If I could leave less than 1 star I would... the time and effort spent trying to claim my recent order (#4766358). I still haven't received it after a horrible 3 attempts from BROAD REACH/ASENDIA. S... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Quality of item is very good, packaging was protective and item was easy to put together. Only issue was tracking, but that was beyond their control. 3rd party they used took days to deliver package d... Näytä lisää
I love all my new pictures! Great sale, easy to navigate website, lots of options (sizing & colours) and free shipping! Really enjoyed putting them up. I will definitely be ordering again when I redo... Näytä lisää
Achat en ligne convivial. Livraison en deux colis. Tracking difficile à suivre pour 2 ième colis. Difficile de rejoindre le service à la clientèle, ai du m’y prendre à plusieurs reprises; pas de s... Näytä lisää
3,7
Keskitasoinen
744 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fast Delivery & As shown on Website
Fast Delivery. Poster are sturdy and printed on a nice paper stock.
11. marraskuuta 2024
I have placed multiple orders for…
I have placed multiple orders for posters to decorate my house. The images on the website are a faithful representation of what I received, which is excellent quality.
7. marraskuuta 2024
Awesome products!
Great product selection and in stock which I appreciate. Easy to order and really quick delivery.
5. marraskuuta 2024
Easy website to navigate
Easy website to navigate. Prompt delivery. Love the framed options.
5. marraskuuta 2024
Amazing
There are so many options to choose from ! Images are beautiful, well wrapped, delivered in time, product of great quality
3. marraskuuta 2024
Amazing experience and I’ll definitely…
Amazing experience and I’ll definitely reorder again and recommend to my community!😍
4. marraskuuta 2024
Love everything about Posterstore
4. marraskuuta 2024
Frame arrived late and damaged- not…
Frame arrived late and damaged- not functional. Sent email to customer service before writing review, still have not received a response.
31. lokakuuta 2024
Vastaus yritykseltä Posterstore
Hello Jan,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided.
Thank you for your understanding, and we hope to resolve this issue for you as soon as possible.
Team Poster Store
I love the poster store!
I love the poster store. Their products are great and good quality.
The customer service was great and they were so helpful and answered all my questions wells.
1. marraskuuta 2024
Frame is in great quality and shipping…
Frame is in great quality and shipping was quick!!
1. marraskuuta 2024
Totally dissapointed with this store
Totally dissapointed with this store. They advertised 3-5 business day shipping, but my order came 20 days late. Totally returning - needed it for October 29 .
I only purchased because of 3-5 business day shipping. Now - I still have to pay the shipping fee to return, Even if it was their fault !!!!!
20. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Posterstore
Hi Teresa,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience has not been up to our standards. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
Since we do not have your contact details available, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
Team Poster Store
Still haven’t received my order even if…
Still haven’t received my order even if it’s been almost a month. I contacted the poster team and was given an apologie and my order is now remade. Would of been nice to have a discount because of the inconvenience.
28. lokakuuta 2024
Vastaus yritykseltä Posterstore
Hi Malory,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
Unfortunately, we do not have your contact information here through Trustpilot. We kindly ask that you reach out to our customer service team and we would be happy to help.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
Team Poster Store
I loved the quality of the posters and…
I loved the quality of the posters and the frames I received.The packaging was amazing,everything came neatly packed.The delivery was impeccable exactly on the given date.
27. lokakuuta 2024
Late and poor craftsmanship.
I was not notified that my order had been packaged or shipped. Delivery was 7 days later than advertised. Frame is not super high quality, the corner doesn’t connect properly and there is a slight gap between one of the corners. Easily noticeable.
Since being told to submit a complaint via their website I have tried doing so multiple times. A few times through my phone web browser and now on my computer. Each time when I submit, the button just buffers until the form eventually times out.
Wouldn’t buy their products again.
26. lokakuuta 2024
Vastaus yritykseltä Posterstore
Hello,
Thank you for notifying us of this!
In this case, we kindly request that you please send us an email to [info@posterstore.ca](mailto:info@posterstore.ca). A customer service agent will be in contact with you as soon as possible.
Thank you for your patience and our apologies for any inconvenience!
very disappointed with my purchases
The Snoopy prints I purchased were of low quality - not at all "poster" quality as I was expecting. It's as though the posters were printed on a regular laser printer using matte paper... could've printed these on my own at home and they would've looked much better! Furthermore, the 3 posters I ordered had creases in the upper portions of the paper - the packaging process also needs improving.
23. lokakuuta 2024
Vastaus yritykseltä Posterstore
Hi Alexa,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Team Poster Store
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