Petsy Pet Insurance Arvostelua 114

Have had a very good experience with petsy customer service. i recommend them to anyone

Most pleasant insurance company I’ve ever dealt with! I had a bunch of questions on dog insurance and the Petsy team were so patient and explained everything clearly to me. If only all customer service was like this

Transferred my pet insurance to Petsy due to good reviews and apparent cover. After paying my first premium, they requested my dogs vet history, of which there has been no illness or injury. One noted detail of my Golden Retriever was ‘overweight’ as he was 35kg two years ago, and the vet wished for him to be 33kg, an arbitrary number. The Certificate of Insurance issued by Petsy however said not covered for “OVERWEIGHT OR ASSOCIATED CONDITIONS”, thereby meaning they can refuse cover for any illness or injury, stating he was noted as overweight two years ago and this may have contributed. It’s as vaguely worded as possible. Lucky I cancelled this policy as fast as I could!!! Read the fine print and look past the “it’s all good” writing style…

Great company highly recommendedThis is simply the best company to deal with!!!! I cannot say enough about Petsy, my Wolfhound Phelan had a seizure and a very expensive procedure and they sorted everything per policy. The ladies who looked after us where amazing to deal with. A great experience in a difficult time.

Petsy's customer care team is dedicated to their cause and they are very kind and patient over the phone. They were very transparent with their policies and guided me through all of my queries. It is clear they know what they are doing and why they do it, very professional and also personable team.

I experienced very good customer service and Fast claims experience with Petsy insurance. The staff are attentive and follow up as well as being helping in a very stressful period. I recommend starting pet insurance early as we did not with one pet and it was very costly. Thank you Petsy team

The team at Petsy have been honest, reliable and helpful in every way that they could have been.

Petsy are owned and run by the best people! Lovely people and genuinely care about your pets and you! Amazing customer service.

Every time the service is superb. Fast claims and very nice staff

Top notch customer service! Incredibly helpful!

Amazing customer service from very helpful people, other insurance companies should take note

Very happy with Petsy.

Received a pre - existing assessment which not all pet insurance companies provide. This means they obtain vet notes which aren’t always disclosed to the client.

Made a claim within a few months which was promptly processed and claimed.

Found communication easy, and the company thorough.

After speaking to a few insurers, petsys customer service wins hands down. Really appreciated the transparency. Their awards speak for themselves

I moved from another after having a really bad experience and they didn't even speak good English or know my dog breed. I'm now with Petsy pet insurance and the customer service is second to none. I wish all insurers had this much care. Thank you to the whole Petsy team

Petsy have been absolutely a breath of fresh air in the pet insurance dept. Tried getting quotes from a few different places, Petsy were head and shoulders above the rest when it came to customer service. They took the time to go over what's included and how it all works. I really feel my little Harley is in safe hands should anything unforeseen (touch wood) comes up (she's currently only 9 weeks old).

Worst insurer who cons people using illogical reasons for pre existing issues with the Pet. Be weary of their T’s &C’s. They will do their best to avoid a pay out. RSPCA is way better and though expensive it’s worth it .

I am writing this review because I got a very unexpected experience in purchasing pet insurance with petsy. I did a lot more research this time round as our first Pitt is stuck with the old insurer. A word a word of warning to those researching that once you choose if something happens and you need to make a claim your pretty much stuck with the company that you chose so choose wisely. The customer service is excellent and a product let's me customised to my knees I highly recommend you look at Patsy before making the decision that may last years

After first talking with them as I had a hard time comparing and weeks but what felt like months of research I decided to go with Petsy for my pet insurance. Hopefully my research can help you. My main issues were transparency as we had pet insurance before but got conned by the gotchas and fine print last time. So here goes: look for the fine print on what you can actually claim, look for sub limits (last time I got caught out with a cruciate ligament with was 4k per leg and only got 2k back from woolies because of sublimits. Never again with the supermarket) then excess is it per claim, per condition or per year, then look at offers. My sister got scammed by a "free two months" with RSPCA when they said it's not nothing to pay for two months but the discount divided by the year. Which means at least at 20% increase next year. So after spreadsheeting costs and cover we decided on petsy. The staff were very helpful first thanks Carissa then Jenny. An update to this review is that we did a pre existing assessment and now know what isn't covered but reviewed in 6 months. So like I said transparency is why we went with them but the customer service is just cream on top.

Working with Petsy pet insurance has been a rewarding experience, the entire team is very friendly and helpful and I learned quite a lot, they truly care about their team members, clients, and pets!

The whole team from Petsy were very professional, cooperative, and caring