Premier Talk Arvostelua 

Ruby dealt with my enquiry in a friendly and professional
manner and answered all my queries.

Calling to get through to someone is near on impossible! You are put straight into a queue which lasts for ages. I chose to do the call back option as was calling on behalf of my grandparents and wanted to try every thing I could. It did take 4 hours to get a call back.
I can’t remember her name, but the lady who called me back was lovely. She was apologetic that my Nan and I had been trying to get through to someone for days. She sorted my issues straight away, even happy to stay on the phone while I messaged my Nan to ask what she wanted to do. I believe she’s quite new to the company - a great asset!

I received a call back from Belle, she was able to give me information regarding a life line. Belle was confident and clear

Your assistant Tiahh was very helpful today. She phoned when said she would. Explaying everything and what will happen next. Very polite fun understanding lady. A credit to your company.

Thank you Mae from you kindly service this morning. Your support and patience were very much appreciated. Your knowledge of the system upgrade was evident when you explained the changes to us detail. Talking us through the new contract was also clear and concise.
Enjoy the rest of your day, N & M

Tia was most helpful. She listened to my problems and sorted them quickly and efficiently. First class operative.

Ruby took the time to explain to me the pros of updating my contract alongside the need to change from analogue to digital. She allowed me the time to ask questions and to ask for the discussion to be emailed to me.

Have written a review and if no outcome will put the whole sorry tale on the BBC
They have a special programme that sorts out problems on air

Very very very difficult to get hold of!!! Tried yesterday and was on hold for an hour before giving up. Tried again this afternoon and had the same result!

When premier finally responded to my calls which I have to say took several days! I finally managed to speaker to a representative called Tiahh who helpful although still training she gave me answers to my questions if she was unsure she discussed with her trainer before confirming her answer or clarifying. She was very pleasant and understanding and I wish her every success in her new post I'm sure she will be an asset to the team.

I definitely was thrilled with Ruby. She appeared to solve a long standing issue with billing( PT haven't taken a payment since December). She appeared to solve the problems. I don't know if it's Ruby or the billing department, but once again I am having issues

I rang as my elderly parents did not understand the transfer of landline service from analogue to digital and thought they were being scammed. It took a while for the call back but, once I spoke to Belle, she was extremely helpful and friendly. She understood the difficulties in helping elderly parents, arranged for me to be the first point of contact going forward and we agreed a plan for arranging the transfer of the landline to digital. Belle also proposed a slightly lower priced package for the services they use which was appreciated. Thank you for your help Belle.

My mum was an account holder and died last month. They’re the only company I have dealt with who couldn’t deal with the admin involved on one day. They continued to send letters and bills addressed to my mum after I had informed them of her death and these went to her house which was empty. They then charged £165 just to shut her account even under the circumstances of her death. Staff were polite but this is exorbitant and not in keeping with the many other firms and providers I’ve dealt with as mum’s executor. I’d advise you to shop around because these guys leave a bad taste in the mouth.

Just helpful and explained everything

Yesterday Leanna very kindly called me back and tried to resolve my continuing problem. She listen well, was attentive and investigated as far as she was able before passing the matter on to the finance team to hopefully resolve completely this time.
Leanne has a lovely warm personality and takes a pride in her work and has excellent customer services skills.
Thank you
Wendy

Tiahh was really helpful and sorted my problem. My Mum had over paid on 2 months and because I hadn't said anything last month she cannot have a refund for April but she was unaware because she hadn't been sent a paper bill as has always been requested, a bit disappointing. Tiahh did her best for me and has arranged for future paper invoices and the May refund, thank you Tiahh2

It did take a while to get through but I finally spoken to Thiahh who was very polite and helpful which was very commendable considering she was relatively new to the job. I got what I needed from the call. Absolutely no problem.

High prices won't answer phones!!
Been trying to cancel contract have phoned there lines are always busy I've been waiting over 30mins on many occasions saying lines are busy high volume of calls(JOKE PHONED AT 9.05 AND THERE SO BUSY)done reback.. they rang me phone rang twice then it cut of!! I just want to cancel contract. .for god sake make it easy!! A TERRIBLE SERVICE DON'T BOTHER!!

Very long Hold deiays trying to contact & complain about incorrect assumptions concerning reason for retention of analogue system.