Prime Medic Arvostelua 

Doctor was great! Easy to understand
Script came straight through.
I swear by them

It was quick and super easy, the dr was attentive and helpful. The appointment process was easy, responsive time was fast and the service was great

Fast efficient understanding and competent - easy to communicate to and fast response - the only way to see a GP in regional areas - cannot recommend highly enough

Fast service and great customer service

Very easy thankyou

I booked an appointment that included two appointments. I spoke to the lady on the phone for about five minutes in the first appointment and she couldn’t help, the appointment was really unprofessional. As they didn’t help , I contacted them and they agreed to refund $250 of the fee for the second appointment even though I felt that they should’ve refunded all of it . However, we are now going on 30 days from the appointment and from the requested refund and from the time that they said that they would refund me and I still haven’t received a sent back. When I call paramedic, I’m answered by the same person who continues to say that it’s with the accounts department is being processed.. I feel like he’s the only person that works there, I’ve also sent five emails and other than the first email. I’m saying that the refund made the $250. I have never received a response to any other email., I’ve asked to speak to management who I’m told would call me back and no one ever calls me back. To this day, I’m still waiting for my money to be returned. I will need to file an NCAT I believe to get the money back in the end. I cannot believe how unprofessional this company is. I would never recommend them in my life. All you have to do is give him a phone call to see what I mean by how unprofessional they are . Still no refund or no responses to any emails .

Easy to use just request callback and a doctor calls you. It’s Bulk billed and I can get a script or medical certificate.

Very easy and convenient

Response time was fast.

⭐⭐⭐⭐⭐

Outstanding service from Prime Medic!

I couldn’t be happier with the service I received from Prime Medic. The entire process was incredibly quick, straightforward and professional from start to finish.

Alex and Bob were both fantastic to deal with, and I really appreciated how promptly they responded and organised everything. The communication was excellent, and they made what could have been a stressful process extremely easy.

A special thank you to Dr Daniel Chen as well for organising my medical certificate so promptly. It was genuinely refreshing to receive such efficient and professional service.

I would have absolutely no hesitation recommending Prime Medic to anyone looking for a reliable, professional and responsive service. 10/10 from me highly recommended! 👏

I have been using this virtual health service for the past 6 months and have been extremely impressed with the professionalism and level of care provided. The service is always friendly, compassionate and thorough, and I have consistently felt listened to and well cared for.
The standard of care has always been excellent, and I would happily recommend this service to others.

Doctors were quick and efficient

Scrips sent straight away and doctor very helpful and nice on the phone.

I posted a review about a week ago and 2 days ago I received an email stating that they were sorry and so on so forth but the email ended in what it felt like a passive aggressive threat where they asked me to take my trust pilot review down and then I’ll be able to get my refund? I laughed. They want to withhold my money until I remove a review that was truthfully written about my experience of not being able to get a refund after a month of countless emails and calls!

I declined. Since it was 399 dollars , I agreed to remove the review within good faith when the money reached my bank account .

But It’s gets worse……..

I received an email this evening stating my refund is now processed into my prime medic “wallet” . I gasped. As if I ever want to use their service again? And it was never an option given to me in the first place , I got told over the phone plenty of times it was going to be refunded into my bank account .

At this stage , I’m at a loss. 399 dollars is a lot of money and I’m extremely upset and frustrated by this situation .

Please anyone read this. Do NOT use prime medic , go to any other Telehealth brand because nothing can be worse than this company.

I've been with prime medic a lot of years they are very prompt and quick .Also the doctors that prime medic sends are caring and precise . And the best advice was given to me. Thankyou PRIME MEDIC

Great experience really prompt and got everything that I need thank you

Prompt, efficient & friendly.
Lifesavers

The staff was so helpful and extremely prompt with all responses and listening. They actually were thoughtful and helpful. Thanks heaps and I will definitely be using this site again.

I waited a long time for them to answer the phone only to hang up on me quickly. So rude

Always professional and very helpful. Great service.