Booked hotel through them and paid in full but on arrival at hotel was informed that payment had not been received. Had to pay again in full. Have tried contacting petspyjamas but unable to speak to a... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Booked and paid for hotel stay in February, advised 30/9 that company was going into liquidation and hotel booking would not be honoured. No refund available and would be notified by company that the... Näytä lisää
Used Pets Pyjamas to book Cragwood House Hotel in the Lake District. I expected a fantastic dog friendly stay, but recieved the opposite. The rooms are not dog friendly. There's no sound proofing on t... Näytä lisää
Fabulous company to help find a lovely hotel for us & our little fur baby. We have used this PetsPyjamas before. The hotels they recommended now how to look after your dog everything is catered for t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
PetsPyjamas.com is the No. 1 dog-friendly travel and lifestyle destination where pet lovers can browse and book from 18,000 truly pet-welcoming cottages, hotels, country stylish B&Bs around the UK and Europe. Many of our properties have canine packages exclusive to us because PetsPyjamas believe holidays are much more fun when the whole family comes along! Having sent thousands of dogs and their families on unique getaways since 2012, PetsPyjamas is the leading pet-friendly destination service with something for every breed, personality and budget, and exceptional dog-friendly packages you won’t find anywhere else. PetsPyjamas researches and books for customers but does not own or manage any of the properties listed on the site. Please note that reviews on Trustpilot should reflect the PetsPyjamas service provided, rather than the product purchased or property booked.
Yhteystiedot
81 Leonard Street, EC2A 4QS, London, Yhdistynyt kuningaskunta
- 0203 642 3161
- support@petspyjamas.com
- petspyjamas.com
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service
Alison Reynolds was so helpful when I had questions about our booking she phoned the venue found out the answers and contact me straight back. Everything was done with there and then on the phone now just looking forward to our trip.

Vastaus yritykseltä PetsPyjamas
Alison and Paul helped with our…
Alison and Paul helped with our booking, looking forward to our stay being as impressive as the easy booking service and from first impressions the people at the hotel are most welcoming! Many thanks

Vastaus yritykseltä PetsPyjamas
Its good and like it says Dogs always…
Its good and like it says Dogs always welcome

Vastaus yritykseltä PetsPyjamas
First time using petspyjamas,impressed.
First time using petspyjamas and was impressed with discounts made for 3 night stay at a Yorkshire hotel. Infact after receiving a favourable quote I received a further £25 discount from Ashley at petspyjamas that result in the total stay being £200 cheaper that hotel website.
Sadly getting fed up of too many follow up promotional emails since I made the booking.

Vastaus yritykseltä PetsPyjamas
Impeccable Customer Care
This was my first time using Pets Pajamas and I couldn’t fault the service at all . Was easy to navigate the website and the customer service was impeccable especially from Paul Jackson who was so helpful and prompt . Will definitely be using this again to book a break away with my fur baby !

Vastaus yritykseltä PetsPyjamas
Helpful and obliging
Just booked 2 stays for June in the Borders, queries answered promptly and efficiently by Zahra.
Very helpful.
This will be our second experience with PetsPyjamas, the first was in Yorkshire last year which was exemplary.

Vastaus yritykseltä PetsPyjamas
My first booking and will not be my…
My first booking and will not be my last as impressed by the service. I had speedy updates from Joanne letting me know when the booking was received, confirmed and detailed information. Being able to book with no additional charge for my dog is a plus, great value as better than the price on usual sites.

Vastaus yritykseltä PetsPyjamas
New to the service but a great experience so far
New to the service but just booked a break away with our puppy. Website was informative and easy to navigate and had a nice follow up txt from Donna just to see if there was anything else we needed. Great experience with them so far and can't envision a reason why we won't book with them again

Vastaus yritykseltä PetsPyjamas
Great service
Joanne Westcar made the booking very easy and simple, plenty of good advice from her. This is the second time I have used PetsPyjamas and will certainly be using them again

Vastaus yritykseltä PetsPyjamas
Fantastic service from Alison quick…
Fantastic service from Alison quick response to questions, fast and efficient booking process.

Vastaus yritykseltä PetsPyjamas
Make sure you scrutinse the cancellation policy
Make sure you scrutinse the cancellation policy. Whatever the PetsPyjamas policy is can be overruled by the accommodation's own cancellation policy. They can take all of your payment (which they did). The accommodation providers cancellation policy isn't stated anywhere in the booking confirmation. This 'take your full fee' is alluded to on the PetsPyjamas site but you won't know until you have to cancel. I would check with the accomodation provider or PetsPyjamas what exactly the providers own cancellation policy is before making any booking.

Vastaus yritykseltä PetsPyjamas
I am sure that this service is…
I am sure that this service is wonderful and engaging for people with dogs, and I subscribed when my dog was alive because I wanted to take him on holiday. He died over 2 years ago and I have been relentlessly asking this service to stop sending me emails reminding me of what I have lost. I am at the end of my tether now, it is clear they don’t read the unsubscribe messages and I have emailed personally on several occasions asking them to stop sending me emails. I am afraid that my limited experience of this service is a terrible one and the lines of communication are very poor.

Vastaus yritykseltä PetsPyjamas
Found the ideal break via the Pets…
Found the ideal break via the Pets Pyjamas site, was sent a quote for by Joanne, which was a good rate and very clearly set out. Her email encouraged me to get in touch with any queries, which I did and she came back with answers. Great service.
Now looking forward to our break!

Vastaus yritykseltä PetsPyjamas
First time booking with this company…
First time booking with this company and Alison was very helpful offering a variety of rooms for our desired hotel and dates. Can't see any reason at present why I wouldn't use this company again.

Vastaus yritykseltä PetsPyjamas
Amazing service from Jodie
Amazing service from Jodie - an almost immediate response once I'd booked online, via email, text and phone! Excellent communication.

Vastaus yritykseltä PetsPyjamas
Wonderful Company for Dog vacations
The service from this company is great. this is our second booking with them. communication is great and all staff are great. the bookings run smoothly and our dog gets well looked after. I had to change my booking today and Alison was marvellous at getting me the same room that I had requested.Alison was a pleasure to deal with. we will book again. thank you Alison.

Vastaus yritykseltä PetsPyjamas
Very helpful and efficient dealing with Andrea
Andrea was especially helpful about our enquiries about the offer she had sent us about the Petspyjamas
booking …..gave us the reassurance to book up!

Vastaus yritykseltä PetsPyjamas
Jodie was very helpful
Jodie was very helpful, great customer service highly recommended

Vastaus yritykseltä PetsPyjamas
5***** customer service was provided…
5***** customer service was provided when I needed my booking to be rearrange.

Vastaus yritykseltä PetsPyjamas
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