Prettylittlecosmetics Arvostelua 

I am very disappointed with this company nobody reply’s to any messages. I put in an order just after Christmas and had one update email to say it had been sent on the 8th of January and then nothing. I have tried on a few different platforms to get in touch but I have had only one message on instagram. Even now they have stopped replying on there. I would like to cancel order but again have not had reply. I would seriously reconsider if you want order from here as not reliable at all.

It’s hilarious how the owner tries to call the one star reviews fraudsters and fake accounts. I am very much real. The owner could respond immediately and quick for ordering a customised palette during Christmas time. We spoke over multiple days and they replied within the same day. A month later asking where my pallets are all communication closes. This means they’re purposely not responding and know exactly what they’re doing. If you can respond fast and quick during the busiest period of the year, you can definitely respond fast outside of that. They also deleted my comment which confirms that they know what they are doing. It’s really ugly and sad they spend so much time on making their iG account look real, only to not care about customers their orders arriving. I’ll be opening a bank dispute as well. You can threaten me with your proof of shipping the parcel but I have numerous screenshots of you never getting back to me. Plus, I am not the only one who got scammed, all the one star reviews here strengthen my claim. Also, I have never had to wait MORE THAN A MONTH for any parcel to arrive to me. I don’t know where you are shipping from but the lack of communication together with the insanely long shipping time is improper and ridiculous. Shame on you.

I made an order before Christmas and never received it. Tried to reach them for almost 2 month now they dont respond to any of my email and they even deleted my comment on Instagram. Extremely unprofessional and disrespectful.

I've placed an order before Christmas. It never shipped and hence I was trying to contact them (website, email, Instagram), however they do not bother to respond. They even deleted my comments on Instagram where I was trying to find out about the status of my order.

J’ai effectué une commande le 12 Décembre pour un montant de presque 76€ !
Commande jamais reçu et aucun suivi postal !
Je leur ai envoyé une demande de remboursement…

Site pas sérieux à fuir !

After a month I thought my package wouldn't arrive, but luckily it did and I canceled my bank claim. Unfortunately, many of the glitters I purchased dried out and would not stick to my skin or go on smoothly. They look just fine in the little pot, but swatching them is the problem.

EXTREMELY Disappointed.

I was so anxious to receive my order. I made my purchase since October 11th 2024. After inquiring about the status of my order, I received a response from Customer Service on December 11th, 2024 asking, "Have you not received this order?". Since then, it's just crickets!! No response to my follow-up emails. I am am so upset!

I have been quite polite and extremely patient. I have requested my money back, but of course...no response! This is so unprofessional. To whom can I escalate my claim? If you are unable to deliver my goods, then please refund me my 'hard-earned' money. Thank you! 

Customer service unreachable. Written to them on their email. And also on their Instagram, I see them commenting back to other users but not me, IS BEEN OVER A MONTH SINCE I ORDER MY EYESHADOWS (nov28, 2024) BUT NOTHING NO RESPONSE, NO EYESHADOWS NOTHING I WILL NEVER ORDER FROM THEM AGAIN HORRIBLE CUSTOMER SERVICE WHAT A WASTE OF MONEY.
ORDER # PLC1463

1 mois que j'attends des cadeaux de Noël et toujours en route... Je suis très déçue

I’m still waiting for my pallet my boyfriend ordered a 150$ Glitter pallet for me for Christmas we have been waiting and waiting says shipped but still nothing.. can’t wait to get my pallet I hope i get it soon

Scam alert. Yes their social media posts the most beautiful glitter makeup you will ever see but sadly you will never receive it. I’m done going back and forth with these people. Such a shame, I really wanted to wear the Christmas glitter for the holiday too. $200 wasted. I’m just going to go to my bank and dispute.

I am so sick of this. I ordered 3 glitters for a friends birthday in September it is now the end of November. I got little to no contact or updates I was told from October 4th until 3 weeks ago that it’s “on its way” when I spoke to associates they gave me vague answers. I got tired of waiting and canceled my order and requested a refund. Which was confirmed by an associate then I never received it. On top of that now that my order was cancelled I can no longer speak to an associate. I feel scammed and I want my money back. On top of that I have attempted reaching out on social media with no response.

worst thing i ever bought..
they didn't bring me the products I ordered, they took a long time to arrive, it hasn't been long since I received them and they have dried out and the colors have faded, they have turned an ugly yellow

I ordered some make up from this brand, however, it never arrived. In good faith I talked with the owner on Instagram DM, and she offered to make a refund if it didn't arrive in 2 days- when it didn't arrive in 4 I reached out again, and... never heard back. Looks like some orders do make it through, but based on the % of comments, she is keeping more money than what she delivers...

Still waiting for my order placed on August 26th. The only way to get in contact is via WhatsApp and everytime it takes a week for this company to respond. They have plenty of time to post on Instagram for that matter. Each time I look I see new posts and videos. The first response was an invalid track & trace, so they promised to send another package with a fast tracked service. Again I am waiting for 2 weeks and I have been asking multiple times for a track&trace number which haven’t been given so far. I only get promise on promise. It’s only words an no action. I am really supportive on small businesses, but this really feels like a scam. Customer service is not really into their dictionary. Will never order here again.

Never received what I ordered. They also change the price of their product every day. I’m now trying to get a refund

So I placed an order, just like everyone else, in July. Weeks went by and I heard nothing, just like everyone else. I eventually reached out to the company about not getting any email to be able to track my package, like everyone else. They took a while to respond, and I had to message them on Instagram as well. They said a confirmation email was sent to me about 2 1/2 weeks back on the 5th, which it wasn’t. Okay, no problem. The issue is that the new email they sent me to track it, was useless. I still wasn’t able to track it. It just said “on its way” the entire time. It still says that even though my order was delivered a few days ago. Then today I got another email that my order was delivered to San Jose, CA. That’s not where I live, so i’m not sure what that is. Did they duplicate my order and send it elsewhere? Super confusing. Oh and the worst part is that my order isn’t even correct. Two of the products I ordered aren’t what came in the mail. All that time and they couldn’t even get it right smh. I would’ve reached out and asked them for the correct items, but it’s not even worth my time at this point. The products are nice, I won’t lie, but it would’ve been less stressful getting them from a better company.

WHEN ALL THESE PEOPLE TELL YOU ITS A SCAM!! IT IS! I ORDERED FROM THESE PEOPLE LIKE 8 WEEKS AGO BECAUSE THEY ADVERTISED THEY HAD A 50% OFF SALE! THEY NEVER GAVE ME A TRACKING NUMBER AND WEEKS WENT BY WITH NO PACKAGE. WHEN YOU TRY TO REPORT THEM ON "THE SHOP" APP IT SAYS REACH OUT TO THE CARRIER TO ASK THEM WHERE THE PACKAGE IS. I CANT DO THAT WITHOUT A TRACKING NUMBER. WHEN I EMAILED "PRETTY LITTLE COSMETICS" I RECIEVED NO REPLY. THEN A WEEK LATER I GET A NOTIFICATION ON THE SHOP APP SAYING IT WAS DELIVERED AND IT WASNT. I WANT MY STUFF OR MY MONEY. IM GOING TO THE BBB TO FILE A REPORT AND SO SHOULD ALL OF YOU! THEYLL AT LEAST GIVE YOUR MONEY BACK!

I bought some of these glitters second hand and I absolutely loved them. So I bought a custom palette from their site and was super excited, but got an email from them saying my order was canceled due to some website issue and that I would be refunded. I tried reaching out multiple times for more information, but they just don't respond and will delete comments on their Facebook and Instagram instead of just addressing their customers. I really wanted the products I ordered and still do, but after a month of no response and no refund, I had to file a dispute with my bank. Very sad and without glitter, not sure why they can't just answer people. I would have become a regular buyer.

Hello, it is a scam! I place order in may because they had 50% discount, they cancelled my order due to issues they had with their old website. Money never came back to my account (5-10 bussines days they said). They don’t reply on e mails, DMs on instagram or chat on website but he/she/they have courage to advertise products at the same time and screw people around the world. We are talking about instragram account with half million followers and I can’t believe they have audacity to reply on other reviews here. However, I started the procedure with bank so whatever they planned to do with my money - good luck!