Pet Flaps UK Arvostelua 297

Our product was installed by Jimmy and he did an amazing job. He came on time and in less than 2h all was done and dusted. I would recommend him definitely to anyone needs a wall mounted cat flap installed.

I had my cat flap fitted by a super polite helpful guy named Jimmy, he was extremely efficient and I was very pleased with his work. Would certainly recommend him, Thank you Jimmy

Superb service from start to finish!

After our initial online enquiry , we were guided with plenty of expertise as we wasn’t sure what catflap was appropriate for us (we didn’t realise how many there are to choose from) .

The engineer who installed our catflap was very polite and done a great job ! We couldn’t be happier !

Thanks to everyone that helped us out we now have one very happy cat !

I contacted Petflaps after being messed around with other companies and tradesmen saying it couldn’t be done. After paying my deposit I was contacted straight away by their fitter Josh. I was kept informed every step of the way and 4 days later I had the catflap installed in my kitchen wall. No more being woken by my cats and it looks fantastic! Start to finish the service was excellent! Look no further than Petflaps!!!

AVOID AT ALL COSTS.

Looked into getting a pet door installed for my dog. Did some research and asked this company plenty of questions. I was assured by their customer services that I would receive the door within 2 weeks, then instillation would be done shortly after that, stating ‘usually within 24 hours’.

I was told there are no installers in my area, I enquired if that would be problematic and was reassured that it wouldn’t be an issue, they would contract one from elswhere to come across.

The change came after I committed and paid the deposit.

The door took 3-4 weeks to arrive, so long that by the time it arrived I had no idea what it was until I saw the picture on the box.

I then contacted pet flaps uk and advised them it had arrived and requested to book a fitting. I was told they only had TWO installers in their company who could install into wood, that one was on holiday and the other injured.

After waiting a further week I stated I wanted the door fitted or a full refund as they had not kept to the agreements made.

I received a phone call from a male named John, who is the most pedantic and ignorant human I’ve had the displeasure of talking to in a considerable time.
He phoned to try and pick an argument over petty matters within my email, he then offered a date for instillation before stating it wasn’t guaranteed if a van was to break down etc, being extremely pedantic. I called him out on his attitude and was told he would terminate my fitting, arrange collection of the door and refund my money for ‘speaking to him like shit’ so it’s ok for him to do so but he doesn’t like been called out on it. I terminated the call.

I followed up with an email confirming acceptance of the instillation date offered, or a full refund. I then received an email notifying me they would arrange collection of the door and that once it has been inspected they would refund my money.

It is extremely clear they have over promised with something they simply cannot do and are now backtracking and cancelling my purchase.

Absolute waste of a time company. Avoid at all costs. Full of lies and promises then bellend John calls you with his condescending attitude and terminates your booking because you hurt his feelings by calling out his atrocious attitude.

We needed a catflap fitting into our lounge wall ready for a catio to be built. So I contacted Pet Flaps UK, they gave us a quote, which was reasonable and the job was done within a week. Josh the fitter was very pleasant and did a fantastic job and left everything clean and tidy. We asked his advice on how to connect our current catio to the new one and he said when we are ready they can have a look at it for us. Would highly recommend Pet Flaps UK

Fantastic service from start to finish plus the very pleasant chap who did the fitting cleaned up once the job was finished. Now thats what I call a good service. The chap on the phone that took my payment was exceptionally pleasant & no hidden extra's with regard to cost. I highly recommend Pet Flaps UK

Such a fantastic service from start to finish, I would highly recommend this company. Everyone was so helpful and friendly throughout. I was kept completely in the loop at all times and any queries were answered very quickly and efficiently. Josh the fitter was so lovely and helpful also and ensured he swept everything up after the installation. Thank you to all of the team, we are very happy with our new cat flap.

We had a tomsgate dog door installed in our brick wall. Very happy with the service. We spoke and they offered advice on the type of door we neeeded. Quick response to messages and calls back when needed. The installer was superb and very clean too. Great service all around.

Brilliant service from enquiring to ordering to the installation.
Everyone was very helpful and efficient.

Robert, the fitter, came so promptly and did an excellent job.

FANTASTIC highly recommend. From start to finish my experience with Pet Flaps Uk has been brilliant. Friendly, helpful, professional staff. Thank you so much to John in the office for all your help and advice. Special thank you to Josh who installed our Tomsgate pet flap. Josh went above and beyond to make sure our flap was installed correctly on the installation day.

Submitted my initial query on 9th February. Finally fitted on 11th April.

I love my cat. Apart from one thing. He behaves like one, and brings home every conceivable bit of wildlife he can find. Magpies, garden mice, birds -once even a young pheasant. Coping with these presents in the middle of the night was impossible. Also highly stressful. But, thanks to John and his staff my life has been transformed. They are all so helpful, reassuring and understanding. A special mention for Josh, who fitted the flap. Such a great professional who patiently answered my many questions.
Nimbus still tries to bring his gifts inside, but the technology is so good that he can’t enter with any
‘Contraband’. Other cats are also banned.
One slightly ‘miffed’ cat. One very happy and satisfied owner.

Great service both before and during installation. Not cheap but worth every penny. Jimmy the fitter was excellent.

I choose this company to invest nearly £600 in a sealed unit with a cat flap installed. I picked the cat flap from their recommended flaps (Sure Petcare flap). Within about 6 weeks the cat flap was letting in a terrible draft - Pet Flaps UK wouldnt do anything about it and sure Petcare sent me something to fix myself - avoid both companies unless you want a draft house and a DIY job despite spending decent money

Thanks for your reply John - I did approach your company but didn’t get an offer of help. The issue is a hole in the cat flap- that shouldn’t happen.

I'm not the type to leave reviews but on this occasion I must. TLDR: rude staff, 6 week wait, unreliable fitting times, withholding a refund.

- From reaching out to the company to installation, I waited approximately a month and a half. I wouldn't personally call six weeks a short wait time. I understand PetFlaps are busy but six weeks is immense.
- The service I paid for was *not* the service I paid for at all. The installer installed a much cheaper fix rather than the agreed on method. I had to ask the company for a refund directly, I was not offered one upfront which was quite a surprise. I could be wrong here but I can't help but feel that this cheap fix was only done as my elderly mother was home when the fitting was done, it very much felt as if they were taking advantage of an older woman for her money.
- When I reached out to Petflaps I was met with quite a nasty tone from the owner John who said: "(the company's) initiative in not having to use a new panel has saved you just over £65!" The irony was seemingly lost on John, that I had to ask him for money back...
- I was told the fitter would arrive in the afternoon, I planned my day around this, only to be told he would be arriving in the morning.

After the above ordeal, I really would expect a full or quite substantial refund, but, I'm yet to see this.

Awesome service! The products are well sourced and priced. Quotation was quick, payment was easy, responses were always prompt. Our fitter Jason did a really professional job and we are super pleased with the whole package! As is our cat, who will hopefully lose a little weight now that she can go outside. The vet said she's fat (which is rude, but also correct). Thanks guys!

Pet flaps had great customer service; really responsive on email. And Jimmy, who came to install the cat flap, did a great job!

Jimmy was fantastic! Really good communication and reliable while fitting my new cat flap. Explained everything to me as he was doing it which was great. Highly recommend. Delivery and communication with pet flaps was also brilliant.