Pet Flaps UK Arvostelua 297

I wanted to turn my cat flap into a dog flap, I contacted Petflap.
They were really good and really quick, they contacted Jimmy to install it.
He was really nice, professional and very helpful.
Eric

Excellent service. Very hrlpup advice, and very nice efficient fitter.

Wanted cat flap in patio door found cat flap uk a pleasure to do buisiness with very reliable from ordering to final fitting
Josh the fitter even cleaned entite patio door inside and out thanks

I wanted a catflap in my french doors and found Pet Flaps UK online. The customer service was excellent and they helped me through the process of what I needed. The quote was itemised which was excellent and they kept me informed throughout. Josh did the survey and the fitting and his workmanship is excellent. He is a lovely guy and takes pride in his work. I am extremely happy with the result. Would highly recommend. Thank you.

The definition of 5 star service. I had no idea a company was out there that did this but trusted in the reviews and PetFlapsUK delivered!

I had to have a cat flap put through an iron stone wall. The quotes for options were swift to arrive, the fitter Joshua was professional and the result looks very smart. The level of quality in terms of finish is top notch. Definitely worth the money rather than a DIY attempt.

We did have a problem getting our cat through one side of the cat flap but this was as we expected - the micro chip had migrated down our cat's back, once this was resolved it all worked like a dream.

Anna and the team supported with customer aftercare with multiple resolutions and offered support if the catflap had been faulty.

One word of advice if you are putting it through a thick wall do check the default number of tunnel extenders that come with the invoice vs your wall thickness I had to add a few more as we had a very thick wall.

Thanks again PetFlaps UK

Excellent service, really pleased with our new doggy door. Very helpful and informative with updates and Josh the fitter was just lovely. Highly recommend.

I had looked for someone to fit a cat flap in my window I received 2 quotes. The reason I went with petflapsuk. Was because the quote was broken into each section and very well explained. The customer support also was very good. I was kept informed of each process of my job as it was completed. I was able to take advantage of interest free credit which help finance this job for me. Josh the fitter was excellent a great credit to the company and so obliging.

I had to chase up after no contact after 10 days from either the fitter or about the delivery of the cat flap. On the phone I found out the cat flap was out of stock and they said they would send me an alternative if I was happy with it. The customer service rep was helpful on the phone but I feel I should have been contacted rather than needing to chase up.
Additionally the fitter took a while to respond the organise a date and time, only finalising the time the day before.

Whilst the local company that Pet Flaps passed the job to has done a good job, the communication from Pet Flaps themselves I felt was poor. Requests for updates on progress of the order were not responded to, I ended up chasing up with the supplier myself. Pet Flaps also sent the flap to my address rather than the supplier, so I had to make a 25 mile journey to take it to the supplier so that they could cut the glass, which is obviously very inconvenient. I don’t feel like the service advertised on the website matched the one I received so unfortunately I wouldn’t recommend based on my experience.

Excellent service from initial contact to fitting, I chose the Beethoven pet flap and it is extremely well made and sturdy. First class communication throughout and very accommodating fitting around my work hours. Josh was fabulous and completed the fitting with great care and attention. Over the moon with my purchase and highly recommend.

The customer care is outstanding from the enquiry, quote, and installation highly recommend

Having called at least five installers and getting no replies, I tried Pet Flaps UK. They replied straight away and set the ball rolling.
Our cat flap was fitted today by a lovely young man who couldn't have been more helpful.
Josh has done an excellent job and we couldn't be happier.

From the start having made an enquiry with regards to the types of cat flaps and how they can be installed, Anna was very helpful and went through the options with me and was very thorough in the way she dealt with my query.

Once we had decided on the type of cat flap we wanted it was time for the survey. Josh attended our property and the great work continued. He stated that the process of survey to install should take roughly 3 weeks which it did.
Josh like Anna was very helpful and you could tell he took great pride in his work and it showed in his helpful and can do attitude.

Lastly I had the pleasure of speaking to John who owns the company and I gave him feedback with regards to the wonderful experience I had once the cat flap was installed.

John comes across as a very passionate individual who is very customer focused and strives for a superlative customer service experience.

I highly recommend this company they have a wonderful number of staff who all excel in customer service and are very knowledgeable.

Well done all!

Order ref #5950

Used Pet Flaps and had Jimmy come and install ours. He was very professional, tidy and did an incredible job. Highly recommend.

After being let down a couple of times for our cat flap fitting we found our way to Pet Flaps UK and are very happy! The initial process was easy, great communication by phone, email and WhatsApp. We had Terry take measurements and he was able to best advice where was most suitable to have it fitted. Very happy with the final look and placement

We had a chip reading cat flap 'Closer Pets Elite pet flap (355W)' fitted into a glass panelled door. The flap was delivered ahead of time, we weren't in for the delivery but Pet flaps customer services helped us collect the delivery from a local shop and checked it went smoothly. During the installation Josh was quick, knowledgeable and efficient. The job, and cleanup were completed in no time.

Really fast and efficient service. Josh was great and answered all my questions. The cat and I are happy with the cat flap!

It was really helpful how I was texted the anticipated time the fitter would arrive. When Josh arrived, he was so polite, asking if he could come in, and so friendly and chatty. He asked me where about in the door I would like the cat flap, and was happy to fit it in the middle of the door, even though it would take him longer. He was also very considerate and suggested that he use the back door (where the cat flap was being fitted) and the side gate to go to his van, instead of going through the house. Josh also told me how the cat flap worked and how to link it with my cat. Absolutely fantastic service, highly recommend!

Really slick online system, paid deposit, uploaded photos and measurements on Wednesday. Tony the fitter called on Friday and as it was a UPVC panel rather than glass, he was able to complete it on Monday. All cutting was done in his van so there was no mess and he's done a fantastic job. Three business days end to end, zero fuss. Perfect.