Pet Prestige Arvostelua 442

Vastaus yritykseltä Pet Prestige

4. syysk. 2025

Thank you so much for taking the time to share your feedback. We’re genuinely sorry to hear that the item wasn’t the right fit for you and that the overall cost of postage was disappointing.

As a small, independent business, we always aim to be as transparent as possible with our returns process. Like many similar companies, we’re unable to refund the original shipping cost, as these charges go directly to the courier and are outside of our control. We completely understand how frustrating this can feel, especially when the total adds up.

We truly appreciate your support and your understanding of the challenges small businesses face with shipping costs. If there’s anything else we can do to help, or if you have any suggestions for how we can improve, please don’t hesitate to reach out directly. We hope you’ll consider us again in the future.

Thank you again for your honest feedback, it really helps us grow and improve.

Vastaus yritykseltä Pet Prestige

29. elok. 2025

Hi George,

Thank you for taking the time to share your feedback. We’re genuinely sorry for the frustration and inconvenience you’ve experienced with your order, especially regarding the delay with the curtains.

To clarify, our products are shipped directly from our supplier, and throughout this process, we’ve been advised of various dates when new stock would be available. We understand how disappointing it is when these timelines shift, and we’ve tried to keep you updated each time we received new information.

As of this morning, we’ve processed a full refund for the curtains, the remaining part of your order, as agreed. When the curtains are finally available, we’ll still send them to you free of charge as a gesture of goodwill.

We also want to acknowledge your feedback about our communication. We did offer a partial refund earlier, but unfortunately, we didn’t receive a response from you at the time. We realize we could have done more to keep you in the loop, and we’re actively working on improving our customer service.

As a small business, we truly appreciate your patience and support, and we’re committed to doing better. To prevent similar issues, we no longer offer customers the option to wait for stock if it’s unavailable.

Thank you again for your honest review, it helps us grow and improve.

Best wishes,
Nathan
Pet Prestige

Vastaus yritykseltä Pet Prestige

18. toukok. 2025

Hi Natasha,

Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience caused. We’ve reached out to the person who made the order you via email to explain the situation regarding your order (Order Number: 6941). Unfortunately, the product you selected is currently out of stock, and we’ve asked whether you would consider an alternative colour.

We completely understand how frustrating this must be and sincerely apologise for any delay in communication. Please check your email for further details, and don’t hesitate to reply so we can resolve this for you as quickly as possible.

Thank you for your patience and understanding.

Best regards,
Nathan
Owner, Pet Prestige

Vastaus yritykseltä Pet Prestige

29. huhtik. 2025

Thank you for taking the time to leave your feedback. We’re sorry to hear about the delay with your order and completely understand how frustrating this can be.

As a small team, we work hard to ensure all orders are processed as quickly as possible. Your order was placed on a bank holiday, so it was processed on the following Tuesday/Wednesday. For deliveries to Ireland, we advise allowing up to 5 working days. Taking the bank holiday into account, it seems the courier is slightly outside this timeframe, with today being the 6th day.

We’ve checked the tracker, and it now shows your order is scheduled for delivery today. We truly hope it arrives without any further delays. While courier schedules are beyond our control, please know we’re always here to assist in any way we can.

Thank you for your patience and for supporting our small business. If there’s anything else we can help with, please don’t hesitate to reach out.

Warm regards,
The Pet Prestige Team

Vastaus yritykseltä Pet Prestige

25. helmik. 2025

We’re very sorry for the frustration you’ve experienced, and we completely understand your disappointment. Unfortunately, all queries and return requests must be emailed to Hello@petprestigeuk.com, as this is the only way we can track and resolve issues effectively.

When customers message us on social media, they receive an automatic response advising them to email us if their enquiry is regarding an order or return. We sincerely apologise if this was missed or unclear, and we regret that we did not respond to your query in a timely manner.

It is absolutely unacceptable that you had to contact our supplier directly, and we are reviewing our processes to ensure this does not happen again. Your feedback is invaluable, and we will do better.

If there is anything still outstanding, please do reach out to us via email, and we will make sure it is resolved as quickly as possible.

Best regards,
The Pet Prestige UK Team