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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 2/5 tähteä

Took delivery of 18 beautifully mate pebble handles today - each in a sealed little box, packed in a big box with each component including the screw individually wrapped in pretty branded tissue paper... Näytä lisää

Saanut 5/5 tähteä

Very easy to use website, great products and good prices. Only slight negative (and not worth deducting a star for!) is that there's no contact phone number or live chat facility that would be useful... Näytä lisää

Saanut 5/5 tähteä

I cannot rave about this company enough. I desperately wanted some unique handles for a large set of cupboards I was renovating and had spent months searching something that would match my bobbin desi... Näytä lisää

Saanut 5/5 tähteä

Excellent service from Plank Hardware. I bought kitchen cabinet knobs from Plank but a couple of months later needed another one .. and found they had been discontinued. I asked whether there was mayb... Näytä lisää

Yrityksen tiedot

  1. Sisustusliike
  2. Tee se itse -kauppa
  3. Huonekalutarvikkeet
  4. Rautakauppa
  5. Keittiökalusteet

Yrityksen kirjoittama

Plank Hardware was created for those who won’t compromise on their Pinterest #interiorgoals. We design stylish hardware products in high quality materials, and offer them to you for a pretty fair price — premium, grid-worthy finishing touches that don’t cost a fortune. What's more, we’re on a mission to inspire a generation of kick-ass DIYers. Sick of that hand-me-down wardrobe? Hack it. Unhappy with your kitchen hardware? Tweak it. Say no to mediocre metalwork — roll up your sleeves, dial up your creativity and make that mood board you’ve manifested a reality.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 66 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Penalising clients for their own errors

Penalising their customers for their errors and declared to not have a formal process to let me raise a formal complaint about it.

I purchased hooks on their website. The next day, they sent me an email stating that they had experienced a technical error and sent me an invoice for additional costs to my order.

I challenged it, stating that I appreciated that they had a technical issue, but that I had made a purchase in good faith and was expecting it to be honoured. I also asked to be sent their complaints procedure, as I was not happy with being penalised for an issue that I didn't generate and said I wanted them to take ownership of their mistake.

They just said that they don't have a complaints process to raise formal complaints and they only do emails. Whilst they said they would escalate to the Head of Operations, they also said that they were off work.

Awful to penalise your customers for your own mistakes.

11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Plank Hardware-logo

Vastaus yritykseltä Plank Hardware

Hi Ben, Head of Operations (Margot) here. Thank you for leaving us this review, and I'm so sorry you were disappointed with how we handled this mistake. I haven't heard a response from you to the email I sent on Monday March 17th, when I returned to the office from my annual leave. I completely understand why you are frustrated by our response here, which is why I have offered up a resolution directly to you in that correspondence. Please feel free to get back to me on that email and I'm confident we can land on a resolution you're happy with.

Saanut 3/5 tähteä

They charge you a restocking fee, which is against statutory rights for online orders

I like the handles we received, nothing bad to say about that. But this company uses a very underhanded returns policy that is against your consumer rights. They charge you a "restocking fee" which is illegal under the consumer act, if you ask for a refund. However, buried in their terms and conditions, if you ask for a "cancellation of your order" (yes, even after you've received it, they want you to call it that), then they will wave the fee, which of course they have to, as it's your right when you order goods online, to change your mind within 14 days without being penalised for it, for any reason! Very shady way to grab more money from customers, which is a shame, as the products are already on the pricier side, and there is no need to play games like this. I would strongly recommend this company to stop this, and be transparent about customers statutory rights instead of banking on the fact most people won't know this. You have lost what would have been a repeat customer.

27. helmikuuta 2025
Oma-aloitteinen arvostelu
Plank Hardware-logo

Vastaus yritykseltä Plank Hardware

Hi Vanissia,

Thank you for getting in touch, and I'm so sorry you aren't happy about our £5 per order restocking fee. We never charge this fee on damaged or defective product. This fee helps to cover a small portion the costs of return shipping and the labor costs of processing returns so we can keep our prices reasonable for the majority of our customers who keep their goods. This has become industry standard and you will see restocking fees used at many high street retailers and small businesses like ours. We do not try to hide it, and it is detailed out explicitly in our Refund Policy located on our website and in the returns information in our help centre. If you have any further questions about this restocking fee, please don't hesitate to reach out.

Saanut 5/5 tähteä

Love the products

Love the products! Great quality and great selection! Also. Great customer service and care afterwards! Thank you!

1. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Disgraceful returns policy

Disgraceful returns policy. Do not order with this company.

After ordering a handle with plank I initiated a return as the handle was not quite what I needed. My order was less than the amount required for free shipping so I paid the cost of the product plus a £5 shipping fee upfront. Fair enough.

Upon returning, I incurred a very dubious £5 ‘restocking fee’ which effectively meant I received less than the original cost of the order itself (ignoring the shipping fee entirely).

Not sure I’ve ever returned an item where I got less than the original cost of the product itself back! Feels underhand at best.

18. helmikuuta 2025
Oma-aloitteinen arvostelu
Plank Hardware-logo

Vastaus yritykseltä Plank Hardware

Hi there,

Thank you for getting in touch, and I'm so sorry you aren't happy about our £5 per order restocking fee. Your situation here was quite unique as the item you returned was less than £5. This fee helps to cover a small portion the costs of return shipping and the labor costs of processing returns so we can keep our prices reasonable for the majority of our customers who keep their goods. This has become industry standard and you will see restocking fees used at many high street retailers and small businesses like ours. This restocking fee is detailed out explicitly in our Refund Policy located on our website and in the returns information in our help centre. If you have any further questions about this restocking fee, please don't hesitate to reach out.

Saanut 5/5 tähteä

Excellent Quality

Really pleased with these handles. They are nice and heavy and look classy. Customer service was fabulous on returning superfluous items. Definitely recommend

1. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Handle Heaven!

I cannot rave about this company enough. I desperately wanted some unique handles for a large set of cupboards I was renovating and had spent months searching something that would match my bobbin design. Then suddenly, I found Plank Hardware who did bobbin handles in different sizes too! I was ecstatic! Delivery was super quick and packaging to protect the handles was brilliant: they even wrapped up the fixings for each individual handle separately! And my cupboards look beautiful! Thankyou Plank Hardware…we will be back!

4. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Top products and staff

Very happy with two pendant lights I ordered and the great customer service I received. I ordered the lights to collect and was able to pick them up two hours after ordering. I showed up on foot and with baby in tow (my mistake!) but the helpful guy at Plank found me a big sack and helped me pack the boxed lights so I could carry them to the bus stop. Have recommended to others - thanks guys!

29. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Love my new toolbox …

Good satisfying products and helpful service. I bought a toolbox for myself and another as a gift. Wish I needed some new light switches too, very tempting

14. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I purchased a kitchen tap and really…

I purchased a kitchen tap and really impressed with the item and the packaging. I purchased other items during the sales as well and it arrived so quickly. I have never heard of plank but they were selling the tap which I liked the look and quality of and I am so glad I did purchase it from them and was not disappointed.

3. joulukuuta 2024
Oma-aloitteinen arvostelu

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