Pro Shrimp Arvostelua 

I'm also surpised about the neg reviews as all of my orders so far have been just perfect, arrive superfast and very well-packed. In fact everything so far has exceeded my expectations and then some. I feel like a kid at Christmas every time an order from Pro-shrimp arrives.

I wish I'd ordered my aquarium from them after a very disappointing and upsetting experience with a different well-known supplier. Once I resolve that particular & stressful issue I shall be ordering the replacement tank from here. I trust them 100% and can't help suspecting the negative reviews may be from competitors?

Anyway thanks to Pro-Shrimp, my new found obsession has been made a lot easier knowing I can rely on them for most of my needs.

Top notch!

Part of my order never arrived. The order status is showing as "confirmed". I have made multiple attemts to contact Pro Shrimp, unfortunately, the customer service is non-existent. There is no reposnse to my querries. It has been a month now and i am in process of claim with trusted shops to get a refund. Avoid this seller as if something goes wrong with your order you will not get any help from Pro Shrimp. There are many trustworthy and reliable aquarium shops online so no point to risk with this one.

i never understand the bad reviews of this place, i’ve ordered from ProShrimp around 10 times now and let me tell you i have never once been let down by them, whenever i need support they always reply within 24 hours through EMAIL

this is a great company with great prices, the plants are excellent quality considering the price tag and every single one i’ve ever bought is thriving

i will never order plants from anywhere else

Plants arrived in very poor condition try to phone there customer service no response and no response to email don't use this company

Ordered some plants using next day delivery, however evri messed up and ended up taking a week to deliver them, by which point the plants were dead.

Contacted support and they sent out new ones with DHL free of charge and they arrived next day and were perfectly healthy.

Definitely recommend, however I'd avoid ordering with Evri.

I have made three purchases over the past few weeks. All has arrived nicely packaged. My two aquatic plants arrived today, and they are very healthy. Postage was a little expensive, but they have cheaper alternatives. Shall be using them again.

Well well, they NEVER reply emails(!). The plants luckily are great and arrived in a good shape. Bought cinnamon sticks to find that THEY ARE not ok for shrimp - Chinese cinnamon...Ceylon cinnamon IS SAFE. Sent them an email but as said they will never reply...

My light is damaged i have emailed multiple times tried to all phone during stated working hours but the phone is kept off, unfortunately due to no contact on there end im going to have to find somewhere else to order some more aquarium ss I was wanting to get couple more ì

I’m only adding a star due to 2 plants being ok and quick delivery. But I definitely would not use again as the plant I actually made the other for was decaying and smelt awful. Their response was that they have been having issues with these lately! Why send decaying plants out that is a known issue? Yes they refunded me for the plant but they should not have sent it out like that in the first place. I’ve now got to order from somewhere else and pay for another lot of postage. I wish I read reviews before ordering.

After ordering a handle of plants I’ve waited for 5 days for them to actually arrive at my home, which I still haven’t received. Not only did DHL not even get to my street they was the next one over and then decided to fail the delivery, they keep updating the delivery days and pushing it back each time day by day.Since then I spoke to someone who was helpful at first then has disappeared after asking for a refund as the plants are most definitely dead now. I cannot recommend any more then to STAY AWAY from these guys. It’s a shame but unfortunately they are such a massive let down which then brings down the hobby.

Zero Stars. Bought 2 plants, one was yellow and melted inside an undamaged sealed container, I only can imagine it was sent regardless the condition. It was binned on arrived.
This seller does not reply to my messages since last week. Avoid this seller at all costs.
I have 100% feedback on Ebay. This guys is tricking people on Ebay. won't buy again from this Seller. Very disappointed. Paid £20 for 2 plants (one was dead on arrival).Despite 3-4 messages for an explanation, 2 weeks later, seller does not reply!!! Discusting behaviour. Will never buy again from this Ebay seller. NEVER AGAIN... AVOID at all costs. Ebay refunded me that plant last night.

Paid for express delivery which was 3 days late, when filter did arrive, box with filter inside wasn’t sealed and casing was cracked.
Have emailed and phoned, no answer. Will now take up with bank and shall never order again.

Avoid at all costs!

Absolutely mess around by DHP who just kept rearranging and delaying the delivery for no reason. I contacted pro-shrimp every day it wasn't delivered (over a week) and never had a single response.

I finally received my plants and they were dead, to the point they were mushy and smelled.

I have requested a refund and sent all proofs but no response. Luckily it was only plants and not live fish, but still I made a £70 order of now dead plants.

Absolutely terrible waste of money.

Ordered many times from pro shrimp and would really recommend. Always prompt delivery, plants always arrive healthy and thrive when planted.

Awful placed an order paid for express delivery not received. Been in touch twice with no reply they obviously don’t care just take your money do not purchase from this company

Ordered 10 red cherry shrimp, all arrived fast and healthy!

Two separate orders arrived in a really poor state and were unusable, smelling of mouldy, decaying plants with most leafs broken off.
Both a java fern and an anubias were delivered by DHL and one parcel looked like someone stepped into it. It was ripped open and in a poor state, also delivered late. The in vitro cup wasn't sealed (which makes me think it wasn't a genuine product) and had leaked with the plant inside destroyed. The second parcel was already ordered when I received the previous order, otherwise I would have cancelled it. No response to emails, customer service appalling. Just glad I didn't buy animals.
The only acceptable item was a Christmas moss, which was in an in vitro cup and is clearly thriving. None of the other items will get close to my tank. Overall just disappointed and £40 down the drain, as I doubt my requested refund is going through.

I’ve ordered from Pro Shrimp several times now - mostly plants, water treatments, and decorations. The standard delivery isn’t the fastest but tracking is provided and everything always arrives well packaged. I keep going back because they have a good range of products and offer a reliable service. Some of the more popular items are often out of stock though so it can be hard to get everything I’d like in a single order.

Think they've gone downhill big time every plant I received looks dying or tiny and they never reply to my emails

Avoid Pro Shrimp, they don’t answer the phone, it’s permanently off the hook! Yodel look like they roadside dumped the delivery. Yodel refused to investigate a complaint or locate the package, their photo was clearly not the correct address. Emailed Pro Shrimp, no response. Phoned Pro Shrimp several times - no response. This is a Cowboy Outfit that is not customer centric.
Pro Shrimp... Try providing a service that works instead of blocking complaints!