Great experience with website and ordering. Delivery was ok and updated me. Only thing I would recommend to the company is put do not bend on the envelope as 4 of my prints inside got bent as the del... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
very well packed, though the delivery was a bit slow but it arrived. Plastic transparency is also well protected with removable plastic sheets (both sides) but transparency could be a bit thicker, I d... Näytä lisää
I recently ordered four posters from The Poster Store, and I couldn’t be happier with my purchase! The posters arrived in perfect condition, and the quality is fantastic - crisp prints on high-quality... Näytä lisää
Really poor experience from start to finish. I ordered on 26th September and it supposedly shipped on the 30th, finally turning up just before 5th October. The tracking was a total joke... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Do you have questions about the order, payment, shipping times or general questions about Poster Store? Send an email to info@posterstore.co.uk and receive an answer within 24 hours. (Mon-Fri 9:00 -17:00).
Yhteystiedot
3,6
Keskitasoinen
8 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 63 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great Experience from start to finish!
The website is very user friendly and easy to navigate.
I opted to collect my order from a local evri pick up point. I had regular updates re delivery and it arrived when predicted.
The posters and frames were well packaged and I was extremely pleased with my order. Would definitely recommend to others and use again.
8. tammikuuta 2025
The product is as expected but it took…
The product is as expected but it took longer thank expected to arrive.
8. tammikuuta 2025
Vastaus yritykseltä Poster Store
Dear Anna,
Thank you for your feedback! We’re glad to hear that the product met your expectations.
We sincerely apologize for the delay in delivery. While we always strive to meet our estimated delivery times, occasional delays can occur due to unforeseen circumstances. We appreciate your patience and understanding, and we're continuously working to improve our shipping process.
If you have any further questions or concerns, please feel free to reach out.
\-Team Poster Store
Better quality than expected
Better quality than expected, packaging was good too. Would definitely recommend.
31. joulukuuta 2024
The poster is creased and don’t think…
The poster is creased and don’t think it can be flattened out. It should have been sent in a more robust envelope. Very disappointed
5. tammikuuta 2025
Vastaus yritykseltä Poster Store
Dear Laura,
We’re very sorry to hear that your poster arrived creased and did not meet your expectations. Your order should have arrived in perfect condition, and we regret any disappointment caused.
Please rest assured that our customer service team will be reaching out to you shortly to assist with a resolution. We truly appreciate your feedback and the opportunity to make this right.
\-Team Poster Store
Still waiting for this item
Still waiting for this item, 3 weeks after purchasing, tracking doesn't work and customer service seems to have left the building. Another example of an online retail outlet that gives the impression they are UK based but isn't and seems to act as an intermediary for products made in a different country, sometimes a different continent. Still claim UK delivery in 3-6 days, laughable. Wish I had bought the picture frame from IKEA now, half the price and 3 day delivery! AVOID, AVOID, AVOID
30. joulukuuta 2024
Vastaus yritykseltä Poster Store
Dear Mark,
We sincerely apologize for the delay with your order and for any frustration this situation has caused. We completely understand your concerns and regret that your experience has not met expectations.
Please rest assured that we are in contact with you and working to resolve this matter as quickly as possible. We truly appreciate your patience and are very sorry for any inconvenience caused.
If you have any further questions, please don’t hesitate to reach out to us directly.
\-Team Poster Store
Terrible experience with Poster Store
Terrible experience with Poster Store – avoid at all costs! I was promised a delivery window of 3-6 days for my poster, but it’s well past that and I still haven’t received it. I’ve emailed them several times, and their customer service has been non-existent. My last email hasn’t even received a response.
If you need your posters on time, do not use this company – they are completely unreliable and not worth it. Extremely disappointed with the lack of professionalism and accountability.
Booking reference: 4074712.
20. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poster Store
Hi Seyi,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Team Poster Store
Great service
Picture was well packaged, of great quality and arrived in good time. Faultless 👍
5. tammikuuta 2025
Was great
Was great, I wish I’d known delivery would take a little while as not in the uk I think but products great and great communication
8. joulukuuta 2024
Emailed this company twice regarding an…
Emailed this company twice regarding an enquiry relating to a perspective order no reply at all apart from automated replies. I feel really deflated about the lack of response which makes me rather sceptical about placing an order. Its really a shame because there prints look excellent and I wanted to order quite a few.
12. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poster Store
Hi Sandra,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
Really poor- items never got delivered
Really poor- items never got delivered, and it was difficult and time-consuming getting a refund.
3. joulukuuta 2024
Vastaus yritykseltä Poster Store
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must have been not to receive your items and to go through the refund process.
We truly appreciate your patience and are always striving to improve our processes to ensure a smoother experience for our customers in the future.
Thank you for taking the time to share your thoughts.
\-Team Poster Store
Frame arrived damaged so I emailed them…
Lovely frame arrived, but was damaged so I emailed them to request a new frame be sent out. After a bit of a wait they have now confirmed that a new frame will be sent out....Thank you!
31. joulukuuta 2024
Vastaus yritykseltä Poster Store
Dear Customer,
Thank you for taking the time to leave a review, and we’re truly sorry for the delay in responding to your request. We completely understand how frustrating it must have been to wait for assistance, especially after receiving a damaged frame.
We have since reached out to you regarding your replacement frame, and we’re committed to resolving this for you as quickly as possible. Please know that this is not the standard of service we strive for, and we appreciate your patience and understanding.
If you have any further questions or concerns, please don’t hesitate to reply to our email or contact us directly.
\-Team Poster Store
Nobody answers
I placed the order on the 30th of December. The delivery is 3-6 working days. I've sent 2 emails asking on its whereabouts with no reply or acknowledgement beyond an automated email. as its been 9 working days. The tracking doesn't give any detail and implies it hasn't left the factory
30. joulukuuta 2024
Vastaus yritykseltä Poster Store
Dear David,
Thank you for sharing your feedback with us. We deeply regret the delay you’ve experienced and the lack of timely communication regarding your order.
We understand how frustrating it must be not to have received your order within the expected timeframe. While we aim to provide clear tracking updates and prompt responses, it’s clear that we fell short in this case, and we sincerely apologize.
one of our customer service agents will be in contact with you to further assist you.
Thank you for your patience and understanding, and we look forward to making this right.
\-Team Poster Store
Usual quality print and service
As usual excellent quality poster print arrived well packed, in good condition and on time. I am very pleased with it
31. joulukuuta 2024
Greatly disappointed
Greatly disappointed. I have bought from this company before and experienced excellent service delivery and high quality products. This time was far from that. The posters took over 20 days to arrive. As a precaution of the company choosing Evri as their delivery company, I decided to get the posters delivered to one of their parcel shops. Sadly when it was finally time to pick up the posters, I found damaged poor quality posters wrapped in paper which had then put in a box which had subsequently been crushed rendering the posters absolutely useless. I have notified the company and still have not heard anything back. Such a shame.
20. joulukuuta 2024
Vastaus yritykseltä Poster Store
Hi Julia,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Team Poster Store
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