The Petdirect website is extremely easy to sign up to, navigate and purchase the things I need for my dog. Auto deliver is great and I can adjust it as and when needed. Delivery is super speedy, I hav... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent customer service, quick delivery, a great range of products and very competitive prices! What really sets Pet Direct apart is their proactive approach to customer service. They’ve called me... Näytä lisää
Yritys on vastannut
Fast, my cat 🐈 cory loves ❤️ their creamy chicken 🐔 😋 puree cat treats by M-Pets that comes with a great sz spoon to squeeze and handfeed onto which I love as I don't get bits of food flicked onto... Näytä lisää
Yritys on vastannut
Great range of products at good prices with regular savings from Autodeliver. Their customer service is amazing - they are easy to get hold of and sort out issues super fast.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, exclusive discounts, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Yhteystiedot
40 Jomac Place, 1026, Auckland, Uusi-Seelanti
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service
Excellent service, good products and prices, quick delivery.
3. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Raewyn,
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear you've had such a positive experience with us, and we truly appreciate your kind words about our speedy delivery, fantastic products and competitive pricing. 🐾
We look forward to seeing you again soon!
Ngā Mihi
The Petdirect Team
Petdirect is brilliant
Petdirect is brilliant. Great range. Easy to navigate website. And delivery is SO prompt.
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Jane,
What wonderful feedback - we're so grateful for your kind words! We're thrilled that you're finding our range comprehensive, our website intuitive, and that our speedy delivery is hitting the mark for you. Your support means everything to us! 🐾
Ngā Mihi
The Petdirect Team
Its so easy ans fast shipping.
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Gail,
What a wonderful review, thank you so much! We're thrilled that you've found Petdirect so convenient and that your order arrived promptly. Your kind words mean the world to us, and we can't wait to see you again soon! 🐾
Warm regards,
Ngā Mihi
The Petdirect Team
AWESOME!!!
We have always had great, reliable service from Petdirect, they have an Awesome range and great pet perks!!!
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Carol-Anne,
What a fantastic review, thank you so much! We're thrilled to hear you've consistently enjoyed our dependable service and that our diverse range keeps meeting your needs. Your loyalty means the world to us, and we're so grateful for seeing you choose Petdirect time and time again. 🐾
Ngā Mihi
The Petdirect Team
Great quick delivery .
Great quick delivery .. good price
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Lynn!
Thank you so much for the wonderful review! We're thrilled you're happy with the speedy delivery and fantastic value you found at Petdirect. Your support means the world to us, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Fast service everything in stock…
Fast service everything in stock reasonable good prices great range too select from good quality
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Òttilie,
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear you were impressed with our speedy delivery, fantastic range, and excellent quality products. It's fantastic when everything's in stock and ready to go. We're so grateful for your kind words and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Getting out dog food through Pet Direct…
Getting out dog food through Pet Direct is so easy and delivery is super quick
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Rachel,
Thanks so much for the fantastic review! We're thrilled to hear that your Autodeliver experience has been so smooth and that you're getting your pup's food lightning-fast. Your kind words mean heaps to us, and we can't wait to keep seeing you and your furry friend happy! 🐕
Warm regards,
Ngā Mihi The Petdirect Team
Fast delivery every time
Fast delivery every time. If ordered on a Monday it arrives Wednesday morning to Rangiora. Excellent prices and discounts through autodelivery. Wide range of products.
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora A Lander
Thank you so much for this wonderful review! We're thrilled to hear that our speedy delivery to Rangiora is hitting the mark, and we're absolutely delighted you're getting such great value through our Autodeliver subscription. Your kind words about our range truly make our day, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Great range and good prices
Great range and good prices. Delivery fast and ordering super easy.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Karina,
Thank you so much for the wonderful feedback! We're thrilled you found our range fantastic, enjoyed our competitive pricing, and appreciated how quickly we got your order to you. Making the ordering process simple and straightforward is something we're genuinely proud of, so it's fantastic to hear it worked so well for you. 🐾
We'd love to see you again soon!
Ngā Mihi
The Petdirect Team
The customer service and friendliness…
The customer service and friendliness at Pet Direct is fantastic. They are also almost always cheaper. Refunds and exchanges have been seamless. Delivery quick and easy. 10/10 from me. Thanks!!
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Tina
Thank you so much for the wonderful review! 🐾 We're thrilled to hear that you've had such a fantastic experience with our helpful team, speedy delivery, and smooth refunds and exchanges. It's fantastic knowing we're seeing you with great service and competitive prices. We really appreciate your kind words and look forward to seeing you again soon!
Ngā Mihi
The Petdirect Team 🐱🐶
Once again good prices
Once again good prices, communication ie emails on up dates on deliveries etc. I was surprised when my last order was placed on a Saturday and was dispatch the next day and arrived on my door step on Monday, great service.
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Colleen
What a wonderful review, and thank you so much for the kind words about our speedy service and competitive pricing! We're thrilled that your order arrived so quickly and that our delivery updates kept you in the loop every step of the way. Your loyalty means the world to us! 🐾
Ngā Mihi
The Petdirect Team
I use Petdirect to order my cats food
I use Petdirect to order my cats food. They communicate well and delivery is very prompt.
The value is great too
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Jo!
Thank you so much for the wonderful feedback! We're thrilled you're happy with our reliable service, swift delivery and fantastic value. Your kind words mean the world to us, and we're delighted to keep seeing you and your feline friend well stocked with quality food. 🐱
Best wishes,
Ngā Mihi The Petdirect Team
Great service
Great service
Prompt delivery given we are rural.
Good product that our rag doll cat loves.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Thank you so much, Pip! We're thrilled to hear that your rag doll is enjoying the product. It's wonderful that we could deliver promptly to your rural location, and we really appreciate you taking the time to share such positive feedback. We hope to see you and your feline friend again soon.
Petdirect is fast to order and receive
Petdirect is fast to order and receive. Prices are quite reasonable. Delivery service is amazing I would like the free delivery surcharge lowered but otherwise, quite happy
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Thank you so much for the wonderful feedback! We're thrilled that you've had such a positive experience with us, from the speedy ordering process right through to receiving your items. Your kind words about our delivery service really mean a lot to the team. We absolutely hear you regarding the free delivery threshold, and we'll certainly take your suggestion on board as we continue to refine our offers. We truly appreciate your business and hope to see you again soon.
Fabulous range of products
Fabulous range of products, super fast delivery and great prices. Keep up the great work PetDirect.... you put the purrrrrr in our Puddy Cat
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Thank you so much Margaret for taking the time to leave such a wonderful review! We absolutely loved hearing that Puddy Cat is getting that purr factor. Your kind words about our product range and delivery speed really make our day, and we're thrilled we could get everything to you so quickly at great value. We truly appreciate your support and can't wait to help keep your feline friend happy with us again soon.
Quick ordering and fast delivery
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Thank you so much for taking the time to leave us a 5-star review, Andre! We're thrilled to hear that your ordering experience was seamless and that your delivery arrived promptly. Getting your order to you quickly is something we take pride in, so it's wonderful to know we met your expectations. We hope you're enjoying your purchase and look forward to serving you again soon.
My dogs & cats benefit from this site…
My dogs & cats benefit from this site and I find it easy to use as I am a pensioner and get to use afterpay, which helps me pay my account off in 4 separate payments. Everybody benefits. Please use it carefully.
I buy regularly throughout the year.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Jo,
Thank you so much for the lovely feedback and for being such a valued customer at Petdirect! We're thrilled that your furry whānau are benefiting from our products and that Afterpay makes shopping with us more manageable for you. Your loyalty throughout the year means the world to us! 🐾😺🐶
Warm regards,
Ngā Mihi The Petdirect Team
Great place to shop
Great place to shop! They have an excellent variety of products, fantastic customer service, and super-fast shipping. I’ve always had a great experience shopping with Petdirect and would definitely recommend them.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Luke!
Thank you so much for this wonderful review! We're delighted to hear that our excellent range of products, friendly customer service, and speedy shipping have made your experience such a positive one. Your recommendation means the world to us, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Was blown way by how fast my order…
Was blown way by how fast my order arrived. Great range of products and very well priced. Got some bargains. Will definitely be using again
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Abbie,
What fantastic feedback, and we're so thrilled to hear you're impressed with our speedy delivery and wonderful product range! 🎉 We work hard to keep our prices competitive so our wonderful customers like you can grab those bargains, and it's brilliant to know you'll be coming back. Thanks for choosing Petdirect.
Warm regards,
Ngā Mihi The Petdirect Team 🐾
I have found pet direct to be very…
I have found pet direct to be very reliable, quick shipping and amazing deals. They always have what I need for my pet and it only takes a couple of days sometimes the next day to be delivered. Thank-you pet direct I wouldn’t shop anywhere else now.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Petdirect
Kia ora Sarah,
What wonderful feedback to receive! We're so grateful you're finding Petdirect reliable and that our speedy delivery times are working well for your furry whānau. Your loyalty means everything to us, and we're thrilled to be your go-to pet supply destination! 🐾
Until your next order,
Ngā Mihi The Petdirect Team
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