im Ausland aber funktionierte auf meiner Reise in Asien ueberhaupt nicht....

J'espère que les dires sur la 'privacy' sont avérés. D'autre part, je ne veux pas tout livrer aux américain. Ce sont les seules raisons pour lesquelles j'ai un compte sur Proton Mail. Mais par pitié améliorez votre interface de m... c'est insupportable. Comment rendre compliqué les choses les plus simples. il y a de quoi se taper la tête contre les murs. Par contre tous les truc inutiles on les voit partout sur l'écran

J'utilise beaucoup Proton et ce depuis 10 ans et je reste très étonné des avis négatifs.
Jamais eu de problèmes même en utilisation plus avancée avec gestion d'un nom de domaine. Au changement de registrar, auncun problème, mes messages et le classement que j'ai mis en place fonctionne toujours bien. Pour une gestion plus flexible, j'ai même la possibilité de recevoir mes mails proton dans ma boîte pro Orange sans problèmes. Niveau confidentialité, rien à dire aucune publicité contrairement à certains de ses concurrents. Stockage des données en Suisse, cela à de quoi rassurer en ce moment. Je n'ai connu aucune interruption de service, le support répond de façon adaptée aux questions techniques. Un super outils

REPOST - This was officially taken down by TrustPilot's horrible AI moderation and there's a possibility this may be taken down as well. As my concern of Proton is genuine and I do not want other people suffer the same faith as me, I think it's important to let our voices be heard. TrustPilot relying on AI to go through reviews now is definitely a slippery slope. I was literally asked to provide proof... proof of my deleted mail accounts from Proton. Yeah... How exactly would anyone do that? I'm all ears.

My original review from May 16th, 2026:

Absolutely horrible service.

Was recommended this as it was supposed to be secure and it would keep your things save.

I made several accounts. I didn't check on them for years as they were for other services. I recently checked on them, and sure enough proton deleted all of the mails.

Two more recent acccounts I had made weren't deleted, but proton had deleted every single mail in them "to keep them safe". What a horrible disgusting service.

If I had known what I was going into with Proton Mail so I had stayed away. I do not want to touch Proton Mail with a fire poker, and would recommend anyone even slightly considerating proton as an option to also think twice.

I think the icing on the cake was Proton support recommended to use paid subscription services to keep the account active. You know who also keeps your account active and for free permanently? Yahoo, for free. FREE.

It's just disgusting when companies tries to squeeze money out of consumers by providing a less than medicore service.

The ZenDesk and user support are pretty useless. Polite and professional but no cigar in terms of fixing “ze bugs.” I have been writing to them for nearly two years about log in problems. After having described the problem in detail, sent screen shots and videos (more than once because they don’t keep the help desk logs and you keep getting new/different ZenDesk officers) they have arrived at the conclusion that the problem is not me and to try a bunch of things (like turn my proton VPN off, do not clear my cookies when I turn off my computer, and to try a different browser to Brave, even though they list Brave as a secure browser they recommend – all of which go against good security practices; strange advice from an organization that is supposed to champion security and privacy – AND, even after I did, and continue to do, all those things) the problems remain.

The polite bottom line from Proton is (I para-phrase) to “suck it up cupcake”.

My main concern is that eventually I won’t be able to log in at all.

These are all paid accounts. So, do you think that they ever offered a refund or a discount? I once asked for one and was told that I could change email service provider if I was not happy. Quite offensive I thought. They know full well what a pain in the sphincter that is as maintaining access to old and sensitive emails is quite important. I explained that I did not want to change but felt I was owned some compensation. They responded with some extra free memory (whipeeee).

Rather than be held prisoner to their faulty service, I found an alternative that I have been testing. It is Tuta email. Quite similar to Proton but without "ze bugs" (so far) and without having to take actions that lower my security standards to try to accommodate their bugs, actions which anyway have not worked.

I have just now once again asked the ZenDesk for reimbursement for the faulty service that they have acknowledged. If I am told "stiff-brown-stuff" again, I will start the slow and painful migration to Tuta. If you have not signed up with Proton yet, think twice my friends.

My response to Proton’s response:
I could not find how to reply to your response in Trust Pilot. However, I found how to edit my review. So, I will respond here. My ticket number is 5248196. Last exchange of emails was Monday 28 September with Hristijan from customer support.

HI, one of my friend suggest me this proton email service and i started with free version of this service. i used it to send many firms by inviting them cooperation but their security system found my emails as scammer and fraud, i try to contact them and offered them that I am to be honest and ready to give access them check and assess my messages to potential partners. but proton team deleted or blocked fully. this was very bad and horrible experience for me that i have ever seen. yeah I am sure that they should ensure for the messages not to be sent by lier. so i said them to check all my messages , but the result is nothing. what kind of service is this. i will not recommend to use from this service.

We need a proton with all of the insecure options out there. But I will say, they need to try much harder on the customer service front. We tried to use meet as well and it’s just too inconsistent performance.
The last straw for me was it took four or five days to respond to a Support email, and even though I gave them all the information they needed they asked for more information, which was obviously a slow play. I complained, they apologized and then asked for a screen grab of the words I had already copied in there for them. I told them to close the case and I’m leaving.
The customer support deserves a one star, but the software itself is pretty nice to use in general when it works, which is the only reason I gave them 2

Appalling customer service. They literally do not care for their customers whatsoever. Patronising, insulting, unknowledgeable staff.
Save your stress levels and spend your money elsewhere!

Update 25.09.26.
You have my name, find the tickets yourself. Or maybe look in the 'Open' ticket queue as a starter for 10!!!

customer service is horrible. no one to speak with, all done electronically and takes day(s) to get a reply which is typically a bunch of lip service. i just lost all of the mail in my inbox while i was watching the screen. i had my phone in one hand a pen in the other hand while i was taking down an address. while i was looking at my screen, my inbox went blank with some kind of stupid message saying it looked like i was done. checked my archive, it was empty. checked my trash and none of the disappeared messages were in trash. messages just vaped
UPDATE 07 OCT: lots of back and forth email with proton. issue never was resolved, all email that disappeared is gone. proton says they restored all of the emails in my trash, bfd... i could do that. so end result is that my email emptied itself and messages just disappeared, not in trash, not in archive....... gone.

Deletes account after 12 months of inactivity? Not acceptable.

Blijf hier weg. Na proton is mijn hele computer een puinhoop. Net nog een Word-document gemaakt in MS One Drive, maar zelfs dat is nu (sinds Proton) opeens onvindbaar. Ruim 2 uur werk voor niets. En ik blijk niet de enige. Kort gezegd zijn dit mijn ervaringen.

▪︎ geen bereikbare klantenservice
▪︎ geen verwijzing naar bruikbare info
▪︎ wel 'instructies' in onbegrijpelijke taal
▪︎ geen instructies voor sluiting van het (gratis) account. Hun servers zullen daardoor uiteindelijk wel vollopen met spookaccounts

Mijn boosheid is na een korte nacht wel gezakt, maar het opnieuw inrichten van mijn cloudruimte gaat veel tijd vragen. Nu maar hopen dat er niet teveel verloren gaat...

Als ik 0 sterren zou kunnen geven, dan deed ik dat met liefde. Beloof me alsjeblieft om niet met Proton te beginnen; het 'bedrijf' lijkt handig gebruik te maken van de brede behoefte aan Europese alternatieven voor Amerikaanse techbedrijven.

Your going for the ride of your life if you want to terminate the service. I really don't know how Apple got involve but it did. I am been charged every month $5.99 and it wont stop even dough I cancelled the service because it was not working for me it crash to much sometimes I could not find the important emails. My bank did not accept the email.So I have been trying for the last 5 months to stop this problem and they will not stop charging. Apple saids they have no charges to show but yet it appears on my bank statement. As much as I try to take out the proton email from my contacts it will not go away. fishi

Absolutely unacceptable experience. Proton deleted my inactive email account, which was linked to my Binance account, and this put me at real risk of losing access to financial assets. What makes it worse is that after I explained the seriousness of the situation, Proton showed no meaningful willingness to help, restore the address, or offer any practical solution. Their policy may be written in the terms, but the real-world consequences can be severe. I would not trust Proton again with an email address connected to anything financially important.

I've had a proton account for quite some time, I started using it as a gmail alternative a few years ago. After a while, decided to sign up for a paid account for a bigger mailbox, more features, and VPN.
First of all, their VPN is hot garbage.
The mail app is...fine. It hasn't changed or improved in the years since I've first joined.

Previously, they notified before renewal dates so you had a chance to cancel, downgrade or upgrade. This year, nothing. I don't like this sort of sneaky business practice and had thought Proton were the antithesis of it. I canceled, emailed to complain and requested a refund. Then...No reply for several days. Finally some stock message and a request if I wanted to cancel and downgrade. Yes, I say. Silence again. No message or sign of movement at all. I conclude this is a waste of time, dispute the charge via PayPal, and chalk it up to poor service. But no, now they have locked even my free account access until I remove the chargeback.
Okay, I say, this is annoying but I will remove it. Then...guess what? Silence!

I'm not sure how such a poor product can also have such poor service and still somehow survive. They've been trying to push their god-awful related apps for the last year or so, probably not enough people are stupid enough to pay for them, so here we are.

Absolutely love it. Now it was time to get rid of gmail, so i chose Proton Mail. It works, is reliable and is not expensive. I will keep my subscription.