Part of my order never arrived. The order status is showing as "confirmed". I have made multiple attemts to contact Pro Shrimp, unfortunately, the customer service is non-existent. There is no reposns... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
i never understand the bad reviews of this place, i’ve ordered from ProShrimp around 10 times now and let me tell you i have never once been let down by them, whenever i need support they always r... Näytä lisää
Ordered some plants using next day delivery, however evri messed up and ended up taking a week to deliver them, by which point the plants were dead. Contacted support and they sent out new ones w... Näytä lisää
Avoid Pro Shrimp, they don’t answer the phone, it’s permanently off the hook! Yodel look like they roadside dumped the delivery. Yodel refused to investigate a complaint or locate the package, their... Näytä lisää
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Online Freshwater Shrimp Shop. Nano Aquariums, Freshwater Shrimp, Food & Accessories from the UK experts! We ship worldwide!
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First time I used them
First time I used them, very happy with products, fast delivery despite all the Covid19 malarkey. Thanks Pro Shrimp!
great selection of live plants
great store, i used to think they just specialised in shrimp but they have tons of live plants to choose from its an aquascapers dream shop, extremely good value especially with some of the rarer plants. they also have very low postage costs which is handy when only ordering single items
One of the best customer services
One of the best things about this company is their customer service. Have used them loads and spent a small fortune with them. Some of the items arrived with problems but from the minute I contacted them explaining this, I was met with very a professional and friendly service. Would use again over their competitors and for the fact that they put my mind at ease
Would give 10 out of 5 if I could!!
Would give 10 out of 5 if I could! Such great customer service even other the weekend. I made many changes to my order as kept changing my mind but this was no issue and everything was present and correct the next day it all arrived. Really well packaged as well. You can sometimes find cheaper by looking but its this kind of service that you want and pay that little extra for. Great work and will be back for some live stock one Covid-19 is gone!
Amazing
The item was well packaged and got regular mailing updated ! Amazing
ordered 4x3 pond netting thurs
ordered 4x3 pond netting thurs. afternoon .told delivery mon/tues . arrived 9 o/c saterday ! great service . will use again . colin
Brilliant company
Brilliant company, used them a couple of times. Had a issue on my last delivery, but contacted them and sorted out the same day. Will definitely continue to use them.
I order at 7 of April and arrived at 9…
I order at 7 of April and arrived at 9 of April! quick and well wrapt!
Disgraceful customer service!
Ordered a load of plants for a new aquascape, which at the end of the day aren't that expensive, but that's not the point. When they eventually arrived, annoyingly, some of them were dead. Contacted Pro Shrimp via their website to see what they were going to do about it... answer, nothing! Not even an acknowledgement.
My advice, go to a reputable dealer like Aquarium Gardens. Even eBay's a better option
Well Packaged, Quick delivery & Great Customer Service
Ordered a Superfish Qubiq aquarium which arrived quickly and was reassuringly very well packaged. I had an issue with the pump supplied in the aquarium and without quibble Pro Shrimp sent a replacement. More than happy to recommend this company based on my experience.
Ordered aquatic plants and paid for…
Ordered aquatic plants and paid for next day delivery. No sign of plants and Proshrimp not answering calls or returning calls after leaving messages on their answer machine. Last time I will use this company!!!!
Fantastic service
Fantastic service, when my cheap heater blew up and I had marine fish desperate for heat, this firm got a heater out to me next day delivery. Very impressed. A+
Fast Delivery
This is about like the 3rd or 4th time i have used Pro Shrimp. And as always its fast delivery. The plants i ordered came in next day in perfect condition. The plants were in a good condition and no snails. Will be ordering again soon keep up the good work.
Shrimp King has always delivered dry…
Shrimp King has always delivered dry goods quickly and at a keen price.
I bit the bullet and just received some cherries in great condition. It's freezing up here in Scotland but they were wonderfully packed and have settled into the tank nicely. Even received a wee bonus shrimp - 11 for the price of 10. A really good replacement from my previous go to, Sharnbrook Shrimp.
Thanks guys.
Great prices, swift customer service and full of aquatic products to your needs
I used at least 10 times. They are fantastic. Delivery is super fast, great communication, mostly you find everything you need. Plants rocks substrate, all the major brands, I love to shop with them. Well done Pro shrimp..keep up the good work.
Fantastic service and price
I was a little put off by the “Trusted Shops” guarantee, as it felt like I was being over-assured, which is, errm, “fishy” (sorry). My order arrived today, however, and I’m impressed. Pro Shrimp took just one working day to deliver my order (for free) and it was the best packaged item I have EVER received. No joke - this thing was in no less than seven layers of cardboard, polystyrene, bubblewrap and plastic! The price was also the best I could find anywhere. Very highly recommended, based on my first experience. I’ll be ordering more. Thank you!
Overall rubbish experience.
Overall rubbish experience.
Bad communication bad company
Recieved product in the most unacceptable damaged tacky condition.had to fight to get a refund.they didn’t even offer an apology or replacement.they promised to reimburse my postage for returning item,and they gave only partial of that.worse company.
Never going to use again
Cristal pro filter
poor service from this company i have a faulty cristal pro e 902 filter
bought just after Christmas cant get in touch with them to return they dont anser emails or phone ..
Great service and competitive prices
My first purchase, ordered Sunday night and arrived Tuesday morning, great prices, highly recommend, will buy from again, thankyou pro-shrimp
Their choice of products is great
Their choice of products is great, many times it's the only website that sells the stuff I'm after at a sensible price.
Shipping has been extremely fast as if they know my fishies are waiting for their stuff.
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