I first came across Plumb London in 2023 and after an excellent experience kept their details. When our heating stopped working at the end of November 2025, I knew I would need to call on their expertise. The whole team were very attentive, excellent customer service, keeping us informed throughout the process. They went above a beyond to locate a new cylinder outside of the country and get it installed just before Christmas. It was a big job and they were brilliant. The team took care to take their shoes off or wear shoe coverings and put sheeting on the stairs and flooring. I would highly recommend Plumb London. They have a genuine interest in helping customers with their heating issues and their costs are affordable. Special thanks to Conor, Joe, Andrew and those who fitted the new cylinder on the day.

Plumb London is a family run business who were so responsive when my boiler had been supposedly serviced by Vaillant and then broke down. Plumb were responsive, concerned, and took quick action to help me - unlike Vaillant who did nothing, even tho the guarantee was set to run until February 2026. In the end, the hassle with Vaillant wasn't worth the stress, and so I purchased a new boiler from Plumb. They were amazingly helpful in getting it installed in such a short space of time so that I had heat and hot water ASAP. And it all came with a personal, friendly and helpful service, and a person at the end of the phone, who quickly 'got' the issues. Such a contrast to the 'robot' responses from Vaillant. Full marks to Conor and the team at London Plumb. Thank you!

Had to call out the plumber as our boiler had stopped working. Phoned first thing in the morning and quickly spoke to friendly staff and said I that I would from an engineer that same day. The engineer came early afternoon. He communicated effectively of his time of arrival. Once arrived he quickly identified the issue and resolved it within 15mins. He then gave good advice on state of our boiler and the options that could look into.
We would recommend the company to family and friends.

Great service, available at short notice - the inspector arrived on time and finished the assessment very efficiently. Payment was easy and certificate was issued promptly

Mixer taps needed replacing in cramped space, engineer was very prompt and efficient and also fixed the low pressure.

Delighted with the result.

I was faced with multiple leaks in my flat, which other companies tried to rip me off for, I contacted Plumb London as was recommended ( I can see why) and they were efficient, clear about the issue and also genuine. Mounir came to fix the issue and he dealt with this so well, I would trust them with any issues I have ( hopefully no more) but you know what I mean. Some Plumbing companies are known to scam people, but I can tell that here they care about the customer. Thank you!

Tried charging me £800 pound altogether to change a diverter valve which is £90 pounds. Called another engineer around ,he charged me 280 pounds for a new hot water pump and descaling of the hot water heat exchanger. So it wasn't even the diverter valve. Paid £100 pound call out charge for nothing . Stay away incompetent and rip offs.

5-Star service from a 5-Star company. Faced with the daunting and complex issues of leakage, flooding, structural damage and extensive restoration work, Plumb London’s Dynamic Duo of Mounir & Ali responded like Super Heroes.

I found the team to be skilled, thoughtful, professional, hardworking, punctual, efficient and informative. Often taking time out to explain the individual processes en route. Consumate craftsmanship.

I would highly recommend them.

Trevor, N1

Friendly, efficient, but unable to determine why we couldn't turn the water temperature down. He said boiler OK at present but to fix this water problem we have to buy a new boiler. Impossible at present due to financial hardship.

They had great communication beforehand, making it clear when our plumber would arrive and then updating this when there was a change. When he arrived he was helpful, clear and friendly and made sure we completely understood everything that was going on.

Excellent service. Our old boiler was leaking water, Plumb London responded to my call within minutes and visited my house and diagnosed the problem that day. A new boiler was up and running the next day. Within a few days the heating system was overhauled and has never been this good the 25 years we lived in the house. The whole team were great, but the engineers that did the work were excellent, professional, knowledgeable and polite. Faultless service would highly recommend.

Fantastic from start to finish.
My boiler was completely kaput, but they were brilliant in getting a new one without fuss. All the staff have been fantastic - especially the engineer Luke.

I have been a loyal Plumb London customer for many years now and I’m extremely satisfied with their professional knowledge and service. They’ve never let me down once and were the only engineers who finally solved a problem regarding my radiators not consistently heating up. I highly recommend the company.

Had a problem with the boiler and they came immediately same day. Problem resolved and also fitting in a service. Engineer was efficient and polite

Plumb London attended recently to service our boiler which was found to be unsafe and in need of either expensive repair or replacement. The company offered good advice of the options without sales pressure, and were able to attend two days later to install a new boiler. The staff are friendly and efficient, and the work was completed with very minimal mess.

Great communication, excellent quick and efficient boiler service, friendly staff.

Always excellent and flexible service. Bought our boiler from them and have had a service every year since.

Found these plumbers through Checkatrader, arranged for a plumber to come out the next day. This appointment was cancelled but I was only notified when I rang them. Someone came out the day after, couldn't find why I had no cold water in the bathroom. Said he would discuss with colleagues & get back to me-3 weeks later I'm still waiting. Basically paid £108 for nothing. Found another plumber who diagnosed the problem straight away.

Steve was professional and and he got the job done efficiently. He also explained things as he went along which was very helpful. I would definitely recommend this company.

Have been with them for a few years now after from installation to service each year and they’ve been top notch!
They’re great at reminding when the service is due to keep it all in order and are quick at the service itself and always polite.
Same person has been the last few years, Adam, and he’s great - punctual and efficient!