We had a boiler issue where our heating had stopped working, we called in Piumb London, the engineer had diagnosed a faulty pump given the error code however replacing this with a new pump did not resolve the issue. Given the age of the boiler it was advised to purchase a new boiler. Plumb London kindly agreed to waive the labour fee and cost of parts for the first visit in order to complete the new boiler install. The boiler has since been installed and is working very well and we certainly notice the difference. The system was also power flushed. We are happy with the end result.

Very helpful and responsive team and really good communication at all stages.
The engineer who did the work (Jas) was very thorough and friendly and did a fabulous job for us.
Thank you!

Good service, thank you!

Work was carried out early, professional and for a reasonable price

Competitive price, arrived on time, left area clean and tidy

A bit of a disappointing experience. I wasn't expecting to pay an amount in advance just to book the 2nd of February date for the plumber to attend. When the Plumber arrived he was totally ill equipped to fix the problem. He attempted a temporary repair which failed so he told me to request a quote from Plumb London by e-mail which I did on the 2nd. When no reply was received I had to call Plumb London to get them to send a quote and ensure that the plumber would fix the problem on the 3rd February. This did happen and the job was finally completed. I appreciate that this company deals with multiple plumbing issues but this is the first time that I have written a less favorable review of a Checkatrade recommended business. Update: I received a phone call from Harry at Plumb London about my review. The phone call was friendly and we both have a better understanding of the situation. An offer has been made which I have accepted and I am editing this review to reflect the discussion that we had on the phone. Neil Cato.

No fuss, can’t fault

Always get back to me straight away, send excellent staff as soon as possible and understand the urgency required. Very good service all round and the communication is great too.

Our 2nd annual Boiler service was due recently. As we have restricted (Residents' only) parking in our road - Plumb London and the engineer very kindly organised an appointment after restriction hours, which was an hour after than they usually work until. The service was done within half an hour - and with no issues / extra work needed.

I picked Plumb London out of three companies through Checkatrade. My first experience was replacing the old bath tub with a new walk-in type. This was a job at a flat on the 9th floor of an appartment. Everything they did was exactly as promised. Excellent workmanship with guarantees etc. They cleared all the debris, assured us that they are only a telephone call away and left. Excellent; would recommend with confidence

Very professional. Tidy and quick.

Plumb London answers the phone promptly and finds one’s details quickly. The engineer who serviced the boiler was efficient and was happy to give advice on the positioning of radiators.

Professional and experienced outfit that inspired confidence. Work carried out next day without issue. Recommended

Excellent communication on the work required and a quick call out and courteous service all throughout the process. No issues

The installation of our new boiler went very smoothly. Luke was incredibly thorough and diligent. Communication from Plumb London and Luke was clear and concise. The support and aftercare add an extra feeling of confidence.

Very polite and professional gas engineer turned up precisely at the expected time, shook my hand at the door when introducing himself and put on protective footwear over his outdoor shoes. He quickly diagnosed the trouble with my boiler and fixed, he was happy to show me in detail the issue and the solution. Shook my hand wishing me a happy weekend on the way out!

Working with Plumb London on fitting a bath tub on correct frame, reapplying silicone and ensuring correct pipe work and subsequently and fixing a perpetual hot water causing sever flooding under the floor boards when one other missed it, the plumber from Plumb London has helped my mental state.

Sales team and management and the first class plumber I'd Highly recommend.

Efficient, reliable and friendly.

Annual electric domestic boiler service was completed by a Plumb London engineer who discovered that a switch inside the fuse box had to be turned on in order for the heating to be turned on per the programmed settings. Per his recommendation, the old hot water cylinder thermostat was replaced on an agreed date. As a result, both heating and hot water are working very well.