PetsPyjamas Arvostelua 

I received a voucher for my birthday (£100). There was a problem with my booking, which was completely my own doing and fault, however Claire from customer services was extremely helpful and resolved the issue. Claire was professional and went above and beyond to sort the issue, her warm personality even meant we managed to have a giggle along the way. I'm looking forward to my stay in our hotel in the Lake District in August.

DO NOT USE THIS COMPANY!!!
My parents who are in the eighties turned up to the hotel and Pets Pyjamas had just forgotten to book with the hotel. The hotel called them and they answered the phone, giving no apology to my parents about the issue.

My parents one of whom is registered disabled had to take a room which wasn't suitable - they had to climb stairs to get to their room and no courtyard for the dog.

The worst thing is they have made no attempt to contact my parents, ive called and emailed three times - no reply

Oh and they hadn't paid the hotel by the time my parents left.

Absolute shower of a business - just go onto Hotels.com or Booking.com and ask for pet friendly places to stay.

This company are a total waste of space.

UPDATE

I HAVE CANCELLED MY BOOKING AND FEEL FORTUNATE TI HAVE RECEIVED MYDEPOSIT BACK.

Booked a 60th birthday break and have no confidence that the booking has been made with the property. They have nearly £200 deposit and I am loathe to pay more after seeing recent reviews. Clearly going out of business.

Similar story to other people. I want to cancel my booking for June due to a change in circumstances. I have emailed but have had no response. Both phone lines go straight to voicemail. The Hotel has contacted them (must have a different line) and they have promised to call. Nothing so far. Either they are going out of business or they have appalling customer service.

I booked a hotel stay with Pet Pyjamas but had to cancel due to my wife Alzheimer's after a week i emailed the company to ask when my refund would arrive in my bank account. After all this greedy company charge 33% for cancelling when they have not paid the hotel. They did not even reply to my email.
I spoke to hotel who said we have not charged them anything.

Do not use this company, they have effectively stolen money from me. Booked a home through them, which turned out not to be available so therefore asked for a refund as nothing else suitable. After significant chasing a pending credit appeared on my account which never cleared and now they are not answering requests for a refund. Referred to the credit card company to resolve.

So YOU JUST REPLIED AFTER 3 MONTHS
I rest my case
Pathetic!
Assume they have gone out of business??
Have tried calling for 3 days
Sometimes it says number not in service
Other times the caller is on another call
Sent 3 emails over 6 days
No reply

We have booked a hotel for new year.having paid at the beginning of November we have been advised that our reservation for 8 people has been cancelled because pets in pyjamas has not paid them despite repeated requests.we are left with no booking and to late to find an alternative.pets in pyjamas have defrauded us of our money and our holiday for 8 people.I would not recommend them

Shocking experience. Our room was the furthest away from the main hotel, next to a substation and over looked the main road, not the pretty gardens that was advertised. The room was poor, a noisy fridge, and a tv that didn’t work properly. But finding hair on the bathroom floor was the final straw.

We complained to the staff who were quick to oblige and moved us to another room.

When we came to settle our bill, I was surprised to see that we had to pay an additional price for our dinner. I was informed that the dinner only amounted to £40 per person, (this doesn't even cover three courses, even when choosing the cheapest dishes from their menu). When the booking says Dinner, Bed and Breakfast, I expect that to be included. I have searched their terms and conditions and couldn’t find anything relating to a price cap on dinner. There is nothing in their terms and conditions about this.

I have complained to PetsPyjamas and still haven’t received a response. It says that their customers are their number one priority. Well they’ve just lost one. I’d never bother with this company again, and if I’m honest, use them to find a hotel that accepts dogs and then book directly.

We booked and paid at the end of August for a two night break in N Wales. We arrived last night to find that our payment had not been transferred by Pets Pyjamas to the hotel and we were required to pay again for our room.
Email to Pets Pyjamas has so far not been answered and the two numbers shown on the booking confirmation are unavailable.
Very annoyed!
18 Oct- still no response from Pets Pyjamas but they have just transferred payment to the hotel so we have been refunded this morning. Not an experience I would wish to repeat.

Excellent way to travel with your pet in truly pet-friendly houses. I only had a hiccup that Michael got sorted in a very professional way, as the house I had booked showed available on other websites on the same dates I had booked it. The communication with Petpyjamas’ team was also very good on social media.
With Petpyjamas we can finally find houses that welcome our pets without strict pet-unfriendly restrictions.
The house we booked was beautiful and clean. We enjoyed our stay a lot!

Avoid this company at all costs! We booked a holiday all they want is your money! They are not responding to emails! We could have booked the accommodation for half the price! They promise all sorts of things for your pets and you get NOTHING! What a joke! Won’t be using ever again, will book independently.

Dreadful customer service.
I have been a loyal customer for many, many years, and recommended this company to friends and family.
They are always very quick and helpful when you want to make a booking.
When your spending money, thus making them commission it's all good.
However if you need to speak to customer services it's impossible.
Three emails two voicemails later, still no contact.
Yet they state the customer is the most important person on the automated email response!
What a joke.
Very disappointed with them, maybe time to use a company that really cares about customer service.

Ashley went out of her way to help as I was trying to make a short notice booking. Brilliant service, thanks.

Great helping with making a booking but impossible to contact/ speak with someone when you need to make a change. My in-laws need to reschedule/ cancel their holiday due to sudden cancer diagnosis and treatment. Emails and phone calls don’t get a response, pets pyjamas have now cancelled holiday but deducted 80% of cost which is very unfair in the circumstances, a deferment or credit to use next year would have been so much kinder and neither side would have lost out
Still waiting for response from pets pyjamas but don’t expect anything ☹️ such a shame as have used many times in the past and recommended to family and friends.

Excellent service. Prompt responses to questions. All booked so so looking forward to a couple nights away with our fur babies. Thank you Ashley for all your help 😊

Problem making a booking

Had a problem using gift vouchers we’d had as a Christmas present, but Joanne was able to sort things out for us in no time. Now looking forward to our stay in the New Forest.

Terrible admin and customer service. Nobody answers the phone you have to leave a message and then nobody calls back. I booked a short break for September back in June and paid a deposit.Now trying to pay the balance online and it shows I haven’t paid the deposit, I definitely have. Never received a confirmation email and am seriously regretting not booking direct with the hotel. It’s a shame as I like the company principals and thought they were a reputable travel agent.
Edit update - contacted the hotel directly and been advised Pets Pyjamas cancelled my booking on 25th July and there is no availability now.

I chose PetsPyjamas because I saw that my dog could be with us for free at the particular hotel we wanted to stay in. After some technical hiccups I got exactly the booking I wanted thanks to Joanne’s patience and professionalism.

Fabulous company to help find a lovely hotel for us & our little fur baby. We have used this PetsPyjamas before. The hotels they recommended now how to look after your dog everything is catered for them.
Customer service is fantastic with this company especially Joanne Westcar who helped me with my booking