Booked hotel through them and paid in full but on arrival at hotel was informed that payment had not been received. Had to pay again in full. Have tried contacting petspyjamas but unable to speak to a... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Booked and paid for hotel stay in February, advised 30/9 that company was going into liquidation and hotel booking would not be honoured. No refund available and would be notified by company that the... Näytä lisää
Used Pets Pyjamas to book Cragwood House Hotel in the Lake District. I expected a fantastic dog friendly stay, but recieved the opposite. The rooms are not dog friendly. There's no sound proofing on t... Näytä lisää
Fabulous company to help find a lovely hotel for us & our little fur baby. We have used this PetsPyjamas before. The hotels they recommended now how to look after your dog everything is catered for t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
PetsPyjamas.com is the No. 1 dog-friendly travel and lifestyle destination where pet lovers can browse and book from 18,000 truly pet-welcoming cottages, hotels, country stylish B&Bs around the UK and Europe. Many of our properties have canine packages exclusive to us because PetsPyjamas believe holidays are much more fun when the whole family comes along! Having sent thousands of dogs and their families on unique getaways since 2012, PetsPyjamas is the leading pet-friendly destination service with something for every breed, personality and budget, and exceptional dog-friendly packages you won’t find anywhere else. PetsPyjamas researches and books for customers but does not own or manage any of the properties listed on the site. Please note that reviews on Trustpilot should reflect the PetsPyjamas service provided, rather than the product purchased or property booked.
Yhteystiedot
81 Leonard Street, EC2A 4QS, London, Yhdistynyt kuningaskunta
- 0203 642 3161
- support@petspyjamas.com
- petspyjamas.com
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Organised a touring holiday for me…
Organised a touring holiday for me making amendments as my plans changed Ashley put together my requirements. Pleased with the outcome

Vastaus yritykseltä PetsPyjamas
We received a voucher from a friend for…
We received a voucher from a friend for my husband’s 60th birthday which led us to look up pets pyjamas. I was a bit sceptical but I have to say that everyone has been exceptionall. I have looked at a couple of properties and have had a speedy reply but no fault of them we weren’t able to go ahead. However this week I’ve been virtually chatting with Zahraa and what a lovely surprise to feel like someone genuinely cares. It’s a blessing. Thanks to Zahraa I will definitely look to pets pyjamas again our special weekend is next week at the kings Head in Great Ayton and we are so looking forward to it. They have been amazing thank you all xx

Vastaus yritykseltä PetsPyjamas
Donna was super prompt and helpful…
Donna was super prompt and helpful amending our booking. Thank you

Vastaus yritykseltä PetsPyjamas
Once again PetsPyjamas came up trumps
Once again PetsPyjamas came up trumps, Jodie was very helpful in booking my second trip away with them and I would have no hesitation in recommending PP, second to none when it comes to bookings holidays with your pet.

Vastaus yritykseltä PetsPyjamas
great service from Donna
great service from Donna. The 3 for 2 offer wasn’t available on the dates we requested. Once I explained we only wanted to take up the 3 for 2 Donna found the offer at the price we wanted to pay.

Vastaus yritykseltä PetsPyjamas
Great efficient service provided by the…
Great efficient service provided by the team at Pets Pyjamas. Will definitely use them again

Vastaus yritykseltä PetsPyjamas
Really easy booking with great support…
Really easy booking with great support from Jodie. Made using vouchers that we received from our friends super simple. Thanks!

Vastaus yritykseltä PetsPyjamas
Totally ruined our holiday in my…
Totally ruined our holiday in my opinion. The hotel was dirty, shabby and dated. Reported this to PetsPyjamas, along with photos, and they couldn't care less. Keep fobbing us off. Customer services keep sending generic emails saying they are waiting to hear from the hotel. My advice look elsewhere.
Response to PetsPyjamas
Customer services are not assisting me they are fobbing me off. In my opinion once you have the money you couldn't careless.
UPDATE
Classic example of passing the buck! PetsPyjamas no response and accept no responsibility and Burleigh Court states it's down to PetsPyjamas. Customer caught between the two left out of pocket and a ruined holiday. (Still waiting for a response from PetsPyjamas. Not holding my breath! ) I note you believe your customer service is dealing with this. Still waiting......

Vastaus yritykseltä PetsPyjamas
Donna was absolutely amazing to deal…
Donna was absolutely amazing to deal with and made us feel so good about our stay that we have booked. So helpful and more to the point, had really great people skills. Something of a rarity these days. We’re so looking forward to our mini break with you guys. Thank you.
David and Jackie ❤️

Vastaus yritykseltä PetsPyjamas
Donna from pets pajamas was great found…
Donna from pets pajamas was great found us exactly what we were looking for. Great price and just the sort of hotel we were looking for. We are looking forward to going away.

Vastaus yritykseltä PetsPyjamas
So so easy to book…
So so easy to book. Joanne my Concierge did absolutely everything to make the process smooth with no stone unturned and the absolute best option for me and my Airedale Terrier Alfred.

Vastaus yritykseltä PetsPyjamas
Faversham Arms booking. Thank you Zahraa.
Just booked a stay for me, the wife and the puppy with petspyjamas at Faversham Arms Helmsley for a weeks time. I had a couple of questions about the hotel before I booked and Zahraa got me the answers. Zahraa responded quickly on all correspondence. A very good experience.

Vastaus yritykseltä PetsPyjamas
Got fantastic discounted price thanks…
Got fantastic discounted price thanks to Joanne, can't wait for my break xxx

Vastaus yritykseltä PetsPyjamas
Quick response
Having had a few problems trying to book with our vouchers Paul stepped in & had it all sorted very quickly. Any querying emails are answered very quickly & we are now excited to be going to a hotel with our 2 dogs.

Vastaus yritykseltä PetsPyjamas
Extremely helpful customer service when…
Extremely helpful customer service when rescheduling a booking. Would recommend! Thank you1

Vastaus yritykseltä PetsPyjamas
Well done Alison
Alison went to a great deal of trouble to find us the type of room and hotel we wanted so we and the dog are looking forward to our break. Well done

Vastaus yritykseltä PetsPyjamas
Problem solved
I had a problem and had to contact Pets Pyjamas to ask for help. I was delighted at how all the staff there were easy to chat with and very helpful. Paul in particular went the extra mile to help me. He kept in contact with me and sorted out my problem by the next day. Although I have never met Paul I feel his kindness and attitude make him feel like a friend. Nothing was too much trouble . Thank you Paul .

Vastaus yritykseltä PetsPyjamas
Good solution
We had a problem with online booking but Zahraa solved it and was a pleasure to deal with. Thank you!

Vastaus yritykseltä PetsPyjamas
Really impressed
Really impressed. Made the normal hit-and-miss process of trying to book a weekend away with our dog and our friends also with two dogs much easier
I feel with PetsPyjamas we can have it all. Donna was really helpful took the stress out of trying to find a lovely place to stay that would also take the dogs.
Thanks Donna, we are really looking forward to our break away.

Vastaus yritykseltä PetsPyjamas
Well done Pet's PJs!
I was really impressed. Made the normal hit-and-miss process of trying to book a weekend away with our two dogs much easier.
Instead of feeling like a compromise between the hotel you liked and the dogs you loved (but weren't invited) I feel with PetsPyjamas we can have it all.
Thanks Jodie.

Vastaus yritykseltä PetsPyjamas
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