DigitalFibre Arvostelua 

Very helpful and did everything she said she would. Very pleasant and friendly. Lady called Tiah

Thank you again Chloe for speaking to me and sorting out my mum’s billing issues; hopefully next month it will run smoothly! Always a pleasure to speak to her!

After months of frustration with Digital Fibre, it was a pleasure to speak with Mae. She quickly became aware of my concerns about inaccurate invoices and promptly calculated and agreed the credits. She promptly emailed me with our agreement of the amount to be credited and has passed that information to her colleagues.

You haven’t provided the service that you promised to do & haven’t full filled the expectations that you said you were going to do in order which in turn convinced me to switch from my current supplier! You’ve caused nothing but problems & in response to this we’ve lost business because of it! It’s unacceptable!

Mya was excellent she listened to my query was sympathetic and resolved it immediately. She is a credit to your organisation

Dreadful customer experience…

My vulnerable 86yr old Mum who lives alone and is recently out of hospital has been without a working phone line for over a month now

I have spent probably 20hrs on hold and trying to get this resolved with no urgency from Digital Fibre

I normally never get phone calls returned and staff although pleasant when you talk to them are clearly overworked with no focus on clearing urgent issues

Spoke to tiahh . Very helpfull and got my questions emailed to right departments when speaking to me on phone . Great aftercare service , easy to deal with.

Chloe and Tia have both been fantastic look after the business account. Professional down to earth and 'real' people.

Today I spoke to Belle. I’ve been having issues since moving companies. With what Belle assisted with she was very professional & helpful. There are still a few things that are to be sorted out with digital fibre but today I was very happy with what Belle assisted me in. She’s a lovely young girl who I hope the company appreciate. Thanks again Belle

STAY AWAY FROM THIS COMPANY, they pressured my Uncle into a contract by cold calling him, telling him BT were switching off the old landlines & he had to do something NOW to stop the lose of his home phone & his telephone number, he has never had broadband, knows nothing about the internet & how to use it, doesn’t even have a mobile, so his only contact is by his home phone landline, he has communication issues & understanding issues following a stroke, but they manage to coerce him into a contract, taking on average £95.98 per month, when it originally started in June 2025 it was for £55.73 which is still expensive for a basic landline user, but in January 2026 they took £186 using the direct debit & as yet have given no explanation why!!🤬I have now helped him set up a new home phone with BT costing just £21.09 per month, when speaking to BT they didn’t even know who this Digital Fibre company were, in my opinion they are opportunistic, immoral con people, praying on older, vulnerable members of our society, taking 100’s of pound from their bank accounts for a service they neither need or want🤬disgraceful!! They should be ashamed!!

Mya was amazing at fixing my phone line. Thank you Mya

We have had to ring quite a few times with queries to our bills. Things are added on that we have not asked for. We changed recently to Digital Fibre because they were cheaper than BT but now within a few months they are the same. Speaking to Tiahh she sorted it all out for us, so now we should be back to the amount we started on. We wont know if this has worked until next month.

Very poor customer service. Pls don't go with this company. This company lass my 3 day business. I made very big mistakes choosing this company

Went live with this company on the 3rd June. Had no notification on this happening so came into work with no network. Had the modem sent but no phone for the business and have called twice now about the phone. All calls have been diverted onto my mobile since the 3rd which is a pain for my private time. Been told a phone was arriving over a week ago and as of yet I still have no phone. Calling this company can take ages for someone to answer back also. It's all been a bit of a nightmare and I wished I hadn't changed companies now.

'simple transition' was as it was sold to me . Now been without any telephone line for 8 days , potentially thousands of pounds down . No promised return calls . Absolute shambles , avoid at all cost

in answer to Digital Fibres reply to our review.
You did investigate but unfortunately you did not answer the complaint I had from the beginning. I asked for a recording of the salespersons initial conversations with us and we were told you would check the recording, then you told us you do not keep recordings of salesperson phone call and then you told me again that you could not find the recording. As we feel that the salesperson gave us misleading answers.

Chloe was utterly fantastic and very professional. She sorted my problem out with charm and efficiency . Thank you very much Chloe.

The lady on the phone was really nice and helpful

This unbearable saga started with a sales phone call on the 14th of May selling me what a wonderful 'UK' company Digital Fibre was, they could provide a far better and more competitive priced phone and broadband service than I had previously, and had a wonderful relationship with Openreach etc etc, I was enticed, and would have a follow-up call the following day which I duly received from Sophie (who, throughout the saga has been professional). During both of those inital calls I asked 'what would be the number to call in faults', living in a very rural area it is a priority as we have had a few v.bad autumn's where fallen trees etc have created havoc, I was told on both occasions that the phone number I was on would get results. I was to receive the welcome pack the following day outlining the contract followed by a 14 day cooling off period. I had given them payment details and daily checked for the email which didn't arrive (yes I did check the spam files, no it wasn't in there!) I tried to contact them via phone on 2 occassions at this point to no avail and no answer, I contacted my then present provider to explain the situation and arrange a new contract with them, I again tried to contact DF on the "faults" number, again no response, but was receiving regular updates from my then provider with the new deal option, all informed. By this point I had not had neither correspondence or contact from DF. Move on to 27/05 a router, unmarked arrived by post, 28/05 phones arrived, once again I tried to ring DF to ask whether these items were from them and confirm cancellation. 29/05 our phone and broadband service were switched off! Attempted contact by myself over the weekend, unsuccessful. Roll on to 01/06 and I received a call on my mobile at work from DF, long conversation with Sophie regarding the fact I hadn't received welcome pack and information etc, that I would like to cancel, etc, Sophie was sympathetic, but we still had no service.

Thursday 4th I received a mobile call from a member of staff, tone was threatening and no I couldn't leave the contract without paying a fine of £360! This, on setting up their equipment, transpired, did not work. I'm assuming this individuals job was to rile me as I was then transferred to another (I have all the names), now I can only assume that this was the bosses son as I cannot imagine that any other person could ever get away with the vile self-satisfied diatribe I received from him! He asked me to give him the background, I only got as far as 'I was to receive the welcome pack via email which never arrived...', he became totally defensive at full volume about how I should accept that that was just 'human error' and that was enough of a reason! Voices were raised! Without detailing this conversation too much, but to give you an idea, as it should be used for customer care training of how NOT to deal with the public! After the dialogue took a bizarre turn, as by now I was extremely upset, he suddenly became 'jolly', promised another reduction in price, a better deal in a 'happy with his action' tone.

I have made a simple transcript of that phone call, quite shocking and upsetting.

08/06 I was notified via my bank app that a £179 setting up fee was taken from my account by Digital Fibre, but the system still does not work at this point. I followed that shock transaction with a phone call to Sophie informing her that I'd cancelled the DD, I also suggested that hadn't we better check to what email address they claimed that they had taken down in the initial call, would they not like my correct email? I eventually received the Welcome pack I should have received on the 15/05 on the 05/06.

We are now on day 17 without phone or internet, by the way did I mention we were running a business from here? We are also 'on-call' for elderly family members who often contact us for assistance during the night, it's a fraught and stressful time. Openreach have done their best to get us 'up and running', but the problem is all on DFs side, there is nothing more Openreach can do, they have liaised with DF as have I. I asked them to contact me with an update or release me from the contract as of lunchtime Monday 14th, I was not contacted, and still have no service.

After a shaky start when I couldn't make outgoing calls, it's all been sorted out. Phew.