Excellent service from start to finish. The team provided clear, impartial advice without any pressure, which was really appreciated. The installation was carried out professionally, with great attent... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
After fitting a new inlet valve, the faulty washer wasn't replaced, which unfortunately led to a flood and meant the lino had to be lifted. The firm did return promptly to fix the leak and re-stick t... Näytä lisää
It was easy to book my annual boiler service with a quick call and a range of dates available. When it had to be rearranged they rang me promptly to let me know and rearranged for another convenient t... Näytä lisää
Yritys on vastannut
The client advisor and engineer were equally helpful with my recent issue. I have been using Plumb London for a fews years now and I will continue to do so in the future.
Yrityksen tiedot
Tietoja yrityksestä Plumb London
Yrityksen kirjoittama
Welcome to the family!
High standards, fast turnaround times and brilliant customer service. Everything you want for your family, supplied by ours.We’re a family run heating and plumbing company specializing in delivering great quality workmanship and maintaining excellent customer service throughout. Operating for over 30 years, we have cemented ourselves as one of London’s most trusted specialists.
Plumbing & heating repairs, boiler installations, domestic & commercial systems, certifications, refurbishments. We have you covered!
Ready to get things done? Our WhatsApp is now open for any questions you may have.
WhatsApp Our Services About Us
Yhteystiedot
22 Notting Hill Gate, W11 3JE, London, Yhdistynyt kuningaskunta
- 020 8819 5228
- service@plumblondon.com
- plumblondon.com
4,7
Erinomainen
2 t. arvostelua
On vastannut 69 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
An efficient helpful engineer
Plumb London answers the phone promptly and finds one’s details quickly. The engineer who serviced the boiler was efficient and was happy to give advice on the positioning of radiators.
26. tammikuuta 2026
Vastaus yritykseltä Plumb London
Thank you for the lovely feedback! We’re really pleased you found the booking process quick and straightforward, and that the engineer was efficient and happy to share advice. We really appreciate you taking the time to leave a review.
Professional and experienced outfit…
Professional and experienced outfit that inspired confidence. Work carried out next day without issue. Recommended
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plumb London
Thanks so much for the great review! We’re glad the team inspired confidence and that everything was completed quickly and smoothly the very next day. Really appreciate the recommendation.
Excellent communication on the work…
Excellent communication on the work required and a quick call out and courteous service all throughout the process. No issues
30. tammikuuta 2026
Vastaus yritykseltä Plumb London
Thank you for the great feedback! Clear communication and courteous service are really important to us, so it’s brilliant to hear that stood out throughout the process.
The installation of our new boiler went…
The installation of our new boiler went very smoothly. Luke was incredibly thorough and diligent. Communication from Plumb London and Luke was clear and concise. The support and aftercare add an extra feeling of confidence.
26. tammikuuta 2026
Vastaus yritykseltä Plumb London
Thank you for the wonderful review! We’re so pleased the installation went smoothly and that Luke’s thorough approach gave you confidence. We’re also glad the communication and aftercare stood out. That reassurance is exactly what we aim to provide.
Polite and professional engineer
Very polite and professional gas engineer turned up precisely at the expected time, shook my hand at the door when introducing himself and put on protective footwear over his outdoor shoes. He quickly diagnosed the trouble with my boiler and fixed, he was happy to show me in detail the issue and the solution. Shook my hand wishing me a happy weekend on the way out!
23. tammikuuta 2026
Vastaus yritykseltä Plumb London
Thank you, what a brilliant review! We’re really pleased the engineer arrived on time, was respectful in your home, and took the time to show you the issue and the fix properly. And the handshake and weekend send-off is a lovely touch. Exactly the kind of service we want our customers to remember!
Plumb London - my highest recommendation
Working with Plumb London on fitting a bath tub on correct frame, reapplying silicone and ensuring correct pipe work and subsequently and fixing a perpetual hot water causing sever flooding under the floor boards when one other missed it, the plumber from Plumb London has helped my mental state.
Sales team and management and the first class plumber I'd Highly recommend.
28. tammikuuta 2026
Vastaus yritykseltä Plumb London
Thank you so much for such an honest and heartfelt review. We’re really glad the team could step in, resolve the underlying issue properly, and take some of the stress out of a very frustrating situation. Your kind words about the plumber, sales team, and management mean a great deal to us, we truly appreciate the recommendation.
Vastaus yritykseltä Plumb London
Thank you! Efficient, reliable, and friendly is the standard we aim for every time, really appreciate the feedback.
Excellent service of domestic electric boiler
Annual electric domestic boiler service was completed by a Plumb London engineer who discovered that a switch inside the fuse box had to be turned on in order for the heating to be turned on per the programmed settings. Per his recommendation, the old hot water cylinder thermostat was replaced on an agreed date. As a result, both heating and hot water are working very well.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plumb London
Thank you for such a detailed review! We’re pleased the engineer was able to identify the issue and recommend the right solution. Great to hear your heating and hot water are now working well, that’s exactly what we like to hear.
Plum London really try hard
Plum London really tried hard to deal with our boiler problem and arrived in well under 24 hours from our initial call after I mentioned that we had to go away in a day. The engineer was charming and methodical in his investigations of the problem.
27. tammikuuta 2026
Vastaus yritykseltä Plumb London
Thank you for sharing your experience. We’re really pleased we could respond quickly and help get things checked before you had to travel. Glad the engineer’s thorough and methodical approach gave you peace of mind.
The service was excellent
The service was excellent.
Each person I spoke to was polite and extremely helpful.
The work was carried out within the specified time.
23. tammikuuta 2026
Vastaus yritykseltä Plumb London
Thank you for the lovely feedback! It’s great to hear the team were helpful throughout and that everything was completed on time as planned.
Absolute rip off
Absolute rip off - please don’t use. Hugely inflated pricing compared to any other plumbing company I’ve used before. I was recommended them on the basis they ‘weren’t like Pimlico Plumbers’, they are, if anything, worse. Don’t use - find a good local plumber if you can and avoid this company.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plumb London
We’re sorry to hear that you were unhappy with the cost of the work.
For clarity, this was not a simple unblock. We initially attended to assess the issue and explain what would be required, no charge was made for that visit. The subsequent booking involved two engineers, specialist drainage equipment, and several hours on site to clear significant debris and flooding in the basement well area.
All rates and potential charges were confirmed in writing and agreed in advance before the work went ahead. Although we stand by the work carried out and the pricing applied, we also offered and applied a goodwill reduction to the final invoice in an effort to resolve the matter amicably.
We always aim to be transparent and professional, and while we appreciate that this type of work can feel expensive, it was completed to a high standard and in line with what was agreed.
Vastaus yritykseltä Plumb London
Thanks for the review! We’re glad you were happy with both the service and the value.
Great level of service and work.
We have used Plumb London for the maintenance and upgrading of our central heating since we moved in to our new home. We have been extremely pleased with the high level of service and flexibility and also the quality of the work. We would recommend highly based on our experience.
16. tammikuuta 2026
Vastaus yritykseltä Plumb London
Thank you for such kind feedback. We’re delighted you’ve been happy with the service, flexibility, and quality of work since moving into your home. Your recommendation really means a lot to us.
Vastaus yritykseltä Plumb London
Thanks very much! Clear communication and solid service are really important to us, so it’s great to hear that stood out.
Reliable
Reliable, knowledgeable, clean quality service providers. I’d recommend them every time.
14. tammikuuta 2026
Vastaus yritykseltä Plumb London
Thank you for the great feedback! Reliable, knowledgeable and clean is exactly what we aim to deliver every visit. We really appreciate the recommendation.
New boiler fitting.
CH problems with cold radiators. PlumbLondon came out same day. Boiler leaking carbon monoxide and condemned. But new boiler fitted two days later. Office staff were excellent and our fitter Bally was first class.
12. tammikuuta 2026
Vastaus yritykseltä Plumb London
Thank you for the kind words! We’re really pleased the boiler fitting went smoothly and that the engineer was helpful, polite, and left everything tidy. We really appreciate the recommendation.
What a great company
We had a new pump installed in our house as the old one was giving us some problem. We had an engineer coming over the day after contacting Plumb London
He clearly explained the problem and offered a few different options. The new pump was fitted after a few days
This is the third time I have contacted Plumb London for different jobs, and I can say that they are extremely professional and they offer a great customer service
5 Stars is the least I could give them
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plumb London
Thank you so much for such a generous review! We’re glad the engineer could explain the issue clearly and talk you through the options before getting everything sorted. It means a lot to hear you’ve come back to us time and again, that trust is hugely appreciated.
Plum LONDON are great
I had a boiler fitted the guy was very helpful polite and cleaned up after himself . I raccomand this company for any plumbing needs.
9. tammikuuta 2026
Vastaus yritykseltä Plumb London
Thank you for the kind words! We’re really pleased the boiler fitting went smoothly and that the engineer was helpful, polite, and left everything tidy. We really appreciate the recommendation.
Not trustworthy
These lot will quote way over standard costs for any job - avoid. Point it out to them and suddenly as if by magic the quote is reduced by over 30%. Still too expensive if you do some basic research. I even asked for a breakdown of costs. Instead received a response stating price reflects current price and availability of parts etc. When someone doesn't answer your question with a straight and honest response then DO NOT TRUST them
1. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plumb London
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that this was your impression of the quotation process.
The works discussed were not a standard service and involved a full system powerflush, multiple radiator valve replacements, underfloor heating loops and additional system checks. As with all larger remedial works, pricing is based on the scope, time on site and resources required rather than a single fixed rate.
Following your request for clarification, the quote was reviewed to ensure it accurately reflected the final agreed scope of works and we also included additional items at no charge as a goodwill gesture due to our existing relationship. This was not intended to feel sudden or reactive and we regret that it came across that way.
We always encourage customers to compare quotes and ask questions, and we’re more than happy to provide clearer breakdowns where helpful. Transparency and long-term trust are important to us, particularly with returning customers.
If you’d be open to discussing this further, we would welcome the opportunity to do so directly.
Had a new boiler install by Plumb…
Had a new boiler install by Plumb London a few years ago and I keep coming back to them for the yearly service. Would highly recommend and will be using them again either in my current flat or when I move later this year.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Plumb London
Thank you for coming back to us year after year, that means a lot. We’re delighted you’ve continued to trust us with your annual services since the installation, and we’ll be here whenever you need us, whether that’s in your current flat or the next one!
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