Pro Shrimp Arvostelua 

I ordered 4 nerite snails from here. When they arrived, 3 of them were a different colour then described, and appeared sickly. I emailed Pro Shrimp with my concerns 3 days later, when the snails didn't appear to have perked up, and I got no response at all.

One of the snails died a week later, and a few weeks later, 2 of the others do not move much and frequently all on their backs. I suspect these won't last much longer either!

I cannot get any customer service from them, even after sending an email and leaving a negative review on their site. They do not appear interested in resolving this. These snails were not cheap either with the courier cost.

I was not a new customer, but will not be using Pro Shrimp again after this.

Purchased Denerle Nano Filter and installed as per instructions and nothing happened, it's dead. Tried to call company and was repeatedly told my call can not be answered, was not impressed. I have emailed asking to return for refund as I need to purchase a filter locally so I do not want to lose my fish. Am waiting to hear
UPDATE: I returned the faulty item at my own expense and surprise surprise, it worked for them, according to an email I received. I tried this filter 5 times and nothing so I don't believe them, but I guess it's their way of refusing a refund, great policy, huh, calm youe customers liars and refuse to give them their money back, UTTERLY SHAMEFUL. This was not my 1st time purchasing from them, but it will the last
2nd UPDATE
I have been informed that refund was generated for this filter, however, the bio granules I returned (they are useless without the filter) were not considered for refund or the cost of postage I incurred, so I am still out of pocket, which is very dissappointing

XXL filters, cheapest on the net and fast delivery. Much obliged, will shop again.

I've ordered a few aquarium items from Pro Shrimp now and i've always been impressed. Quick delivery, good products and decent prices. Plants arrived in good condition and survived well. I will continue to use them for my aquariums needs going forward.

Great product prices, speedy delivery. Thank you!

Best prices on aquatic plants ,top quality very happy

Ordered everything i needed to start up a tropical aquarium! Unfortunately the tank arrived shattered, but pro shrimp was excellent and sent a new one in less than 24h! Really lovely store <3

First time getting shrimp so I wanted to make sure I did everything right, pro shrimp have great descriptions on their items, everything is as described and at an extremely great price, managed to get my entire set up off their website
Shipping was extremely fast and everything was packed with alot of care, plants and moss arrived healthy
Can't recommend enough if you're looking for anything for your aquarium, will be ordering for all my shrimps needs!
Thankyou pro shrimp!

The 'shrimp safe' plants killed 75% of my shrimp between 2 tanks on opposite sides of the house, no other changes. I'd rinsed and soaked for an hour which is beyond pro-shrimps recommendation on their website. I'm pretty experienced and knowledgeable with shrimp and planted tanks, I've never had anything like this happen. I've bought from this company 3 times before this but never again. £6 refund for 7 plants that have gone in the bin and over 50 dead shrimp. I try to support small businesses but this was a mistake. If you choose to buy from here please quarantine properly. Tried to contact customer service twice and got fobbed off. I cannot find a way to leave a review on the website or via emails from them.

I’ve used this company twice and both times nearly half the plants I ordered were damaged beyond use
Will not use them again

I have bought several items from Pro Shrimp and now consider them to be my first choice for aquarium supplies. I have ordered a good number of in vitro plants, and along with fast delivery I've received vibrant, healthy plants. There was only one occasion where one of the plants came looking almost black - I planted it . . . and there are some shoots of green. So, all in all, a good source for plants and other supplies.

Excellent company. I have bought from pro-shrimp more than dozen times and they always deliver a speedy and professional service.
On one occasion the ordered item was not working. Customer support replied really fast and replaced it for me quickly.
Highly recommend!

I have bought a few items from Pro-Shrimp before with no issues. I have always found them efficient when processing the order and linked with prompt shipping makes an excellent package. My wife recently purchased for me a pond aeration pump and found a problem when setting up. I then emailed them and they just promptly sent out a replacement part solving the issue which again showed their commitment to excellent & efficient customer service, and, have no reservation in recommending them to anybody.

quality shellfish - one of my favorites

Tank arrived with a broken side. They replaced. The light didn't work so they replaced it with a new hood and the light. For me, this is first-class service. You never know what can happen to any goods in transit. For me, the culprit in all damages was DHL for not taking care, For the tank to break in such a way it must have taken some bashing. This is not good but that's not down to pro shrimp. For me, I can thank Pro shrimp for its great service and will get my recommendation for sure. Once again thank you for a great service.

Good prices and excellent customer service.

Ordered my first nano tank and was delivered with a scratch on the glass. Luckily I have a full video and pictures of the unboxing to prove that it came like that. Was really sp dissapointed as this is my first tank. Customer service took time to respond.

Bought from pro shrimp a few times and always been really impressed, had an issue with one of the plants I’d bought but they couldn’t be more helpful and It was sorted within hours. Delivery has always been quick too. Would recommend :)

I love pro shrimp.
Ordered from here a few times and any issues have been sorted promptly. I had one smashed up plant, emailed them and received a new plant in the next few days. I had an issue with some snail food and the team recommended one that my snails looove! (snail dinner).
We are only human so mistakes can be made, i rate people on how they fix the issue and their customer service is great.
Thanks pro shrimp :)