Great experience with website and ordering. Delivery was ok and updated me. Only thing I would recommend to the company is put do not bend on the envelope as 4 of my prints inside got bent as the del... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
very well packed, though the delivery was a bit slow but it arrived. Plastic transparency is also well protected with removable plastic sheets (both sides) but transparency could be a bit thicker, I d... Näytä lisää
I recently ordered four posters from The Poster Store, and I couldn’t be happier with my purchase! The posters arrived in perfect condition, and the quality is fantastic - crisp prints on high-quality... Näytä lisää
Really poor experience from start to finish. I ordered on 26th September and it supposedly shipped on the 30th, finally turning up just before 5th October. The tracking was a total joke... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Do you have questions about the order, payment, shipping times or general questions about Poster Store? Send an email to info@posterstore.co.uk and receive an answer within 24 hours. (Mon-Fri 9:00 -17:00).
Yhteystiedot
3,6
Keskitasoinen
8 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 63 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The greatest difficulty was choosing…
The greatest difficulty was choosing what I wanted, after that placing the order was very straightforward.
A great choice of both posters and frames so it took a bit of time to decide but I'm happy with my choices and look forward to receiving them.
Thanks.
4. helmikuuta 2025
Oma-aloitteinen arvostelu
broken item
it came broken and have awful customer service so didn't receive a new one
20. tammikuuta 2025
Vastaus yritykseltä Poster Store
Hi Chloe,
We're sorry to hear your frames arrived damaged. While we carefully choose our packaging to ensure safe delivery, occasional damage can still occur during transit. We apologize for any inconvenience this has caused and appreciate your understanding.
Our Customer Service team will contact you soon to resolve this issue. We value your input and are committed to finding a solution that restores your confidence in our products.
Thank you for your patience. We look forward to assisting you and ensuring your satisfaction.
Team Poster Store
Lovely images but sizes were t consistent
The pictures are lovely but I ordered 30 x 40 prints and all 3 of them actually differed in size. Some images were too small for the aperture in the frame.
21. tammikuuta 2025
Vastaus yritykseltä Poster Store
Hi,
We’re genuinely sorry to hear that you are not satisfied with the prints you ordered. Your feedback is vital to us, and we appreciate you taking the time to share your thoughts.
We strive to provide accurate product descriptions and clearly showcase the printed white border in our images, but we understand that expectations can sometimes differ from reality.
If you have any specific concerns about defective items or if there's anything we can do to improve your experience, please reach out to our Customer Service team through our website contact page. We are dedicated to resolving any issues and ensuring your satisfaction with your purchase.
Thank you for your understanding, and we hope to serve you better in the future.
Team Poster Store
The delivery time is too long
The delivery time is too long!
Order placed on 2024-12-21 and products not delivered yet on 03.02.2025!!!
3. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poster Store
Hi Viorel,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services.
Sadly I cannot find any contact information attached to your review. We will request contact information from you so we can reach out and assist you further. Kindly ask you to contact our customer service to provide you the best solution.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
POSTER STORE
Extremely happy with my purchase,
Extremely happy with my purchase,
Posters were beautiful and amazing quality
19. tammikuuta 2025
I paid extra for the service where they…
I paid extra for the service where they put it in the frame for you & there are loads of bits all over the print between the print & the plastic. The image is also super blurry must have been due to the size I had it at but they could have stated this & I would have gotten a smaller size.
1. tammikuuta 2025
Vastaus yritykseltä Poster Store
Hi Will,
We are truly sorry to hear that your posters were damaged during transport. We take great care to ensure that our products are packaged securely for shipping, whether it be in strong, durable tubes or flat packaging, depending on the size and nature of the order. Our goal is always to use the highest quality packaging materials to protect your items during transit and prevent any damage.
Rest assured, our Customer Service team will be in contact with you shortly to address this issue. With your input, we will work together to find the best solution and ensure that you are fully satisfied with your purchase.
Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.
DESENIO
I placed an order over two weeks ago
I placed an order over two weeks ago, still haven’t received it. Emailed twice to customer services but no update either.
15. tammikuuta 2025
Vastaus yritykseltä Poster Store
Hi ,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
POSTER STORE
Arrived on time and excellent pictures
Arrived on time and excellent pictures. Very much recommend.
15. tammikuuta 2025
Never received my order
Never received my order! I reached out to customer service and haven't heard back in nearly a week! Wouldn't recommend!
23. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poster Store
Hi Catherine,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Team Poster Store
Love poster stores so much
Love poster stores so much! Great prints quality
27. tammikuuta 2025
Oma-aloitteinen arvostelu
Lovely selection of posters
Lovely selection of posters, I've now ordered Christmas and Easter prints to go on my shelf.
12. tammikuuta 2025
I am still waiting for frame and print…
I am still waiting for frame and print that was for a gift I am beyond frustrated and disappointed. It’s not able to be tracked and a reply email from yourselves when I raised this over a week ago (original order was made on 3rd January!!) I shall be taking this further.
2. tammikuuta 2025
Vastaus yritykseltä Poster Store
Hi Michele,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, we can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
POSTER STORE
Had your posters previously so bought…
Had your posters previously so bought some more well packed and beautiful.
11. tammikuuta 2025
Ordered 3 weeks ago and heard nothing…
Ordered 3rd January and heard nothing regarding despatch. It’s been three weeks and my email checking it’s all okay has been ignored except for an automated reply sent twice. If you can’t fulfil orders, maybe dial back the relentless Facebook advertising!
Edit: Received an email stating that order may be lost but no evidence ever shipped and this reply implies it hasn’t been despatched yet. I was asked if I would like the items or a refund. I replied immediately requesting the items still, and then have heard nothing once again since! Xust
3. tammikuuta 2025
Vastaus yritykseltä Poster Store
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the delay in the dispatch of your order and for any frustration caused by the lack of communication.
We understand how important it is to receive timely updates, and we are truly sorry for any inconvenience this may have caused. We have now reached out to you directly regarding your order and are working to resolve this as quickly as possible.
Once again, we apologize for the inconvenience, and we truly appreciate your patience and understanding. Please feel free to reach out if you have any further questions.
\-Team Poster Store
One of my frames was delivered damaged
One of my frames was delivered damaged. I’ve contacted customer services twice with no answer. Very poor
10. tammikuuta 2025
Vastaus yritykseltä Poster Store
Dear Nadia,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it can be, and we want to assure you that we are now in contact with you to resolve the issue as quickly as possible.
If you have any further concerns, please don't hesitate to reach out. We're here to help and appreciate your patience.
\-Team Poster Store
Elegant & subtle just as shown
Elegant & subtle just as shown, looks great in simple frame
2. tammikuuta 2025
Never received poster and was charged…
Never received poster and was charged for delivery costs
2. joulukuuta 2024
Vastaus yritykseltä Poster Store
Hi Grant,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
Team Poster Store
Never got the order. Poor customer service
Ordered 3 posters on the 9.1.2025 . Emailed multiple times about the order not being received, but no reply to my emails with an answer. I used the chat in their web, but it was an automated chat saying that their advisors were not available. I received a couple of automated emails, saying that one of the customer representatives would be in touch soon, but nobody contacted me. Today (23.01.2025) I received a link from Trustpilot to leave feedback. I have still not received my order , or an update of where it is. I don’t normally leave feed back, but as I was prompted by Trustpilot I thought that this is maybe the last opportunity to hopefully get the order delivered or my money back. Order 4060279.
Ironically, after chasing customer services for over a week, I got the below answer 40 minutes after putting the review on line. I still don't know where my order is as they say that it is with Evri, but Evri has not updated the parcel status for over a week and the post code link does not work.
9. tammikuuta 2025
Vastaus yritykseltä Poster Store
Hi ,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
POSTER STORE
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