Company has terrible customer service. Have emailed them multiple times about my order & have heard nothing in weeks. Their website claims shipping next day & all that but my order has still not shipp... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The products actually work as described. Great quality target gives peaceought mind. Customer service give you live genuine people and great service . Any issue i had with items in my order that were... Näytä lisää
Yritys on vastannut
Learning about how all of our products contain microplastics and going through the grueling process to remove as much as possible is a lot. Primals makes an amazing set of products that are good for y... Näytä lisää
Yritys on vastannut
We've been using the Primal's electric toothbrush and horse bristles, as well as the boar bristles, for the last two months, and we will continue to do so as a family. We've been very impressed with... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Your one-stop shop to live toxin-free! Everything you need to make your daily routine toxin non-toxic including plastic-free toothbrushes, fluoride-free toothpaste, filtered showerheads & more! We also offer a customer satisfaction guarantee, phone calling support 7 days a week 9 AM - 5 PM EST and 24/7 email customer support! If you ever have an issue with your order, not to worry - simply reach out to us and we will make it right, fast!
Yhteystiedot
Yhdysvallat
- (808) 201-1549
- lauryn@primal.shop
- primals.shop
4,5
Erinomainen
125 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 80 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I literally have every Primals product…
I literally have every Primals product and I love them all! I only wish they made more products! Organic cotton boxers, merino wool boxers, horse and boars' hair toothbrush, toothpaste tablets, body wash, shampoo, air purifiers, shower head filter - are all terrific. Highly recommend them all!
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Okay, the full lineup! That's dedication. More products are coming, promise!!
The toothbrush heads for the Sonicare…
The toothbrush heads for the Sonicare toothbrush work amazingly. I originally tried the Sonicare toothbrush head that worked quite well, but Primals replacement head was actually better & more comfortable. Though the order did take awhile, Primal included some free samples of various things that were greatly appreciated. Customer service was very prompt in their response. Thank you Lauryn.
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Thank you for this, and apologies for the wait on your order. Great to hear the heads are outperforming the originals, and that the samples were a nice surprise. Passing your thanks to our team :)
I LOVE how soft these toothbrushes feel…
I LOVE how soft these toothbrushes feel while I use them! Soft as a pillow and I can rest assured knowing I’m not having microplastics and toxins for breakfast. So worth the$$!
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Soft as a pillow" might be our new tagline. Thanks Lin!!
Getting rid of my plastic toothbrush is…
Getting rid of my plastic toothbrush is the best feeling in the world. Well not the best but it’s right up there!
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
One less plastic brush in the world. Love it, thanks Cheryl!
They don't answer about crucial…
They don't answer about crucial questions on their products... They are hiding a potential usage of chemicals on "eco" products!
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Hey there,
Thank you for reaching out, and we're sorry if any of your questions went unanswered.
We're always happy to go into detail about what goes into our products, materials, and sourcing, and manufacturing included. Nothing about that is off limits, and full ingredient and material information is listed on each product page.
If there's something specific you'd like clarified, please email us at lauryn@primals.shop Our customer service inbox is the fastest way to reach us, and we respond to every message that comes through. We'd genuinely welcome the question.
My order never came
My order never came! But they are still trying to take money from my account!! By luck i canceled my bankaccount but i still get mails monthly that they are waiting for a payment because i have a subscription! I canceled that subscription the first month but they keep sending me mails for the next payment. This company is a scam!! Watch out!!
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Hey AJ,
Thank you for taking the time to share this.
We're sorry to hear your order hasn't arrived yet, and we want to make sure this gets sorted out for you properly.
Subscriptions are always selected by our customers and cancellations are straightforward.
Customers can cancel anytime through the customer portal or simply by reaching out to us directly and we take care of it right away.
Some items are pre-order or may still be in transit, so we'd like to check the status of this order directly.
For further clarification on what happened, please reach out to us at lauryn@primals.shop so we can get this resolved for you. We respond to each and every email 24/7 and we want to make this right.
I absolutely love primals
I absolutely love primals! Their products have been so helpful for me trying to live a healthier lifestyle and reduce the chemicals and toxins I consume. Their customer support is super friendly and always replies quickly, which is so rare these days.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Thanks Savannah, this is lovely to read.
Cutting down on the everyday chemicals is a slow process, so it's good to know the PRIMALS products have made that easier. And we do try hard on the support side, so hearing that stood out to you means a lot.
Thanks for being with us
I ordered the single shower head from…
I ordered the single shower head from PRIMALS and was not disappointed! In the process of ordering, the promotion prompted for two free gifts with the shower head purchase. I went to claim the free gifts but due to a computer glitch, I didn’t get my free gifts. I emailed Lauryn (the founder) and was in contact with her in very short order. She emailed me back within an hour and made the order right away! I’m a very pleased customer and would do business with people like this and day! As should you !!
Thanks Lauryn!
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Lovely to read, thank you! Lauryn will see this one
Excellent Customer Service
I found an issue with my order after placement. I contacted Mel (thanks again) and he was able to quickly correct things without hassle. Great service!
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Mel's getting a copy of this one. Thanks so much!!
Great product and customer support!
Great product and customer support!
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Appreciate this, thank you Stella!
Lauryn was amazing!!! Great products and customer service!!!
Lauryn was amazing, made a mistake on my order and she responded in minutes. Resolved right away, can’t wait to use their products. Highly recommend!
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Passing this straight to Lauryn, she'll be thrilled. Thanks Daniel
Briefs
I ordered the briefs and they're extremely nice, they're comfortable and breathable.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Comfortable, breathable, and organic!! Exactly what we were going for. Thanks Andres :)
Great Experience
Have bought several items from their online shop and amazon and items always arrived on time. The boxers specifically are my favorite.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Good to know the PRIMALS Boxers are winning, thanks Aneesh!
High quality products
Love the horse hair toothbrush! Great for my sensitive teeth while still getting a nice clean feeling. The shipping is fast and reliable. My boyfriend loves the 100% cotton boxers, very breathable and lightweight.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Thanks Naomi, and glad your boyfriend's a fan of the boxers too!!
Fast Shipping, Great Product
I’ve ordered from them on their website and on Tiktok Shop. On both instances, their products would always be shipped and arrive at my doorsteps within a week. Their Horsehair toothbrushes are perfect due to the softer feel they provide while also not using any plastic components.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Thanks Ethan, glad the horsehair ones are a hit!
very unprofessional
placed an order for tooth brushes and boxers 6 weeks ago.
sent an email asking where my order was, Lauryn replied (July 3rd) the boxers are on pre-order, they haven't sent the order yet but was no communication.
I asked her to send the tooth brushes now and the boxers later.(was confirmed)
yesterday (July 11th) asked Lauryn again where the order for the tooth brushes was, her reply was that the tooth brushes went out of stock but again was no communication at all.
I have cancelled the orders
Unfortunately didn't get the chance to experience the products this is just a service review
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Hey Daniel,
Thank you for taking the time to share this, and we're sorry for the experience you had.
We've recently run into unexpected stock shortages that we hadn't anticipated, and that's what caused the delay on your order. That said, you shouldn't have had to chase us for an update — we should have reached out to you first. That part is on us.
We can confirm your orders have been cancelled and no further charges will be going out to you.
We'd still like to make this right whenever you're ready. Please reach out to us at lauryn@primals.shop and we'll take care of you directly.
Excellent Quality, Outstanding Customer Service, and a Healthier Home
I’ve had a fantastic experience with PRIMALS. Their products are high quality, customer service is responsive and helpful, and I love their focus on supporting a cleaner, more toxin-conscious home. The products have become part of my daily routine, and I highly recommend them to anyone looking for simple, healthier home upgrades.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Appreciate this Mark, really glad you're loving them :D
Ordered a month ago and nothing sent…no reply to emails
Ordered a month ago and nothing sent yet. They promise next day delivery. Also I have emailed serval times and no reply at all.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Hey Billie,
Thank you for taking the time to share this, and we're sorry for the wait.
Our standard shipping timelines apply to in-stock items. Some products are listed as pre-order, and those ship once stock arrives we appreciate that isn't always obvious at a glance, and it's something we're working on making clearer.
On the emails, we do respond to every message that comes in, so if a reply hasn't reached you, it may have landed in spam. That's not the experience we want anyone to have.
To confirm, this order has been fully closed out on our end and no further charges will be going out to you. If anything else comes up, we're always reachable at lauryn@primals.shop.
Signed me up to subscription with out permission
Tooth brushed took two weeks to come. They are also very poor quality. One month later they took money out of my account without my permission and sent me another order. I never signed up to a subscription. The company is a scam
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Hey Felix,
Thank you for taking the time to share this, and we're sorry to hear about your experience.
Both subscription and one-time purchase options are available on our product pages, and whichever option is chosen is shown on the invoice and in the order confirmation email.
We offer subscriptions because most of our customers prefer a refill every 4 to 6 months at a discounted price, along with free gifts along the way, but it's never the only way to buy from us as we have a one-time purchase option.
Cancelling is straightforward and can be done anytime through the customer portal, or by reaching out to us directly and we take care of it right away.
Our customer service inbox is available 24/7 and we respond to every message that comes through. Please email us at lauryn@primals.shop and we'll confirm this is fully cancelled and get it resolved for you.
No answer
Very difficult to try and get answers out of this company not surprised giving the scores from everybody else do you suffer favour guys and go with someone different they haven't answered my experience the shop app is absolutely disgraceful they don't help either go with someone else that's plenty of companies that do the same thing... AVOID...😳😳
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PRIMALS
Hey Adam,
Thank you for taking the time to share this, and we're sorry your message went unanswered.
Our customer service inbox is available 24/7 and is the fastest way to reach us, we respond to every message that comes through, so if you've reached out through another channel it's worth sending it our way directly.
Please email us at lauryn@primals.shop and we'll get you an answer and sort out whatever you need.
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