Plum Play Australia Arvostelua 

482
TrustScore 4/5 tähteä

3,9

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Joan at Plumplay went above and beyond to help me fix a delivery mistake I had made with my trampoline order. She stayed calm, was incredibly kind and professional, and managed to locate the package j... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Our kids LOVE the Phobos metal dome. We bought it for our youngest son's 2nd birthday, knowing it would be big enough for his older brothers to use and something he could grow into. All three boys, a... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Like outdoor Ikea furniture, the Climbing Cube was fairly straight forward to construct. We (me (Mum) and 2 work friends) constructed it together and made a fun day of it. My advice would be to unpack... Näytä lisää

Saanut 5/5 tähteä

Very happy with my purchase my 3 and a half year old Grandson is enjoying his Christmas present. I would recommend this trampoline to anyone with a child under five. Completely safe due to the desig... Näytä lisää

Yrityksen tiedot

  1. Lelukauppa
  2. Lastentarvikekauppa

Yrityksen kirjoittama

Plum Play Australia is a trusted brand with over 35 years of experience as the active play specialists. They are dedicated to creating play experiences that not only bring joy but also stimulate thinking, creativity, imagination, and, most importantly, fun. Their mission is to inspire children to appreciate the wonders of nature and establish a strong bond with the outdoors. Plum Play Australia aims to provide the fuel for active imaginations to flourish and grow through healthy active play. With a wide range of products, including trampolines, swing sets, cubby houses, and sandpits, Plum Play Australia caters to children of all ages and abilities. Engaging in healthy active play has profound benefits for children as they develop physically, gain self-confidence, and comprehend the world around them. Plum Play Australia activity toys provide a safe and enjoyable environment that encourages curiosity and nurtures creativity, granting children the freedom to play while giving parents peace of mind.


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

482 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,9

Kaikki arvostelut

(482)

7 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Purchased two swing sets

Purchased two swing sets. Great service, quick delivery and sorted an issue very professionally.

Thank you.

7. huhtikuuta 2021
Plum Play Australia-logo

Vastaus yritykseltä Plum Play Australia

Hi Laurel,

Thank you for your lovely feedback.

We're glad to hear that you are happy with your purchase and hope that your little ones are enjoying their swing set!

Kind regards,
Plum Play

Saanut 3/5 tähteä

Disappointed

I bought a sandpit, 2 days later was on sale. I emailed to see if you could have price matched and unfortunately rachel was hopeless and didn't have the decency to reply to my last message. If i was able to return it for a refund so i could re purchase i would have. The extra money i could have saved would of went towards buying the sand.

5. huhtikuuta 2021
Plum Play Australia-logo

Vastaus yritykseltä Plum Play Australia

Hi Courtney,

Thanks for your feedback and our apologies for your disappointment.

As discussed over email, you purchased an item and then after it had been dispatched from our warehouse you realised that it was on sale with another retailer. As a business, we cannot price match our retailers. We have located the correspondence, and can see that your email was responded to by our Customer Service team.

Our apologies again for the inconvenience and we hope that your little one is enjoying their sandpit.

Kind regards,
Plum Play

Saanut 2/5 tähteä

Not very impressed.

My swing set got delivered at my house when i was not even home. They left it infront of my house unattended. No message or email letting me know it was there. Plus it was raining that day and my boxes had water damage. The code numbers and letters on the wood peices have been faded and was really difficult for my husband to put it together. Also was missing a bolt to attach on the screw. Not impressed at all with the money that we paid.

18. maaliskuuta 2021
Saanut 2/5 tähteä

Disappointing Quality

Luckily my husband is a carpenter so we were able to drill new holes so our activity play table could be put together.
Many of the holes were not pre-drilled making it impossible to be put together without power tools. Some of the holes that were pre-drilled did not line up so new holes needed to be drilled. Very disappointing quality.

14. maaliskuuta 2021
Saanut 2/5 tähteä

Very challenging assembly would not recommend

Hi - the positive was the fast delivery and the apparently good quality of the wood. Unfortunately this is largely outweighed by the catastrophically poor quality of the instructions, and several defects (item D1949) and discrepancies between the docs online and the paper version.Items marking were unclear, tools to be used and to use were unclear, no video walkthrough. Outcome is after circa 20 hours work two people, it's up but crooked and wood is cracked in several sections. Can't hand on my heart recommend.

12. maaliskuuta 2021
Saanut 5/5 tähteä

PLUM® 4.5FT JUNIOR TRAMPOLINE AND ENCLOSURE - BLUE

Loved putting together this trampoline for my 20 month old son who is just learning to jump. It's a great size for our smaller front courtyard area and we feel very happy that he's safe bouncing around in the enclosure. It was easy enough to put together myself in about 1.5 - 2 hrs - some of the instructions lack detail, however I got there eventually.

10. maaliskuuta 2021
Saanut 5/5 tähteä

Super trampoline

Great product which was straightforward to assemble. Purchased the 7 foot and has been excellent for 3yo. Trampoline remained in place outside despite the cyclonic winds we’ve had recently.

8. maaliskuuta 2021
Saanut 1/5 tähteä

Absolute trash quality.... Kmart is better

I purchased the nature discovery tree house from a plum okay distributor. It took around 6 months to arrive after being told it would only take 4 weeks, now I wouldn’t have care about the extra wait IF it was actually a quality item when it arrived. So first of all it arrived with half of the parts missing and the assembly manual for the mud pie kitchen..... most of the wood was warped and didn’t fit together, I had to call my father to help assemble it and he’s a qualified carpenter and even he said it was the most atrocious quality product he had ever seen. A lot of the wood had big deep splits in it, approx 2-3cm wide and 3-4cm deep. When I emailed the store about it I got a ridiculous reply saying how wood does that, no effing duh it does, if it’s low quality 🤦🏼‍♀️ I have it for maybe 7 or 8 months now and the wood is just splitting and falling apart. It’s no longer safe for my child to play on, they definitely aren’t created to withstand the Australian climate. Won’t be purchasing from this brand and I will be posting a more in-depth review of this product on my Instagram page to over 1.2mil followers so keep an eye out for that x

2. maaliskuuta 2021
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

A good product

A good product. Ordering was easy and delivery was prompt. All parts fit well and work well. Our only problem was the absence of written instructions. At times, the diagrams were ambiguous. Overall, very pleased.

2. maaliskuuta 2021
Saanut 1/5 tähteä

Very disappointed

It took ages to arrive, I even thought it would be a scam.
I had to call sooo many times and when I was about to cancel it, I finally received attention from your head office.
The product came with huge cracks in the timba, it was horrible!!!
The manual is really poor, my husband and I took 8 hours to build it.
It would be a lot easier if the parts were named, we ended up measuring the screws to separate them.
We went to Bunnings and bought a special glue for wood, so we could fill the huge cracks, as we were very worried about the safety of this playground.
I am disappointed and very upset.
I won't recommend it to nobody!!!

23. helmikuuta 2021
Plum Play Australia-logo

Vastaus yritykseltä Plum Play Australia

Hi Priscila,

Thank you for your feedback and we are so sorry to hear of the experience that you have had. This product was on pre-order when you purchased it, so this is the cause for the delivery delay.

Please send any concerns regarding the safety of the product to our customer service team at aushelpdesk@plumproducts.com. Wood splits are perfectly safe and normal in most circumstances, however we can definitely take a look at your product to confirm this if you wish.

Please also direct any specific comments about the instruction manual to our customer service team as well. Such feedback is incredibly valuable to us, as we are always working to improve our instructions.

Kind regards,
Plum Play

Saanut 2/5 tähteä

Nightmare to erect

I’m sure it’s a great climbing frame. If you can complete the assembly.
It just doesn’t come with long enough bolts. I’ve been fighting with it for 3 days and have finally conceded that the bolts will never meet between 6 poles and the rubber thing, so I’ll have to go source longer ones from the hardware store.
The pictured instructions are good for the first few steps but then it all goes array and you can’t be sure whether you’re putting the bolts or beams the right way up. And trying to hold all the white sticker poles and getting six other poles to meet up at the top is an actual torturous nightmare. Made worse by anxious excited kids eagerly waiting for you to finish.
I would definitely advise getting an expert to erect this.

19. helmikuuta 2021

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