PickMe Arvostelua 

Thanks for your response about the driver who threatened me in front of my house, when the back seat of its 3 wheeler came off!
. I’ve already called, emailed, and lodged complaints through the app—none of it made any real difference. The responses were generic and dismissive, with no urgency or genuine concern. I gave it another try after six months, and the issues remain the same—persistent and unaddressed.

1. If you book using a debit or credit card, most drivers either cancel immediately or call to ask if you’ll pay cash. If you say card, they bail. Some say they’re on the way, then cancel later. It’s a frustrating mess. You’re better off using Uber from the airport and during your stay in Sri Lanka.

2. Many cars don’t have seatbelts, or they’re broken and unusable.

3. The tuk-tuks (three-wheelers) are even worse—loose seats that fall off, and virtually none have seatbelts. Out of thousands I’ve used, I’ve only seen one with seatbelts. In an accident, you're flying off the seat with nothing to hold you in place. It’s incredibly unsafe, and the company shows zero concern for basic safety standards.

4. Cancellations are rampant. Drivers accept bookings only to cancel them without reason. If the company actually cared, they’d review the trip logs and penalize repeat offenders—but they don’t.

5. Especially with airport pickups, drivers push for cash payments. According to them, the company charges LKR 700 for those trips, which they try to avoid by canceling card bookings.

It’s chaotic and unregulated—feels like the wild west.

Very expensive compared with Uber . Kokkuvil to Palali cost 2760 rupees. Uber 1870 rupees.

Très mécontente de cette livraison. Le point relais que j'avais choisi n'avait plus de place dans ses casiers. Mon colis a été envoyé chez un particulier, son domicile a été très difficile à trouver et pas de nom sur le parlophone que des numéros. J'ai essayé de contacter à plusieurs reprises de contacter sur son portable la personne qui détenait mon colis, impossible de la joindre, je tombais à chaque fois automatiquement sur un message vocal "je ne suis pas disponible actuellement". Finalement au bout de 3/4 d'heure d'attente,en plein soleil,je vois arriver cette personne qui était partie récupérer son fils à l'école. Autant vous dire que je n'étais pas la seule personne à l'attendre, nous étions 3 à attendre nos colis et nous étions très mécontents. Arreter d'envoyer systématiquement chez un particulier nos colis lorsque cela ne vous a pas été demandé.

Very poor app experience when trying to lodge a complaint

For last one month when a ride is shared from your kids you can’t see it and says ride is completed even when start of the ride

Very dangerous to send your kids in pick
Me

Please Please be carful. the company increases their chargers without informing you. Do not register your card to them to take what they like. I hire a vehicle for couple of hours and limited kilometres and I was within the limits. But they charged one and a half times. I said that I can sent a screen shot what I booked but ignoring all, they just kept silent. So, remember, DO NOT register your card if you hire on time and kilometre based. Keep a screen shot.

May 11-naal PickMe Flash driver (MPAZ 4448) ennoda $489 Gucci sunglasses thirudhi irukkaan. Extra cash kekkiraan. Complaint proof-oda kuduthen. Response illa.

I ordered taxi from Colombo to airport. Price was ok, like 25 USD (dont remember actually). When we arrived, taxi driver rebooted his phone several times and price updated to 45 USD or something. I checked my app, and there was updated price 45 USD. I checked trip map and realized that it was longer for 15 km. I assumed driver took longer way to get more money. I reported PickMe and they immediately banned my account.
Cant remember such a scam in years before. True Sri-Lankian experience.

0,20 centimes pour offrir ce service c’est juste ridicule, c’est presque de l’escalvage légalisé. Surtout qu’on sait jamais quand le livreur va arriver, donc il faut être tout le temps dispo. Vous êtes fous

I am extremely disappointed with the poor service provided by the Pick Me customer service team. I booked a ride for one of my relations, using a card for payment, but the rider requested cash. Unaware of the card payment, my relation ended up paying in cash as well. I immediately lodged a complaint, expecting a quick resolution. A customer service representative, a girl, assured me that the issue would be resolved within 24 hours. However, more than 24 hours passed, and I’ve yet to receive any solution. Worse still, the complaint was closed without any update or action.

To make matters worse, I received a call from someone named "Thilan" from the customer service department. I’ve never experienced such a terrible attitude from a customer service representative before. His first question was, "What's your problem?" The tone and attitude were completely unprofessional, as if I were asking for a free ride instead of simply resolving a legitimate payment issue. I was left feeling like I was bothering them, and it completely ruined my confidence in using Pick Me’s services again.

The lack of proper communication and resolution, combined with poor customer service, is unacceptable. I expect better from any company, especially one that deals with customer-facing services. I won't be using Pick Me again, and I strongly advise others to be cautious when relying on their support.

"Pick Me" Management, Is this is your so called client service?? Be ashamed of yourself!

Really disappointed about this app I had faced to two incidents today and another day. The driver got more than my bill amount but in my app there was a lower amount than the drivers amount. Today I m uninstalling this app and the drivers are arguing about this and shouting. Please make this clear and check whether the customers bill amounts are tallying to drivers once. Don’t do this to people please.

22/2/2025 I phoned PickMe call centre early afternoon and booked an A/C saloon car for a pickup at 9.30pm from my Nugegoda residence.
I received confirmation of booking via their phone App.

Alas, at 9.30pm their was NO taxi at my door to take me to BIA Airport Colombo.
From 9.35pm onwards I rang their call centre several times being assured that they'll track the driver assigned and send me a taxi ASAP, but no-one called me !!

So, while panicking thinking I will miss my flight, I called a taxi myself and got to the the Airport just as the gates were closing!!

This caused me so much anxiety.

NEVER use this company to go to an Airport, Hospital, wedding or a funeral or any time critical journey.

This company is utter rubbish and their Licence should be revoked until they take the CUSTOMER seriously.

Don't ever use PickMe they are not reliable and keeping to their schedule and complete a rip off.

So our experience started with what I thought was a rather inexperienced driver, then a issue with the route, we had already had a quote for the ride, when we had finally got to the destination, the driver showed us the cost( we were quoted Rs 6400 but we’re asked pay rs 9100 plus rs 400 for toll indicated that it needed to be paid as he had already advised that the highway was to be used, which also incurred a toll, after about a 20 min debate between his office & the kind boy who did the booking for us, & ourselves out of frustration we just paid, what a crappy experience, being from another country, didn’t want to escalate the situation. Drives name was Charminder. What a absolutely disgraceful way to treat your passengers.

Unreliable Service and Terrible Customer Support

I’ve had enough of PickMe’s unreliable service and terrible customer support. Recently, I ordered food using the card payment option, and the amount was deducted from my account. When the rider arrived, he claimed he couldn’t see the payment and demanded cash.

I immediately contacted PickMe’s support, and they admitted it was a system issue on their end. They promised to refund my money but never followed through. Despite multiple calls, emails, and providing the RRN number as they requested, I still haven’t received my refund. My bank confirmed no refund has been processed—it’s clear that PickMe is not taking responsibility.

This is not the first time I’ve faced such an issue with them. Their customer support team is unresponsive and keeps blaming the bank instead of solving the problem. On top of that, the food I received was of poor quality and didn’t match my order.

I’ve now switched to Uber for all my food deliveries, and their service is leagues ahead of PickMe. Payments are hassle-free, support is excellent, and they actually care about their customers.

PickMe, you need to fix your payment system and train your customer support team to handle issues professionally. Until then, you’ve lost my trust and my business.

The PickMe driver that I used ( SANUJA RAJAPAKSHA) robbed my suitcase of an IPhone and Canadian cash. I was able to get my phone back but not the cash. Pickme is well aware of who the driver is and admitted that this person had taken my phone and cash. The driver even had the audacity to send a friend request on Facebook. A real weirdo.

Your drivers after drop off calling back to girls I will send all evidence to srilankan government
Jaffna drivers

It was very dissapointed service from the driver. He charged thru my debit card and also ask for cash. When i complain this to the pickme they didnt even bother to call me and check weather what happen

Very worst customer service.. pick me drivers telling change the fare card to cash.. if not scolding me in bad words.. i called several times to the customer service but didn’t attend the calls.. zero..

J'ai voulu tester cette nouvelle façon de se faire livrer.
Catastrophique, je reçois un 1er mail pour info que le voisin relais choisi plus dispo, donc il m'impose un autre voisin, juste à coté d'un point relais classique, et résultat le 2ème voisin indisponible également.
Donc impossible de faire modifier la livraison et en attente de mon colis, mais ou?!!
Organisation à revoir.

Jamais reçu de notification du colis.
Le "voisin relais" est injoignable - le numéro de téléphone est bidon.
Du coup, le livreur n'a pas pu livrer le colis au "voisin relais".
Le support de pickme (un chatbot ?) n'est au courant de rien, voir la réponse en bas.
Aucune trace de votre colis, pas fiable du tout, et très inquiétant. A éviter.
C'est un attrape-nigaud pour des gens qui veulent gagner trois sous en récupérant des colis.
Réponse du support pickme :
"La livraison de votre colis était bien prévue chez un Voisin-Relais de notre réseau, mais le transporteur l'a finalement livré ailleurs.
J'aurais aimé pouvoir vous aider, mais comme le colis n'est pas entré dans notre réseau, je ne dispose malheureusement pas plus d'informations concernant le lieu final de livraison. Je vous invite à contacter le service client de votre transporteur ou votre site e-commerce pour plus d'informations.